This document discusses Generation Z and their impact on the future of business. It notes that Generation Z, born between 1995-2020, will bring omni-channel experiences, high customer expectations around delivery, and use of IoT technology to businesses. The document recommends that companies implement an omni-channel strategy, offer a variety of last-mile delivery options, and leverage the creativity and connectivity of Generation Z employees to drive innovation.

1. Yılmaz Soğucak
Supply Chain Manager
Real Hypermarkets

2. Generation?
 Group of individuals of similar ages
whose members have experienced a
noteworthy historical event within a set
period of time.

3. My Generation, Your Generation,
Their Generation...
- 1945
Matures
1946-1964
Boomers
1965-1980
Generation X
1981-1995
Generation Y
1995-
Generation Z
2020-

4. Timeline

5. Characteristics
Digitally connected
Multitaskers
Discrete
Willing to create
Social responsibility

6. Similiar but Different

7. Changing the World!
Won Nobel
Peace Award at
17!

8. Whats Z will bring to our world?
Omni-channel experience
High customer expectations; last mile delivery
Smart on every step - IOT
Groving competition - Collaboration

9. Omni-channel or Only-channel

10. Omni-channel or Only-channel

11. Omni-channel strategy
Be Seamless
One system for all
Increase sorting capacity
Omni-return system
Building partnerships

12. Last Mile Delivery

13. Variety of options

14. Future delivery

15. Crowdsourcing - Myways

16. Last Mile Delivery and not the IOT!

17. The Z Team!

18. The Z Team!
 Creative
 Always connected
 Multitaskers
 Feedback demanders
 Clear career plans
 Social responsibility
 Let them show their creativity
 They will bring the innovation
 Boost efficiency
 Never loose connection
 Put clear goals and targets
 Let them involve

19. The Z Team!
 Too much confidence?
 No more boring jobs
 No more happliy ever after
 8 seconds of attention

20. Thank you