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ActiveHelper LiveHelp Server Quickstart for WordPress

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Six Simple Steps Designed to Start with our LiveHelp Server on WordPress 3.1 or higher.

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ActiveHelper LiveHelp Server Quickstart for WordPress

  1. 1. LiveHelp Server Quickstartfor WordPress 3.5This quickstart will help you get started withActiveHelper LiveHelp system and will walk youthrough a six simple steps.
  2. 2. 1. Install the LiveHelp Server Plugin.Download the LiveHelp Server plugin zip file, extract it andupload the extracted folder to your /wp-content/plugins/folder.Sign in on the WordPress admin area and go to the pluginsview and activate the new plugin name ActiveHelper LiveHelpServer by clicking in the option activate.NOTE : In order to do a successful installation remember to use the right package. We have availabledifferent installer packages for each joomla version.
  3. 3. 2. Setup the first domain.After the installation you need to start by adding thefirst domain to manage. The process is quitesimple, go to the dashboard, manage domains andclick on “Add New”, then write the “real” domainwhere you want to deploy the chat.NOTE : Remember you always need to use the real domain name.
  4. 4. 3. Setup the first agent.After adding the domain is necessary to create thesupport agents, go to the manage agents and clickon “Add New”, then enter all the required agentinformation.NOTE : If you don’t know how the “Agent Status Indicator” works we strongly suggest to set the status typewith the default value “domain”.NOTE : Remember you always need to set at least one domain ON in the available domains list or theagent can’t sign in on the Support Panel Desktop or Mobile.
  5. 5. 4. Deploy the tracking widget.If the domain name is the same that you server youcan install by clicking in the option "configurewidget"NOTE : If you want to deploy the chat option in a non-wordpress site it’s necessary to create a basicjavascript code through the option below the modules.After installing the widget you can setup the this likeany other widget on wordpress.
  6. 6. 5. Get the agent access info.After you add any agent you can get the agentaccess info, also you can get this informationthrough the option “Client Info” in the managedomains section.
  7. 7. 6. Go Online with the Support Panel.With the access info and the system ready to workyou can go online through the Support PanelDesktop or Mobile.NOTE : On the support panel desktop the first time you need select the status online and then enter theaccess info.NOTE : Remember you need to download and install the Support Panel Desktop on your agent computer toget started.

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