Getting around                                            RedlandsTransport      Options for SeniorsReference documents:•	...
ContentsAssisted transport services	.........................................................................................
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Bus                                                 Route Service areaVeolia Transport Brisbane operates services in      ...
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Courtesy transport to clubsA number of clubs provide a courtesy bus service for their members. A restricted pick-up area u...
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Ferry  Destination                      Service                       Phone                   Departs the                 ...
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Hospital                 Transport options                                          PhoneGreenslopes Private      • Train ...
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Mobility aids on public transportSource: Accessible Public Transport National Advisory             Contact:Committee      ...
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How to apply                                                   Train1. Obtain a Taxi Subsidy Scheme Application from      ...
su e s                                                                 oup on Seniors Is                                  ...
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  1. 1. Getting around RedlandsTransport Options for SeniorsReference documents:• Redlands Transport Plan 2016: An integrated local transport strategy for Redland Shire• Ageing Well in the Redlands: A ten-year strategy for seniorsAn initiative of
  2. 2. ContentsAssisted transport services .................................................................................................. 3Community transport ................................................................................................................ 3Bus ........................................................................................................................... 4 Disability access .......................................................................................................................................... 5 Island bus services ..................................................................................................................................... 5Courtesy transport to clubs ....................................................................... 6Cycling .................................................................................................................. 7 Safer cycling ................................................................................................................................................. 7 Sharing paths ............................................................................................................................................... 7 Bicycles on public transport ................................................................................................................... 7Ferry ....................................................................................................................... 8Hospital transport........................................................................................... 9 Emergency .................................................................................................................................................... 9 Non-emergency Ambulance ................................................................................................................. 9 Getting to local hospitals ........................................................................................................................ 9 Getting home after discharge from hospital .................................................................................11 Tips for a smooth discharge .................................................................................................................11Mobility aids on public transport ........................................................ 12 What you need to know when buying a mobility aid .................................................................12 Things to check with the transport provider .................................................................................12 .Public transport (Brisbane and surrounding areas) ........................................ 12Taxi ........................................................................................................................ 13 Disclaimer Island taxi services ...................................................................................................................................13 Taxi subsidy scheme ................................................................................................................................13 The content of this publication is provided for informationTrain ..................................................................................................................... 