The lesser the average handling time, the better the efficiency at a call center. these are some ways to reduce the average handling time.

1. Average Handling Time:
5 ways to Reduce it in Your
Call Center

2. Caller -“I'm calling for
the second time and I'm
not getting my query to
be solved “
Communication Scenario
Agent - “I'm sorry for the
inconvenience caused.
But this is only the
solution to your problem.
Agent - “I'm doing best
to solve your query.
Please wait.

3. Customers face such situations everyday
and despite of investing proper time,
they ended up with nothing.

4. Let's discuss few ways
to reduce call handling
time and keep customers
happier.

5. 1. Find Out the -
“Why” Behind a
Call

6. Call center agent must figure out
beforehand what customers are
looking for and what's the main
reason behind the call.
Also, it will be good if agents should
prepare the glossary of questions in
advance to get the things done
immediately.

7. 2. Prepare Yourself While
Listening to Customers

8. If you're an agent, you must
prepare yourself with the supply
of information. This asks for
patience and much sincerity while
speaking to customers.

9. 3. Build a Team with
Answers

10. To make things more simplier, it is
necessary to make a cross functional
team, assigning them specific tasks and
training them with answers available
for every problem & question.

11. 4. Understand Your
Customers Well

12. Great customer care involves getting to
know your customers, their behaviour
& nature, so that you can anticipate
their needs well and deliver as per their
expectations.

13. 4. Judge the
Customer Query
With it's Weight

14. Don't draw out the call
unnecessarily. If the customer is
satisfied in short answer, try to end
the conversation quickly.

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17. References
7 Ways to Reduce Average Handling Time in
YourCall Center - (Callcenterhosting)