TSE Services Guide

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T SE Services is a full-service sports entertainment and game production solutions and software company. TSE offers sports franchise consulting, A/V production and equipment integration, and game operations and sponsorship sales systems management software. Since its inception in 1984, TSE continues to provide the sports industry with tools and technology to stay in the forefront of the best entertainment venues in the world. With offices across the United States, TSE continues to expand three distinct divisions.

TSE's Consulting division is a franchise opening and revitalization team giving sports organizations and athletic departments the direction and guidance to become “the place to be” in their area. TSE's equipment division provides a wide range of audio/video production systems design and integration supported by over 100 years of experience in the industry. TSE's Management Solutions division provides patented event management technology including TSE GameTime ScriptPRO, a game management solution for building and executing event scripts and schedules, and SponsorPRO, a sponsorship sales automation system used to organize, execute, and track sponsorship inventory. If there is a sports team, venue or event need, TSE has the solution!

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TSE Services Guide

  1. 1. T SE Services is a full-service sports entertainment and game production solutions and software company. TSE offers sports franchise consulting, A/V production and equipment integration, and game operations and sponsorship sales systems management software. Since its inception in 1984, TSE continues to provide the sports industry with tools and technology to stay in the forefront of the best entertainment venues in the world. With offices across the United States, TSE continues to expand three distinct divisions. TSE's Consulting division is a franchise opening and revitalization team giving sports organizations and athletic departments the direction and guidance to become “the place to be” in their area. TSE's equipment division provides a wide range of audio/video production systems design and integration supported by over 100 years of experience in the industry. TSE's Management Solutions division provides patented event management technology including TSE GameTime ScriptPRO, a game management solution for building and executing event scripts and schedules, and SponsorPRO, a sponsorship sales automation system used to organize, execute, and track sponsorship inventory. If there is a sports team, venue or event need, TSE has the solution! Purdue University “TSE consistently goes the extra mile for us and I have never been disappointed in their service. We could not ask for a better partnership!” - Stephen D. Hall Director Peoria Chiefs “I would highly recommend TSE to any team that is looking for help and/or direction with their program!” - Rocky Vonachen President Great Lakes Loons “Whether you're a startup franchise or a team looking for a fresh start, I highly recommend TSE as a tool to take your show to the next level." - Chris Mundhenk VP of Marketing and Promotions
  2. 2. A fter countless years working in the sports industry and understanding the demand for an automated game scripting system, TSE began a software journey with the initial release of TSE GameTime ScriptPRO in 2005. Thanks to current partners and industry feedback, TSE continues to expand the TSE GameTime Suite. What’s been sold, what needs to be executed as part of the game day script and who is singing the national anthem tonight? This information is now at your fingertips!
  3. 3. Creating the ultimate solution for any sports team or athletic organization Organize contacts and potential sponsors Build sponsorship inventory Generate customized proposals Create contracts to track inventory sold Assign tasks for sponsor fulfillment Elements of games import from SponsorPRO Schedule events on facility specific Calendars Elements order to build Production Schedule Plan the staffing, events, food and other key elements Print customized script based on staff member roles Execute script in real-time using patented GO LIVE Provide sponsors with Proof of Performance reports Game day/staffing analysis and reporting Report on inventory and sales
  4. 4. T SE GameTime SponsorPRO is an internet-based tool for organizing, tracking and validating all sponsored inventory. SponsorPRO helps teams build inventory, create proposals, generate contracts and report on fulfilled sponsored elements. SponsorPRO simplifies the sponsorship sales and execution process and allows your entire sales staff to see up-to-date progress on proposals/contracts and sponsorship fulfillment reports from any computer anywhere in the world. Montana Tech “SponsorPRO is money well spent and has made our corporate partnership proposals look more professional. We are closing more total proposals and at higher levels!” Initiate Contact - CRM - Joe McClafferty Vice Chancellor for Development Easy to use task generation Build Inventory Organize with simple categorization Generate Custom proposals Contacts Inventory Proposals Contracts Fulfillment Reports
  5. 5. Unique Dashboards Snapshots of daily tasks, goals and sales SET GOALS  Ensure staff is up to date with real-time information  Cut down on costs using SponsorPRO’s emailable PDF Proposals, Contracts and Proof of Performance Reports  Generate custom proposals in minutes  View a snap shot of information using dashboards  Control task lists and fulfillment  Design proposals and update information from anywhere in the world Run Reports Dynamic CRM Create customized views for easy to find contacts Sales, inventory, discounts and more!
