1. Your Company has a well-deserved reputation for quality customer service. However, every company has in house deficiencies that
can be improved, to help drive and help maintain that reputation and level of customer service.
We use simple (back to basic) solutions to help businesses stay ahead of the crowd of HVAC companies, which seem to follow rather
than lead and propose that your company implement a solution focused on Customer Satisfaction and Company Health. Our
solutions are easy pain free implementation of in house tools and training that can enable your company to fully realize the benefits
and concrete improvements in sales closure, customer satisfaction, and sales metrics.
Execution Strategy
Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to
managing deliverables.
Proposal
Deliverable Description
Dynamics
Observation and
Evaluation
*2 days typical
Predesigned
Microsoft Excel
Spreadsheet(s) (For
Every Department)
Pre Appt. Information Package, Team Member Confidential Survey(s), - In House Observation and Team
Member Interaction include Team Member Confidential Survey, Identify what performance measures are
currently in place, Identify what performance measures may be lacking and deliver an observation report
based on observations and shared information.
Companies that participate, are willing to implement and become more process oriented and
performance based with their employees typically enjoy less employee turnover, higher profit margins
and
$1750.00 a Day* Less than a single equipment install invoice for the potential to improve your company
health, customer satisfaction, revenue, leads and more.
Includes Ongoing phone and email support and reduced in house future visits if necessary as well as the
spreadsheets below for help to implement certain processes that help drive overall Company Health and
Customer Satisfaction.
Budget and Goal Setting, Install and Service Invoice Design Samples, DIY Flat Rate - Cookbook Pricing,
Service Technician and Residential Salespeople Performance Tracking, Labor Rate Calculator (what you
should charge) for Employees or One- Man Show Operations, Sales Per Man KPI, Basic Job Cost Analysis,
Area Market Sales Target Potential, Market Sales Goal Evaluator Weekly, Quarterly and Yearly Sales
Snapshot
Conclusion
We look forward to working with your company and supporting your efforts to improve your service with integrated training and
support services. We are confident that we can meet the challenge, and stand ready to partner with you in delivering an effective
support solution. If you would like to set a phone appointment contact me by email at timothy.conrad1969@gmail.com. Or visit me
@ http:/www.linkedin.com/pub/timothy-conrad/49/702/60a/
“Tim Conrad has helped guide me with his skill, experience and knowledge in the hvacr industry to perform at the professional level I am at
today.” - Massachusetts
“Tim creates an environment that generates results. He also has a great sense of humor which has been a great asset in many situations.” – New
York
“Teaching both technical and business related HVAC courses, Tim excelled at the ability using his in-depth real world experience to add valuable
insight” - Texas
“Tim’s ability to relate to both technicians and owners alike was a key element in not only his success, but the success of our programs.” - Texas
“Tim Conrad is much more than just another air conditioning guy, he is an enormous asset to our industry.” – Texas
“I often find myself looking to Tim for advice and knowledge and he always has a clear and concise answer.” - Massachusetts