Six Simple Steps Designed to Start with our LiveHelp Server on WordPress 3.1 or higher.

1. LiveHelp Server Quickstart
for WordPress 3.5
This quickstart will help you get started with
ActiveHelper LiveHelp system and will walk you
through a six simple steps.

2. 1. Install the LiveHelp Server Plugin.
Download the LiveHelp Server plugin zip file, extract it and
upload the extracted folder to your /wp-content/plugins/
folder.
Sign in on the WordPress admin area and go to the plugins
view and activate the new plugin name ActiveHelper LiveHelp
Server by clicking in the option activate.
NOTE : In order to do a successful installation remember to use the right package. We have available
different installer packages for each joomla version.

3. 2. Setup the first domain.
After the installation you need to start by adding the
first domain to manage. The process is quite
simple, go to the dashboard, manage domains and
click on “Add New”, then write the “real” domain
where you want to deploy the chat.
NOTE : Remember you always need to use the real domain name.

4. 3. Setup the first agent.
After adding the domain is necessary to create the
support agents, go to the manage agents and click
on “Add New”, then enter all the required agent
information.
NOTE : If you don’t know how the “Agent Status Indicator” works we strongly suggest to set the status type
with the default value “domain”.
NOTE : Remember you always need to set at least one domain ON in the available domains list or the
agent can’t sign in on the Support Panel Desktop or Mobile.

5. 4. Deploy the tracking widget.
If the domain name is the same that you server you
can install by clicking in the option "configure
widget"
NOTE : If you want to deploy the chat option in a non-wordpress site it’s necessary to create a basic
javascript code through the option below the modules.
After installing the widget you can setup the this like
any other widget on wordpress.

6. 5. Get the agent access info.
After you add any agent you can get the agent
access info, also you can get this information
through the option “Client Info” in the manage
domains section.

7. 6. Go Online with the Support Panel.
With the access info and the system ready to work
you can go online through the Support Panel
Desktop or Mobile.
NOTE : On the support panel desktop the first time you need select the status online and then enter the
access info.
NOTE : Remember you need to download and install the Support Panel Desktop on your agent computer to
get started.