York University: Developing a Library Quality Model at University Library Services Sunderland

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University Library Services University of Sunderland

An overview of how University of Sunderland have employed strategic marketing techniques to form a Library Quality Model through which we have nurtured cultural change and a new performance model. Our presentation also provides links to practical Quality Model publicity campaign examples displayed via our Pinterest pages.

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York University: Developing a Library Quality Model at University Library Services Sunderland

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