14 purposes only and is intended only as a general guide. Whilst QR Citytrain ................................................................................................................................................14 reasonable effort has been QR Traveltrain.............................................................................................................................................14 made to ensure its accuracy at Disability access ........................................................................................................................................14 the time of publication, Redland Shire Council accepts no liability for any errors or omissionsWalking............................................................................................................... 15 in theis publication. Redland Shire Council does not accept Pedestrian tips ...........................................................................................................................................15 any liability to any person or Just Walk It program ...............................................................................................................................15 . organisation for the information, or use of such information, provided in this pubication.Transport Initiative 2
  3. 3. su e s oup on Seniors Is v isory Gr d la n d s Ad ReAssisted transport servicesSocial support services are available from non-profit community organisations and private service providers.These are fee charging services and eligibility criteria may apply. Service provider Enquiries & bookings Bayside District Home Care Service 3488 4226 Blue Care Redlands 3820 1717 C.A.R.E. 3821 4055 RSL HomeCare 1300 796 111 Spiritus (formerly St Lukes Nursing Service) 1300 785 853 EasyShopper Service 3821 6699 STAR Community TransportCommunity transportAged people or younger people with a disability STAR uses a number of different transport optionsand their carer who has difficulty accessing public including:transport or a private vehicle, could be eligible forcommunity transport services. The community transport • volunteer drivers and their vehiclesprovider for transport disadvantaged people in Redlands is: • STAR’s own passenger vehicles • a wheelchair accessible vehicleSTAR Community TransportPhone: 3821 6699 • taxis • easyShopper (a weekly door-to-door, escortedEligibility Criteria: HACC eligible people who are having shopping service).difficulty accessing transport. Bookings for transport should be made as far in advance as possible with a minimum notification period of two working days .Bookings should be confirmed the afternoon prior to travel to obtain the exact pick-up time. Transport Initiative 3
  4. 4. Bus Route Service areaVeolia Transport Brisbane operates services in NoRedland Shire (mainland only) and to Brisbane 267 Alexandra Hills to Brisbane CityCity. 255 Birkdale to Cleveland90 vehicles cover 29 separate bus routes from a 266 Capalaba to Alexandra Hillsdepot at Capalaba. 264 Capalaba to Alexandra Hills via Maridale ParkThe fleet is 95% air conditioned and comprises 252 Capalaba to Cleveland34 low floor accessible buses and 16 coachtype vehicles fitted with seat belts for customer 260 Capalaba to Griffith Universitycomfort and safety. 263 Capalaba to Sheldon 253 Capalaba to ThornesideVeolia Transport Brisbane also offers a Charter 254 Capalaba to Wellington Pointservice for safe and reliable group transport forany occasion. 240 Capalaba to Wynnum 241 Capalaba to Wynnum via ChandlerPhone: 3245 3811Website: www.veoliatransportbrisbane.com.au 272 Cleveland to Victoria Point 274 Cleveland to Victoria Point 256 Cleveland Point to Redland Hospital N250 Fortitude Valley to Cleveland 265 Maridale Park to Brisbane City 251 Ormiston to Brisbane City 257 Ormiston to Brisbane City 258 Ormiston to Toondah Harbour 277 Point Halloran to Victoria Point 281 Point Talburpin to Brisbane City 250 Redland Bay to Brisbane City 271 Redland Bay to Brisbane City via Point Halloran 280 Redland Bay to Griffith University Redland Bay to Loganholme Bus Station via 282 Bayview Estate 283 Redland Bay to Loganholme Bus Station via Carbrook 273 Thornlands to Brisbane City 275 Thornlands to Brisbane City 270 Victoria Point Jetty to CapalabaTransport Initiative 4
  5. 5. su e s oup on Seniors Is v isory Gr d la n d s Ad ReDisability accessThe following Veolia services are normally operated by For weekend allocations phone Veolia on 3245 3333 andaccessible buses (low floor): follow the prompts.• Route 250 (7 days) All other routes can have low floor accessible buses• Route 280 (Monday to Friday) dedicated to specific trips and requirements. For more• Route 270 (Monday to Saturday) information call 3245 3333 and follow the prompts to• Route 272 (7 Days) Operations.Island bus services Island Service operator Details Phone North Stradbroke Island North Stradbroke Island Bus Buses operate between Dunwich 3409 7151 Service and Point Lookout with limited services to Amity Point. Services connect with Stradbroke Ferries Water Taxi and the Stradbroke Flyer (Gold Cat). Coochiemudlo Island No bus service Southern Moreton Bay Islands Karragarra Island No bus service Lamb Island No bus service Macleay Island Macleay Island Bus Service School and Shoppers Bus 3409 1209 service only Russell Island No bus service Transport Initiative 5