  6. 6.  Sponsorship and game element organization  All Real-time- GO LIVE features  Game organization and management tools  Sponsorship element time stamping  Unlimited customizable and savable documents  Access to all account settings T se GameTime ScriptPRO is an internet-based event management software program used by teams and schools of all levels to streamline events, produce scripts, and generate reports. The configurable interface allows users to build their accounts based on their specific needs. ScriptPRO is designed to prevent scripting errors, save time building event schedules, and enhance the efficiency of the production as a whole. This multi-user system allows real time changes to be viewed system wide. These changes can be made on any device with an internet connection including smart phones. Continuous development of new features and tools make ScriptPRO the perfect solution. Vancouver Canucks running GO LIVE Arizona Cardinals making changes in real time  UNLIMITED crew member accounts  Permission based access  Online training and tech support  Includes all upgrades Tennessee Smokies “ScriptPRO is really easy to use and easy to execute. It has allowed us to keep our production schedules and our production days organized.” - Ryan Cox Director of Entertainment San Francisco Giants preparing for game day
  7. 7. Miami Marlins "Our partnership with TSE has been great. As users of ScriptPRO we couldn't ask for better support and response. We are using ScriptPRO to enhance our organization and communication in our game operations and production departments." -Larry Blocker Director of Game Presentation and Events Elements GO LIVE Proof of Performance Production Schedule Print ScriptPRO Mobile Arizona Cardinals “We have a very fluid and dynamic game presentation. Lots of moving parts, inventory, entertainment, sponsorships...ScriptRO has eliminated confusion and frustration regarding last second modifications. Not to mention reducing intercom chatter by an order of magnitude. Because it is web based, I can work on the show from anywhere, any time. All I need is my laptop and a connection.” -Michael Conner Video and Scoreboard Operations Manager Run events in real time Create and print position specific scripts/schedules
  8. 8. Completely Customizable Unlimited amount of field types and values Ties seamlessly with ScriptPRO T SE GameTime PromoPRO is an internet-based event management solution designed to organize all integral parts of your promotional schedule. Simply enter your game schedule and all other outside events in a real-time updating calendar view. Then drill down to all the parts and pieces that “make” that event; theme, sponsor, entertainment, groups, national anthem singer, first pitch, staffing etc. Not only does PromoPRO organize your entire event, but it automatically builds your scripts by allowing that information to flow into TSE GameTime ScriptPRO. No more entering the same data in multiple platforms or spreadsheets - it is all part of one system readily available and designed for you! Multi-location Scheduling Control Month view, week view, and Multi-location view
  9. 9. Calendars Key Elements Reporting Responsive Design Leading edge technology allows for use on any device
  10. 10. y our video board not only has the potential to enhance the entire dynamic of your events, but makes it the “thing to see” and your facility “the place to be”. Our vast experience helps you tailor your video board and front-end a/v equipment to create the show you want to produce. Our turnkey video board/RFP design and bid sourcing service enables you to focus on your operations, saving you time, and while avoiding the vast learning curve, saving you money. FirstEnergy Stadium, Reading, PA Wing Stadium, Kalamazoo, MI Centennial Field, Burlington, VT Thomas Stadium, Johnson City, TN Boomers Stadium, Schaumburg, IL Pringles Park, Jackson, TN Fifth Third Ballpark, Grand Rapids, MI Riverwalk Stadium, Montgomery, AL New Bridge Bank Park, Greensboro, NC State Mutual Stadium, Rome, GA Smokies Park, Sevierville, TN Time Warner Cable Field, Appleton, WI Rent One Park, Marion, IL
  11. 11. Vermont Lake Monsters “After working with TSE for our recent video board project, I cannot imagine working with anyone else in the future. From the beginning planning stages, understanding our budget and ensuring we got the best product for the money, to the implementation of the final project, TSE proved to be an invaluable resource that oversaw this process in a seamless manner. Our new video board is a huge addition to our fan experience, and we owe all of this success to TSE and the expertise they provided us. - Kyle Bostwick Vice President Jackson Generals “Having TSE involved with our recent video board project was one of the best business decisions I have ever made. From beginning to the end, they were great to work with and got us the results we wanted. Just knowing you have someone who understands what you are trying to accomplish on your side is a comforting feeling. They were able to save us money while getting us the best product that we could ask for. I could not imagine doing any project like this without TSE.” - Jason Compton General Manager
  12. 12. TSE Services Equipment Division provides quality design, equipment, installation and support for your entire facility. TSE not only design/builds new audio and video productions, but also retrofit existing systems/rooms for facilities throughout North America. TSE will help you retrofit your current production room and increase the overall effectiveness of your system. TSE will increase the efficiency, the content and the adaptability of your equipment. Our 25 plus years of live sports production knowledge gives us a holistic perspective on how to help you design and provide a great experience for your fans while continually satisfying your sponsors. TSE provides solutions to fit any budget, gives credit for used equipment, and provides superior installation, training and production support services.
