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Systems of Intelligence:
The Biggest Change in Enterprise Applications in 50 Years
George Gilbert
@GGilbert41
Big Data Analyst
StoreE-Mail
Social
Media IM
Where Customers Should be Investing
Analogous to Pipelines in Systems of Record
Operational apps
Customer interactions
Agility: Speed of improving reports
weeks, months, quarters
Latency: Speed of reporting
Days, weeks, months
ETL Development
Operational
Data
Customer
“Breadcrumbs”
Production ETL
StoreE-Mail
Social
Media IM
Where Customers Should be Investing
Systems of Intelligence Pipelines are all About Speed and Agility
Retail
Consumer
Mobile
Call Center
eCommerce
Operational apps
Customer interactions
Agility: Improving predictions
seconds to days
Latency: Speed of predictions
ms to seconds
Machine learning pipeline
Operational
Data
Customer
“Breadcrumbs”
Predictions,
Recommendations
Improving
Predictions
(Machine
Learning)
Intelligence
Critical new data and analytic skills
are required
• Accuracy of predictions (Revenue)
Modernizing SoR can accelerate the
journey
• Speed of predictions (latency)
• Speed of improving predictions (agility)
Choice of new platform
• TCO/operational complexity
• Development complexity
• Existing infrastructure – technology and
skills
What Trade-Offs Should Customers Consider
When Deploying Systems of Intelligence
Incremental Revenue
Planning Your Customer Journey: Skills and Platform Progress
Smart Grid
Fraud prevention
Real-time loyalty
omni-channel
multi-touchpoint
Predictive model learns from and anticipates consumer
in near real-time
Continuously updated prediction
of energy supply, demand tunes
end-point consumptionIntelligent
systems management
System learns “normal” behavior of apps
and infrastructure and flags or fixes anomalies
Identify spending behavior out of the norm
ApplicationsApplications
TechnologyMaturity,EnterpriseCapabilitesTechnologyMaturity,EnterpriseCapabilites
Time
Big Data Platform Evolution – Simplifying Operations and Development:
Storage Consolidation, API’s > OSS Products, Spark Hollowing out Hadoop
Machine Learning
SQL: Join, filter, aggregate
Streaming
HDFS-Compatible File System
Resource + Workload Manager
HBase-Compatible DB
Polyglot Data API: SQL, KV, JSON
YARN Resource Manager
HDFS, HBase
Streaming
Spark, Flume,
Flink, Samza
Dataflow
Kafka-Like Messaging
SQL
Impala, Drill,
Hive, HAWQ…
Machine
Learning
Mahout,
Spark MLlib
Hadoop 2.0 Big Data 3.0
In-Memory Storage (DB or File System)
Dev Tools Dev Tools Dev Tools
Dev Tool
IntegratedDevops
Management,Governance
Operational Simplicity vs. Complexity:
Single Pane of Glass vs. Familiar Legacy Sprawl
Development Simplicity vs. Complexity:
Spreadsheet vs. Many Development Tools
Many data managers – optimal functionality
(Cassandra, Aerospike, MongoDB, Neo4j…)
Single vendor data platform
(Azure, AWS, Google Cloud Platform,
Bluemix, Pivotal)
Single multi-purpose engine
(Oracle, Spark)
Customers Must Balance Operational Simplicity and Development Simplicity
Relative to Existing Skills and InfrastructureOperationalSimplicity
Development Simplicity
Hadoop ecosystem
(Hortonworks, Cloudera, MapR)
SaaS: AirBnB,
Uber, Commerce
Fortune 500
Mainstream
Pro: Optimal functionality
Con: Complexity
Customer sweet spot
• Leading-edge Internet-
centric companies
• Netflix, Uber, ad-tech,
gaming, ecommerce
Many Data Managers – Optimal Functionality:
Highest Development and Operational Complexity
Many optimized data managers
(Cassandra, Aerospike, MongoDB, Neo4j…)
Single vendor data platform
(Azure, AWS, Google Cloud Platform,
Bluemix, Pivotal)
Single multi-purpose engine
(Oracle, Spark)
OperationalSimplicity
Development Simplicity
Hadoop ecosystem
(Hortonworks, Cloudera, MapR)
Hadoop 2.0
Big Data 3.0
Customers Must Balance Operational Simplicity and Development Simplicity
Relative to Existing Skills and Infrastructure
Critical new data and analytic skills
are required
• Accuracy of predictions
Modernizing SoR can accelerate the
journey
• Speed of predictions (latency)
• Speed of improving predictions (agility)
Choice of new platform
• TCO/operational complexity
• Development complexity
• Existing infrastructure – technology and
skills
Systems of Intelligence P&L Statement:
Designing with “Budgetary” Constraints
Technology
maturity:
• lowers cost
• opens new
application
possibilities
Incremental Revenue

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Systems of Intelligence: The Biggest Change in Enterprise Applications in 50 Years