  6. 6. Courtesy transport to clubsA number of clubs provide a courtesy bus service for their members. A restricted pick-up area usually applies. Club Service operates Enquiries & bookings Capalaba Sports Club Tuesday - Sunday 3390 3011 Macleay Island Bowls Club Wednesday 3409 5364 Friday - Sunday NSI All Sports Club Thursday – Friday 3409 9216 Dunwich afternoon and night NSI Bowls Club 7 days 3409 8182 Point Lookout 4.30pm till close Ladies Bowls Days Special Events NSI RSL Memorial Club Wednesday – Friday 3409 9318 Dunwich Afternoon and evenings Special Events Redlands Sporting Club Monday - Saturday 3207 1133 Wellington Point Redlands RSL Tuesday - Sunday 3286 3736 Cleveland Russell Island Bowls Club Thursday - Saturday 3409 1330 Russell Island RSL Thursday - Sunday 3409 1372 Victoria Point Sharks Sporting Club 7 days 3207 7865Transport Initiative 6
  7. 7. su e s oup on Seniors Is v isory Gr d la n d s Ad ReCyclingResource: Redlands Cycling and Walking Guide • hand signal your intentions (includes maps) • bikes must have front and rear lights when riding at night • scooters, skateboarders and rollerbladers must give waySafer cycling to cyclistsEveryone should know the road rules before heading outfor a ride. Here are the main safety tips and road rules for Trainscyclists, but if you have more questions, please ringQueensland Transport on 3253 4437. You can take a bicycle on Citytrain services outside of peak flow service times. Bicycle travel must be completed by 7.00am inbound and 3.00pm outbound.Legal requirements: Bicycle lockers and parking rails are provided at all train• wear an approved helmet that is correctly fitted and stations. A nominal fee is payable for the use of lockers. securely fastened• obey all road rules• use hand signals to indicate stopping or turning Ferries and barges• cyclists are required to have at least one brake and bell in working order Bicycles can be carried onto all vehicle barges to the Bay• use front and rear lights when travelling at night Islands and North Stradbroke Island. This is the preferred• do not ‘double’ anyone method of transport to avoid inconvenience to other pas-• at least one hand must be on the handlebars at all sengers. times• never ride your bike across a pedestrian crossing Passengers can take bikes on some passenger ferry ser- vices (subject to space availability). Check with individual operators on current policy.Sharing pathsIn Redland Shire, cyclists can ride on any footpath except Handy numbersin certain commercial and retail centres. The following tipsshould help you share our paths safely: Redland Shire Council Cycling and Pedestrian Coordinator• give way to pedestrians 3829 8739• keep left at all times• pass on the right Cycling and Walking Path Maintenance• sound your bell as you approach pedestrians to warn 3829 8528 or 3829 8462 that you are about to pass on the right (especially from behind) Redlands Bicycle User Group (REDBUG)• control your speed – do not exceed speed limits Advocacy and social rides 3286 6676 or 0412 114 638• take care at blind corners• allow adequate braking distance, break gently, avoid Bicycle Queensland (advocacy) skidding Website: www.biq.org.au or 3844 1144• slow down if the path is crowded• be predictable – avoid crashes by travelling in a straight Cycling Queensland (cycle racing/club contacts) line – do not weave Website: www.qld.cycling.org.au or 3390 1477• check the path in front and behind is clear before you overtake or change direction – pass with care Transport Initiative 7
  8. 8. Ferry Destination Service Phone Departs the operator mainland fromCoochiemudlo Island Coochiemudlo Ferry Service 3820 7227 End of Colburn Avenue, Victoria Point www.redlandstourism.com 7 days per weekNorth Stradbroke Island Sea Stradbroke Pty Ltd 3488 9777 Toondah Harbour (Car Ferry) Online bookings Middle Street, Cleveland www.seastradbroke.com www.seastradbroke.com 7 services daily to Junner Street, DunwichNorth Stradbroke Island Stradbroke Ferries 3286 2666 Toondah Harbour (Vehicle Barge and Water Middle Street, Cleveland taxi) 13 services daily to www.stradbrokeferries.com. Junner Street, Dunwich au North Stradbroke Island Stradbroke Flyer 3286 1964 Toondah Harbour (Gold Cat Water Taxi) Middle Street, Cleveland www.flyer.com.au Services daily to One Mile, Dunwich Southern Moreton Bay Bay Island Transit System 3206 8033 Weinam Creek Marina Islands-Lamb, Karragarra, (BITS) Banana Street, Redland Bay Macleay & Russell www.redlandstourism.com Services depart approx every 30 minutes Southern Moreton Bay The Bay Islander Vehicle 3829 0999 Weinam Street, Redland Bay Islands-Lamb, Karragarra, Ferry 17 trips per day Macleay & Russell www.redlandstourism.comStradbroke Ferries and Stradbroke Flyer run free buses for NSI residents from Toondah Harbour ferry terminal to theCleveland shopping district and Cleveland Railway Station. Connections to/from Veolia bus services are available in theCleveland shopping district. Some Cleveland shops will deliver goods direct to the Toondah Harbour ferry terminal.Transport Initiative 8
