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Alan Page: On Testing

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You name the testing topic, and Alan Page has an opinion on it, hands-on practical experience with it—or both. Spend the morning with Alan as he discusses a variety of topics, trends, and tales of …

You name the testing topic, and Alan Page has an opinion on it, hands-on practical experience with it—or both. Spend the morning with Alan as he discusses a variety of topics, trends, and tales of software engineering and software testing. In an interactive format loosely based on discovering new testing ideas—and bringing new life to some of the old ideas—Alan shares experiences and stories from his twenty year career as a software tester. Topics may include philosophical rants about code coverage and test pass rates; thoughts on the developer/tester relationship and quality ownership; and insights on test leadership and the real future of test. Join Alan for a unique opportunity to participate in intriguing discussions about testing that will expand your testing knowledge, give you the insight you need to grow your own career, and help your organization succeed.

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  • 1. TF AM Tutorial 10/1/2013 8:30:00 AM "Alan Page: On Testing" Presented by: Alan Page Microsoft Corporation Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
  • 2. Alan Page Microsoft Alan Page is a principal SDET—a fancy name for tester—on the Xbox console team at Microsoft. Edging up on twenty years in software testing, Alan has previously worked on a variety of Microsoft products including Windows, Windows CE, Internet Explorer, and Office Lync. He spent some time as Microsoft’s director of test excellence where he developed and ran technical training programs for testers throughout the company.
  • 3. 8/27/2013 Alan Page: On Testing Test Ideas are… Ideas 1
  • 4. 8/27/2013 2
  • 5. 8/27/2013 The Adjacent Possible Liquid Networks The Slow Hunch Serendipity Error Exaptation Platforms On Test Automation On Exploratory Testing On Test Design On Test Careers On the Value of Test On Test Management On working with others On The Death of Test On the Future of Test On Coding Testers On Test Communities On Agile and Testing On Writing On Learning On Leading On Innovation 3
  • 6. 8/27/2013 Test Automation 4
  • 7. Exercise 1 8/27/2013 5
  • 8. 8/27/2013 Exploratory Testing 6
  • 9. 8/27/2013 See Test Design Test Design 7
  • 10. 8/27/2013 Test This Testing Design? What is TestIdeas 8
  • 11. 8/27/2013 Testing Quadrants: Marick, Crispin, Gregory, Hendrickson, others… Critique Product Suppor t Programming Business (Custom er ) Facing Te c h n o l o g y F a c i n g Testing Quadrants: Marick, Crispin, Gregory, Hendrickson, others… Runtime Analysis Tools Functional Testing Acceptance Tests Scenarios Usability Testing World Readiness Exploratory Testing Take home / Beta Testing Unit Testing Code Coverage Static Analysis Code Churn Analysis Performance Testing Security / Privacy Testing Stress Testing Critique Product Suppor t Programming Business (Custom er ) Facing Te c h n o l o g y F a c i n g 9
  • 12. 8/27/2013 Functionality First? Why are we looking for functional bugs? They're easy. Stop looking for functional bugs. @docjamesw “…testing, for a long time and in many places, has been myopically focused on functional correctness, rather than on value to people.” -Michael Bolton Random Internet Quotes “I don't care about features or plug-ins or add-ons or whatever. Just load the page quickly and let me get on with my work” “ <some company> makes wonderfully full featured and functionally correct software, but my wife can’t figure out how to use it” 10
  • 13. 8/27/2013 Customer Focused Test Design Customer Focused Test Design 11
  • 14. 12 Upside Down Testing 8/27/2013
  • 15. 8/27/2013 The Cost of Bugs Is The Cost Curve Always True? 13
  • 16. 8/27/2013 Hypothetical Cost Curve – Functional Bugs Hypothetical Cost Curve – Design Bugs 14
  • 17. 8/27/2013 Security Privacy Reliability Performance Usability Globalization Reliability Send Web Query 10,000 times Send malformed web query 10,000 time 15
  • 18. 8/27/2013 Performance Test timing / latency of an action or scenario Test large number of simultaneous connections Scenario Testing Customer Experience Validation 16
  • 19. 8/27/2013 Customer Experience Validation Assess the experience Collaborate with user research Balance with other approaches Evaluating a Scenario Ease of use Responsi veness Usefulln ess Visual Appeal 17
  • 20. 8/27/2013 Example: Showcase (marketing speak) Scenario (project manager speak) End-to-End Test (something actionable) (Optional) Variations Xbox Knows You Better Identity Step in front of the console, get recognized and see my curated content Light/Dark settings Child/Adult/Gender/Height/Size/Apparel Curated content Ease of Use • Am I able to complete the scenario? • Is it complicated? Do I need to perform extraordinary steps to get what I need done? • Are there glitches in the system that make it difficult? • Was it hard to find how to execute this scenario? Are the features hidden? • Is the experience consistent? 18
  • 21. 8/27/2013 Responsiveness • Did I feel like the scenario was fast and fluid? • At any point did I feel like I had to wait a frustrating amount of time? • Was I effectively distracted while waiting for an action to take place? (ex. Movie or animation while I wait) Usefulness • Would you use this scenario yourself to accomplish this specific outcome? • Does this scenario meet a need for our consumer? • Does this let me do something that I want to do? 19
  • 22. 8/27/2013 Visual Appeal • Is the experience exciting to see and hear? • Is the UI polished? • Does the UX make the experience enjoyable? Evaluation Scale 5 Love It! – You love it so much you’d shout it out at the top of your lungs through a bullhorn from every rooftop you encounter 4 Like It – You like it a lot and might mention it during a lull in conversation at a dinner party 3 Meh – You can live with it and neither like it or hate it. It’s nothing special. There are some improvements that can be made 2 Don’t Like It – The experience leaves a bad taste in your mouth. You’d use it if you really had to otherwise, you’d stay away from it. 1 Hate it! – You hate it so much that you would only use it if you were under a Hogwarts compulsion spell 0 Not Implemented 20
  • 23. 8/27/2013 Scenario Love It Like It Meh Don't Like Hate Do this 43 10 1 1 1 Do that 3 2 9 14 20 Do the other thing 40 14 5 0 1 Do something else 20 3 5 7 15 Test Management 21
  • 24. 8/27/2013 What is the role of a manager? What are the activities of a manager? learn your A-C-B’s 22
  • 25. 8/27/2013 find the steepest learning curve ride the gravy train 23
  • 26. 8/27/2013 who do you know? follow the leader - lead the follower 24
  • 27. 8/27/2013 find a mentor never let yourself get blocked 25
  • 28. 8/27/2013 try a new way don‘t flip the bozo bit 26
  • 29. 8/27/2013 …and don’t burn bridges either the three p’s 27
  • 30. 8/27/2013 a career is a journey, not a sprint have fun 28