  • 1. Systems of Intelligence: The Biggest Change in Enterprise Applications in 50 Years George Gilbert @GGilbert41 Big Data Analyst
  • 2. StoreE-Mail Social Media IM Where Customers Should be Investing Analogous to Pipelines in Systems of Record Operational apps Customer interactions Agility: Speed of improving reports weeks, months, quarters Latency: Speed of reporting Days, weeks, months ETL Development Operational Data Customer “Breadcrumbs” Production ETL
  • 3. StoreE-Mail Social Media IM Where Customers Should be Investing Systems of Intelligence Pipelines are all About Speed and Agility Retail Consumer Mobile Call Center eCommerce Operational apps Customer interactions Agility: Improving predictions seconds to days Latency: Speed of predictions ms to seconds Machine learning pipeline Operational Data Customer “Breadcrumbs” Predictions, Recommendations Improving Predictions (Machine Learning) Intelligence
  • 4. Critical new data and analytic skills are required • Accuracy of predictions (Revenue) Modernizing SoR can accelerate the journey • Speed of predictions (latency) • Speed of improving predictions (agility) Choice of new platform • TCO/operational complexity • Development complexity • Existing infrastructure – technology and skills What Trade-Offs Should Customers Consider When Deploying Systems of Intelligence Incremental Revenue
  • 5. Planning Your Customer Journey: Skills and Platform Progress Smart Grid Fraud prevention Real-time loyalty omni-channel multi-touchpoint Predictive model learns from and anticipates consumer in near real-time Continuously updated prediction of energy supply, demand tunes end-point consumptionIntelligent systems management System learns “normal” behavior of apps and infrastructure and flags or fixes anomalies Identify spending behavior out of the norm ApplicationsApplications TechnologyMaturity,EnterpriseCapabilitesTechnologyMaturity,EnterpriseCapabilites Time
  • 6. Big Data Platform Evolution – Simplifying Operations and Development: Storage Consolidation, API’s > OSS Products, Spark Hollowing out Hadoop Machine Learning SQL: Join, filter, aggregate Streaming HDFS-Compatible File System Resource + Workload Manager HBase-Compatible DB Polyglot Data API: SQL, KV, JSON YARN Resource Manager HDFS, HBase Streaming Spark, Flume, Flink, Samza Dataflow Kafka-Like Messaging SQL Impala, Drill, Hive, HAWQ… Machine Learning Mahout, Spark MLlib Hadoop 2.0 Big Data 3.0 In-Memory Storage (DB or File System) Dev Tools Dev Tools Dev Tools Dev Tool IntegratedDevops Management,Governance
  • 7. Operational Simplicity vs. Complexity: Single Pane of Glass vs. Familiar Legacy Sprawl
  • 8. Development Simplicity vs. Complexity: Spreadsheet vs. Many Development Tools
  • 9. Many data managers – optimal functionality (Cassandra, Aerospike, MongoDB, Neo4j…) Single vendor data platform (Azure, AWS, Google Cloud Platform, Bluemix, Pivotal) Single multi-purpose engine (Oracle, Spark) Customers Must Balance Operational Simplicity and Development Simplicity Relative to Existing Skills and InfrastructureOperationalSimplicity Development Simplicity Hadoop ecosystem (Hortonworks, Cloudera, MapR) SaaS: AirBnB, Uber, Commerce Fortune 500 Mainstream
  • 10. Pro: Optimal functionality Con: Complexity Customer sweet spot • Leading-edge Internet- centric companies • Netflix, Uber, ad-tech, gaming, ecommerce Many Data Managers – Optimal Functionality: Highest Development and Operational Complexity
  • 11. Many optimized data managers (Cassandra, Aerospike, MongoDB, Neo4j…) Single vendor data platform (Azure, AWS, Google Cloud Platform, Bluemix, Pivotal) Single multi-purpose engine (Oracle, Spark) OperationalSimplicity Development Simplicity Hadoop ecosystem (Hortonworks, Cloudera, MapR) Hadoop 2.0 Big Data 3.0 Customers Must Balance Operational Simplicity and Development Simplicity Relative to Existing Skills and Infrastructure
  • 12. Critical new data and analytic skills are required • Accuracy of predictions Modernizing SoR can accelerate the journey • Speed of predictions (latency) • Speed of improving predictions (agility) Choice of new platform • TCO/operational complexity • Development complexity • Existing infrastructure – technology and skills Systems of Intelligence P&L Statement: Designing with “Budgetary” Constraints Technology maturity: • lowers cost • opens new application possibilities Incremental Revenue