  9. 9. su e s oup on Seniors Is v isory Gr d la n d s Ad ReHospital transportEmergency Non-Emergency AmbulanceDial 000 (triple zero) and ask for the Ambulance Service. For non-emergency assistance call 13 12 33.If calling from a mobile phone, call 000 but if this isunsuccessful, call 112.Getting to and from local hospitals(mainland journey only): Hospital Transport options PhoneRedland Hospital • Bus Route 256 or 272 stops at the For assistance with journey planning call& Mater Private Hospital hospital TransLink on 13 12 30(Cleveland) • Train to Cleveland Station and connect with bus service 256 or 272 • Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24 • STAR Community Transport (medical 3821 6699 appointments only – eligibility criteria applies)Princess Alexandra • Bus Route 250 to Buranda Busway For assistance with journey planning callHospital (Buranda) and walk 700m TransLink on 13 12 30 • Train to Buranda Station and walk 900m • Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24 • STAR Community Transport 3821 6699 (medical appointments only - eligibility criteria applies)Greenslopes Private • Bus Route 250 to Buranda Busway For assistance with journey planning callHospital (Greenslopes) and transfer to Route 173 TransLink on 13 12 30 (Mt Gravatt Central Express) which stops at Greenslopes Private Hospital Transport Initiative 9
  10. 10. Hospital Transport options PhoneGreenslopes Private • Train to Buranda Station and walk For assistance with journey planning callHospital (cont.) 300m to connect with Bus Route TransLink on 13 12 30 174 (Garden City) at Bus Stop 13 on Logan Road (approaching Vanda Street). Get off bus at Stop 24 (approaching Plimsoll Street) and walk 800m to hospital. • Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24 • STAR Community Transport 3821 6699 (medical appointments only - eligibility criteria applies) • Cleveland Courtesy Bus Service Bookings: 3394 7033 Greenslopes Private Hospital, in collaboration with Wynnum RSL, operates a free courtesy bus service from Monday to Friday to commute carers and visitors of patients to the Hospital. Leaving from Victoria Point Shopping Centre, the Bus stops at Cleveland, Alexandra Hills, Birkdale and Capalaba before its final destination at Greenslopes Private Hospital. www.ramsayhealth.com.au/gph/ visitors/courtesy_cleveland.htmMater Public & Private • Bus Route 250 to Mater Hill For assistance with journey planning callHospital (South Bris- Busway and walk 200m TransLink on 13 12 30bane) • Train to South Bank Railway Station (formerly Vulture Street Station) and walk 400m • Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24 • STAR Community Transport (medical 3821 6699 appointments only - eligibility criteria)Transport Initiative 10
  11. 11. su e s oup on Seniors Is v isory Gr d la n d s Ad ReGetting home after dischargefrom hospitalIt is the patient’s responsibility to make their own way home Tips for a smooth hospital discharge:after discharge so it is important to plan the trip home inadvance. • Prior to admission, ask a support person for assistance to get home and to have your house ready for yourIt is always preferred a discharged patient be escorted home return (eg. hiring aids if necessary, shopping).by a family member or carer in a private vehicle or taxi. • If you live independently in a retirement village, letFor patients unable to travel by car, ambulance transport management know you are going to hospital and ancan be arranged by hospital staff but bookings need to be estimated return date.made in advance (usually 2-3 days). • If you live independently at home, let a trustedCommunity transport is not available to transport neighbour know you are going to hospital and andischarged patients. estimated return date.If a bay island resident is discharged from Redland • On admission:Hospital at a time when they are unable to access ferryservices, they should alert a hospital staff member of a) For residents living in a low or high care facility, havetheir need to access short-term accommodation at the name of a contact person from the facility ready toRotary Lodge. The Lodge is located in the grounds of help with appropriate discharge.Redland Hospital and has two self-contained units, eachaccommodating up to two people. b) Have the contact details of your support person ready.For more information about Rotary Lodge, contact c) Advise if there will be nobody at home to care for youRedland Hospital on 3488 3111. on your return. • Every patient discharged should receive a Nursing and Medical Discharge Summary. If it is not provided, ask for one before leaving the hospital. Transport Initiative 11
  12. 12. Mobility aids on public transportSource: Accessible Public Transport National Advisory Contact:Committee Queensland Transport www.transport.qld.gov.au or 3834 2011What you need to know when TTY Service 1800 555 677.buying a mobility aidTo enhance safety and accessibility on public transport, Public transportmobility aids need to meet certain standardised (Brisbane and surrounding areas)specifications: TransLink provides a single public transport network• fit within an allocated space of 1300mm x 800mm covering south-east Queensland from Gympie North/Noosa• have a maximum width of less than 750mm up to to Coolangatta and west to Helidon. 300mm from the ground• negotiate a taxi door height of 1400mm For information on• turn 180 degrees within an area 2070mm x 1540mm• cross a horizontal gap up to 40mm wide • timetable, route and fare information• mount a vertical rise (bump) up to 12mm • bus stop, train station and ferry terminal locations• cross grating gaps up to 13mm wide and 150mm long • walking distance to services• negotiate a 1:14 grade unassisted (eg. ramp) • connecting services• negotiate up to a 1:8 grade where the ramp is less than • public transport to special events 1520mm • accessibility.