  13. 13. Trenton Thunder “TSE did a great job during the upgrade/ install here in Trenton. I’m glad that I had the opportunity to work with them. Although TSE is based in Wisconsin, it definitely feels like they are right around the corner if we need something.” -Greg Lavin Production Manager Greensboro Grasshoppers “TSE was able to provide us with the “in the know” advice when it came to the best technology and comparative pricing. The guidance and leadership they offer is invaluable. ” -Katie Dannemiller Vice President of Baseball Operations  Install and clean equipment racks  Install LED concession monitors  Design/Build production rooms  Instant replay systems  Develop and oversee video and audio project RFPs  Purchase and install front end production equipment  Purchase and install sound systems  Purchase and install security systems  Purchase and install cameras and camera locations  Purchase and install live switchers  Purchase and install recording, editing, distribution and communication equipment  Provide audio content and solutions  Provide video content and solutions  Anything else YOU need to produce an EXCELLENT show South Carolina Stingrays “I can honestly say that the professionalism and work that TSE and their crew performed was second to none. They were punctual, professional, informative and worked very hard with our arena to assure that no stone was left unturned. We are very excited to work with our new Game Ops equipment and we are so happy that we chose TSE.” -Rob Concannon President
  14. 14. T SE Services Consulting Division offers a wide array of expertise that results in a positive experience for your fans and sponsors while adding revenue to your bottom line. TSE will help guide you as you enhance the use of your points of sale, video equipment, scoreboard, and employees. From parking the car to buying tickets to the next game and everything in-between, each fans and sponsors experience will be memorable and lasting.       Promotional seminars Game presentation audits Videoboard design & sourcing Staff placement & sourcing Full production services Promotional schedule development  Graphic design content  Sales training          Video & animation content Merchandise implementation Sponsorship execution On-Site training & support Architectural revise & design Control room design Audio & video design Logo Design Mascot Sourcing
  15. 15. One of our satisfied clients stated, “It was like having a second GM on our staff!” We turnkey your entire promotions and production department, leaving you time to focus on the rest of your operations. Tulsa Drillers “We've always loved working with TSE in any capacity that we could. Especially this year with a new park opening, we really felt it necessary to bring TSE on for their incredible knowledge to help us open our park and give us a show that would wow our fans and really take our game entertainment to the next level. As we moved to ONEOK Field, TSE's input was huge in making the show the most unforgettable it’s ever been in Tulsa.” - Mike Melega General Manager New Facility Openings ONEOK Field Dow Diamond Trustmark Park The Corn Crib Rent One Ballpark Maritime Park Regency Furniture Stadium New Franchise Openings Great Lake Loons Muskegon Lumberjacks Normal CornBelters Pensacola Blue Wahoos Southern Illinois Miners Sioux Falls Fighting Pheasants Southern Maryland Blue Crabs Quad Cities River Bandits Facility Renovations L.C. Walker Arena Sioux Falls Stadium Wings Stadium WesBanco Arena University of South Alabama “TSE Services is absolutely your total solution. South Alabama athletics will never be the same after this year. We are leaps and bounds ahead of where we were. I highly recommend TSE.” - Travis Toth Athletic Director of Marketing
  16. 16. T SE provides key seminars and training of your staff to get the most out of each event. From the moment your fan’s enter your facility they are in an environment surrounded by interactions with your staff.     At the end of the game, what will be their lasting impression? Does your staff realize that your facility is more about the entertainment than the sport? What keeps fans coming back? Are you ready to get creative and come up with a promotional schedule that is filled with new ideas? All of these are answered when our consultants, with over 100 years of combined sports entertainment success, give your staff the TSE experience! Kalamazoo Wings “TSE’s seminar was the best ever! Thank you for doing an absolutely fantastic seminar and thanks for helping this organization get better!” -Jim Burlew General Manager  Change the Mindset: It’s an Entertainment Facility  Employee Recruitment  Customer Service Toward the Ultimate Fan Experience  Video Content That Entertains  Promotion Schedule Planning  Booking Group Sales That Entertain  And more - TSE can tailor to your needs!
