Headwinds – Disruption is Real: Keynote by Gerhard Vorster, Deloitte Chief Strategy Officer, Australia and Asia Pacific. Presented at Xerocon Auckland 2014. Xero is beautiful online accounting software that connects small businesses and their accountants together in the cloud.

1. © 2014 Deloitte Touche Tohmatsu
Gerhard Vorster
Chief Strategy Officer, Australia and Asia Pacific
Deloitte
Gerhard Vorster
Chief Strategy Officer, Australia and Asia Pacific
Deloitte
HEADWINDS –
DISRUPTION IS REAL!
HEADWINDS –
DISRUPTION IS REAL!

2. © 2014 Deloitte Touche Tohmatsu
CHANGES IN THE
INDUSTRY
CHANGES IN THE
INDUSTRY
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What we see clearly
3
The “Asian Century”…
More from less…except for data!
Digitisation of everything
The power of the customer
Demographic shifts
Economic volatility
©2014DeloitteToucheTohmatsu

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TOUGH TIMES

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20132009 2010 2011 2012
UTILISATION
GROSS MARGIN

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Working harder
is hardly working.
It’s not just a
flesh wound.
The storm does
not always pass.

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Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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CLIPETITORCLIPETITOR

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STRATEGY HOUSES
Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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TECH ADVISORY
Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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BIG 4
Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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ERP
Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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TRANSFORMATION FIRMS
Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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DESIGN THINKING
Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

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Open talent economy continuum
BALANCE SHEET PARTNERSHIP BORROWED FREELANCE OPEN SOURCE

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DIGITAL DISRUPTION
BUILDING THE LUCKY COUNTRY #2

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Accommodation
and food services
Construction
Wholesale trade
32%
of the
Australian
economy
17%
of the
Australian
economy
SHORT FUSE, BIG BANG 33%
of the
Australian
economy
18%
of the
Australian
economy
SHORT FUSE, SMALL BANG LONG FUSE, SMALL BANG
LONG FUSE, BIG BANG
Retail trade
Arts and recreation
Real estate
Professional services
Finance
ICT and media
Transport
and post
Education
Recruitment
and cleaning
Government services
Utilities
Mining
Manufacturing
50
45
40
35
30
25
20
15
0 1 3 4 5
Impact(%changeinbusiness)
Agriculture
Health
5
0
10
Timing (years)

32. © 2014 Deloitte Touche Tohmatsu© 2014 Deloitte Touche Tohmatsu

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1980 2015
PEOPLE ‘TOUCH’ MOST
TASKS
PEOPLE ONLY ‘TOUCH’ HIGH VALUE
TASKS
TASKS

34. © 2014 Deloitte Touche Tohmatsu
Business models are
being challenged… …and will be reinvented
over the next decade.

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Lens 1
“The only sustainable competitive advantage available to organisations
over the next decade is the way in which you lead your people?”
Instead positioning
35

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Lens 2
“There are only 2 common elements in successfully establishing an
overseas operation:
- Highly competitive domestic market
- Highly sophisticated domestic customers”
Roger Martin
36

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Lens 3
“Alignment to high growth sectors will create the very necessary power
of momentum that any organisation needs to get over the increased
intensity of ups and downs. We should actively
manage our proximity to prosperity!”
Gerhard Vorster
37

38. © 2014 Deloitte Touche Tohmatsu
Lens 4
“No new business model is sentenced to the same outcomes and
metrics of the old ones by same law of universe.
Disruption happened in multiples, not incremental percentages!”
Roger Martin
38

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