• negotiate a 1:4 grade with assistance (eg. ramp)• have effective braking systems to maintain stability TransLink 13 12 30• have appropriate anchoring points if required by 6.00am – 9.00pm Monday to Thursday transport operators or providers Open 24 hours from 6.00am Friday until 9.00pm Sunday• comply with regulations governing the carriage of Public Holidays 7.00am to 9.00pm batteries on public transport• be able to transfer to a seat in a taxi if required by the National Relay Service (TTY and modem) users can transport operator or provider access TransLink on 13 36 77 or directly on• must be able to travel in the direction determined by the 61 7 3369 3377. transport operator or provider Journey Planner available at www.translink.com.auBoarding devices (eg. ramps) are able to support a totalweight up to 300kg. Disability accessThings to check with the transport Most bus, train and ferry services are accessible byprovider wheelchair.• Are anchoring points available? Motorised wheelchairs or mobility aids can access trains,• Does the public transport operator require the mobility most bus services and CityCats, but at this stage not aid to be anchored? CityFerries (monohull ferries).• Does your local service provider/s offer practice sessions (getting on and off public transport)?Transport Initiative 12
  13. 13. su e s oup on Seniors Is v isory Gr d la n d s Ad ReTaxi Service Phone Website For Wheelchair Operator Groups accessible Black & White Cabs 13 10 08 www.blackandwhitecabs. Maxi Cab com.au 13 32 22 Yellow Cabs 13 19 24 www.yellowcab.com.au Maxi Taxi 13 62 94Island taxi service Island Operator Details Phone North Stradbroke Island Stradbroke Cab Service 0408 193 685 Coochiemudlo Island No taxi operator Southern Moreton Bay Islands Karragarra Island No taxi operator Lamb Island No taxi operator Macleay Island Private operator 0410 734 741 Russell Island Russell Island Taxi Also operates island tours 0408 785 218Taxi subsidy schemeThe Taxi Subsidy Scheme provides a subsidy for taxi travel at a half rate concession to people with severe disabilities.The Scheme is administered by Queensland Transport and applications are forwarded to Queensland Health forassessment.Applicants for the Taxi Subsidy Scheme must be permanent residents of Queensland with chronic disabilities.The Scheme does not cover short term mobility restrictions of 5 months or less (eg. following a fracture or surgery).The Scheme operates throughout Queensland and members may use any taxi operator. Transport Initiative 13
  14. 14. How to apply Train1. Obtain a Taxi Subsidy Scheme Application from Train stations are located at Cleveland, Ormiston, Queensland Transport: Wellington Point, Birkdale and Thorneside. All stations Website: www.transport.qld.gov.au/qt/PubTrans.nsf/ have commuter car parks although these fill quickly index/Subsidy Monday to Friday. Phone: 3253 4954 Monday to Friday services run every 30 minutes with2. Part A of the Taxi Subsidy Scheme Application must be frequency increasing during peak hours. Timetables for completed and signed by the applicant or carer. the Cleveland line are available from local railway station offices. Timetables for all Brisbane rail lines are available Part B of the form must be completed and signed by a from the Information Centre on the concourse level at health professional. Brisbane Central station.3. Send the completed form to: QR Citytrain Taxi Subsidy Scheme Queensland Transport General rail enquiries 13 16 17 PO Box 673 Journey Planner www.qr.com.au FORTITUDE VALLEY QLD 4006 QR Traveltrain (long distance travel)The assessment process may take up to 5 weeks when allrelevant information is provided with the application form. Reservations 13 22 32 Enquiries 13 22 35 (6.00am – 8.00pm seven days) Disability access Works are currently being undertaken to improve station and train access. QR Citytrain recommends people needing assistance wait on the platform at the disabled access boarding point to be close to the Train Guard when the train arrives. Please contact a QR Passenger Service Officer to check the accessibility of the stations you require to ensure they meet your needs. Phone: 3606 5555 TTY: 3606 5800 For more information, visit the QR Citytrain website: http://www.citytrain.com.au/about_your_trip/easy_access/ easy_access.aspTransport Initiative 14
  15. 15. su e s oup on Seniors Is v isory Gr d la n d s Ad ReWalkingResource: Redlands Cycling and Walking Guide (includes maps).Pedestrian tips• keep as far left as possible and don’t block the path• be predictable – suddenly changing direction or stopping without warning may cause accidents• be aware of other people using the path• give people on bicycles and wheeled recreational devices room to pass• keep dogs on a short leash• scooters, skateboarders and rollerbladers must give way to pedestriansJust Walk It programJust Walk It is an exciting way to keep fit and meet newpeople in your local area. It is a program sponsored bythe Heart Foundation. Walking programs have beenestablished in Redlands and have walking guides.For more information call 3829 8574.Handy numbersRedland Shire CouncilCycling and Pedestrian Coordinator3829 8739Cycling and Walking Path Maintenance3829 8528 or 3829 8462 Transport Initiative 15

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