  17. 17. W hen it comes to hiring for your staff, TSE believes in one golden rule: Talent ROCKS With over 25 years of experience in implementation of qualified individuals in all positions, from group and ticket sales staff to production and promo team members, TSE has the experience to recruit, train and oversee all aspects of making sure your new employees maximize the Fan Experience. TSE also has a stable of Executive Producers that will make sure your video boards, ribbon boards and concession monitors are maximized to ensure your “show” is one that will have your fans coming back for more. It’s simple - TSE assess, staffs, trains and deploys!
  18. 18. Abbotsford Heat Aberdeen IronBirds Anaheim Ducks Arizona Cardinals AT&T Cotton Bowl Classic Augusta GreenJackets Baylor University BC Lions Beloit Snappers Binghamton Mets Birmingham Barons Bowie Baysox Buffalo Wild Wings Bowl Burlington Bees Bradenton Marauders Bradley University Brooklyn Cyclones Calgary Flames Calgary Hitmen Calgary Stampeders Canadian Football League Carolina Mudcats Central Michigan University Charlotte Knights Charlotte Stone Crabs Chicago White Sox Cincinnati Cyclones Cleveland Indians Colorado Rapids Colorado Springs Sky Sox Columbus Blue Jackets Connecticut Sun Corpus Christi Hooks Cricket Australia Dayton Gems Delmarva Shorebirds Denver Broncos Denver Cuthroats Denver Outlaws Dubuque Fighting Saints Duluth Huskies Dunedin Blue Jays Eastern Illinois University Eastern Michigan University Edmonton Eskimos Fargo Moorhead RedHawks Fiesta Bowl Florida Everblades Fresno Grizzlies Gateway Grizzlies Gator Bowl Association San Francisco Giants Grand Rapids Griffins Great Lakes Loons Greensboro Grasshoppers Greenville Drive Gwinnett Braves Hamilton Tiger-Cats Harrisburg Senators Huntsville Stars Inland Empire 66ers Jackson Generals Jacksonville Sharks Joliet Slammers Kalamazoo Wings Kane County Cougars Lake Elsinore Storm Lake Erie Crushers Lakewood Blueclaws Lexington Legends Liberty University Lincoln Saltdogs Longwood University Mahoning Valley Scrappers Miami Heat Miami Marlins Midland Rock Hounds Minnesota State - Moorhead Minnesota Swarm Mississippi Braves Moncton Wildcats Montgomery Biscuits Montreal Alouettes Muskegon Lumberjacks Myrtle Beach Pelicans New England Patriots New England Revolution New Hampshire Fisher Cats Montgomery Biscuits Montreal Alouettes
  19. 19. Muskegon Lumberjacks Myrtle Beach Pelicans New England Patriots New England Revolution New Hampshire Fisher Cats Normal Cornbelters Ohio Northern University Pensacola Blue Wahoos Peoria Chiefs Philadelphia Eagles Portland Pirates Portland Timbers Portland WinterHawks Purdue University Quad Cities River Bandits Quebec Capitals Queensland Reds Quincy Gems Rancho Cucamonga Quakes Rochester Honkers Rockford Ice Hogs Rome Braves Round Rock Express Sacramento Capitals Saginaw Valley State University Salt River Fields San Antonio Missions San Diego Padres San Jose Giants San Jose Sharks Saskatchewan Roughriders Seattle Thunderbirds Seattle University Sioux City Musketeers Sioux Falls Fighting Pheasants Sioux Falls Stampede South Bend Silver Hawks Southeast Missouri State Southern Illinois Miners Southern Maryland Blue Crabs Southern Ohio Copperheads Spokane Chiefs Spokane Indians Sporting Kansas City St. Louis Cardinals Stockton Ports Stockton Thunder Tampa Bay Rays Tennessee Smokies Texas Stars Toledo Mud Hens Toledo Walleye Toronto Argonauts Trenton Thunder Tri-City ValleyCats Tulsa Drillers University of