Solving the Contact Center Conundrum - Mark Braddock

Banks must re-visit their contact center strategies to deliver enhanced customer experience in today’s multichannel environment, and at the same time leverage the benefits provided by a ‘rightshoring’ strategy. Mark Braddock, Senior Vice President Banking and Financial Services – Sales, talks about how a contact center needs to be developed. Article is available here - http://bit.ly/Future_Banking Read less