Alaska Anchorage University of Arkansas University of British Columbia University of California, Berkeley University of Denver University of Florida University of Louisiana, Lafayette University of Louisville University of MD, Eastern Shore University of Michigan University of Minnesota University of Minnesota, Duluth University of Nebraska at Kearney University of North Carolina University of South Alabama University of South Dakota University of Texas University of Texas, Arlington University of Texas, Pan-American University of Tulsa University of Wisconsin, Oshkosh University of Wisconsin, Milwaukee University of Wisconsin, Superior US Soccer Federation Utah Grizzlies Vancouver Canucks Vancouver Giants Vancouver Whitecaps Vermont Lake Monsters Washington Wild Things West Michigan Whitecaps West Virginia Power Wheeling Nailers Wichita Thunder
  20. 20. TSE Equipment Highlights:  LSI Industries 40 ft. x 12.5 ft. full four sided CHALLENGES TSE was approached by the Kalamazoo Wings to oversee an interior renovation of Wings Stadium in Kalamazoo, MI. The technology was antiquated and in poor working condition. No significant upgrades were made since the facility opened in 1974. Along with the facility the Wing's needed an overall franchise renovation. Since the time they opened the facility, the stadium was considered a "true hockey" facility rather than an entertainment facility. The Wings wanted to take the franchise to a brand new direction while revitalizing it in the community. TSE was brought in to oversee the physical plan changes while breathing fresh new life into the organization. digital video board           Philips 46” LCD monitors, 1920x1080 Digital Media Players SD/HD 5.8GHz RF Microwave Camera System 15” subwoofer JBL professional JBL Professional Full Array Cabinets Sound Director premium software package Broadcast Pix SD video production system with 1ME Control Panel and 4 SDI Inputs 16 x 16 SDI Video Matrix Switcher Clear-Com Wireless Base Station, Transmitters and Headsets Multi-Channel HD/SD Slow Motion Replay TSE Consulting Services Provided:  TSE GameTime ScriptPRO System and Training  TSE GameTime SponsorPRO System and Training  3-Day Customer Service Training  Placing of an Executive Producer  Staffing, Training and Deployment of a full Game MORE CHALLENGES   Day Staff Show Preparation and Evaluation Ticket Training and Sales Consultation Individual challenges were met throughout the scope of each part of the renovation. When it came to the facility, the goal was to incorporate a new video board while totally revamping the concourse and concessions. Both the concourse and concessions were old, dark and cramped. The concessions were selling close to the same items at each location. The video board faced unique limitations due to the existing roof structure, which is very low. In the past, the previous score board would be lowered and carted out of the facility when non-hockey events were being held. The new board would also be hidden from view when needed while being much larger in size. There was also the challenge of no location allowed for a ribbon board. When it came to the Wings franchise, over their 30+ years of existence, they did things consistent but in the old fashion way. They had novel approaches but needed an overhaul of operations to support the facility and to better sell tickets and sponsorship sales. There was also a need for new internal techniques on how to market and produce content for the new technology.
  21. 21. PHYSICAL PLANT ENHANCEMENTS With the challenges from the existing roof height, TSE brainstormed and designed a structure that could be spun 90 degrees and lifted above the lights allowing for it to be hidden instead of removed from the facility. That allowed the design and purchase of a 40 ft. x 12.5 ft. four sided digital video board, the largest in minor league hockey, with the help of LSI Industries. The board was custom built so that the video can be viewed from all angles of the stadium. The concourse was redesigned with new paint, flooring and lighting, as well as enhanced sound. Digital signage was also placed throughout the concourse for added advertising opportunities and sponsorship revenue. An awning that was previously impeding views was removed to create an overall brighter and open concourse to enhance the fan experience. Along with the concourse, the concessions were opened up with new paint, lighting and flooring. With creative new graphics, a fresh look and taste was put into each individual stand, allowing for new varieties of menu items to be incorporated. Digital menus were also installed in each stand to enhance the ability to sell more and change unique food items for each event. The arena had no available location to place an LED ribbon board. Through creative design and outside the box thinking, LED monitors were placed in each of the 30 vomitoriums, creating a virtual ribbon. This allowed for added advertising revenue and great promotions to be incorporated for unique plays and events. A new production room featuring instant replay was designed to manage the non-stop action of all Wings hockey games as well as other outside revenue generating events. Further enhancements were made by installing JBL Professional speakers and a Clear-Com Wireless System. Before and After
  22. 22. FRANCHISE MANAGEMENT AND OPERATION IMPROVEMENTS When TSE walked in the door, there was a realization that the Wings needed more than a breath of fresh air, there needed to be a new sense of adrenaline. The structure of the organization was analyzed, dissected and then redesigned to improve the lines of communication. The initial phase began with a 3-day seminar with the Wing’s front office to place a structure of efficiencies. A clear and concise direction was given so that everyone knew what needed to be done, who was going to take care of it, and what time frame these projects needed to be accomplished by. Within the new structure an increased level of ticket sales executives were implemented to create a further reach in the community. New programs were introduced along with ongoing sales training so the staff is generating new sales. MORE FRANCHISE IMPROVEMENTS The new organizational structure also consisted of the hiring and training of a new staff to handle the level of show demanded with the new facility renovations. TSE placed an Executive Producer to handle all content for the video displays. A full promotions and production team was hired and trained by TSE. With all the facility renovations, it was important to monetize them so new revenues are generated. A higher level of show was designed and installed to create more sponsorship inventory to sell. Customer service was and is continued to be stressed among the entire Wings Staff, from ushers to the top level executives, so that when the fan enters the parking lot to when the leave for the night, they are receiving the ultimate fan experience.
  23. 23. BENEFITS Fans attending Kalamazoo Wings games and other Wings Stadium events now see a much more advanced show production that includes video elements, increased promotions and higher quality sound. The Kalamazoo Wings have gained higher sponsorship revenues thanks to increased inventory provided by the new video board and all digital signage displays around the facility. The power of digital signage now allows the club to sell multiple opportunities in set locations at premium pricing. The fans are now incorporated into “The Show” with the inclusion of wireless fan cams for Kiss Cams, fan shots and all other fan contests. Ticket sales for the season have seen an increase of more than 22% after a decline the past five seasons. Overall, the Wings are providing a better experience from the moment the fan hits the parking lot before the game to when they leave for the night and have become a leader in the state of Michigan. Ron Elenbaas CEO of Greenleaf Hospitality Group, Owners of the Kalamazoo Wings “ “ TSE was brought to us as a group that could help dramatically improve and change the game day experience here in Kalamazoo. From the very first meeting with them it was clear they were experts in their field. Since working with them, and after my 35 plus years of engaging a wide range of consultants, TSE stands head and shoulders above the others. TSE stood shoulder to shoulder with us making sure we could execute what we were taught to do. They were completely dedicated to our success and pushed us to be a better company and a better entertainment venue for our fans. Reference Contact: Jim Burlew General Manager jburlew@ghgkz.com (269) 349-9772 Wings Stadium 3600 Vanrick Dr. Kalamazoo, MI 49001
  24. 24. CHALLENGES TSE Services Provided:  TSE GameTime ScriptPRO  GT Production Task List  GT BottomLine  Training  Support  On-Site Visit with Support and Training The Miami Marlins event preparation process had proved to be long and tedious. The team was spending hours preparing their game day scripts and creating multiple printable versions for their operators. Scripts were built as Excel and Word documents calling for redundant copying and pasting to keep consistency across versions. Communication was al so chal l engi ng. Mul ti pl e emai l s requesting script edits would fill up the producer’s inbox leading up to and even after the required deadline. This lead to confusion and improper execution. Because scripts were printed, the Marlins were spending a large sum of money on paper, which was thrown away immediately after each game. When changes needed to made during the game, they had to be radioed to each person and then scribbled on the script documents. This manual process proved to cause errors in proper sponsorship execution. When sponsorship execution was questioned, the Marlins had to rummage through old scripts or review the game tape, both of which could take hours. Not only were the sponsorship execution requests challenging, but the end of season sponsorship execution reports required unnecessary time and resources. The Marlins knew there had to be a better way to build, organize and execute their game day scripts and track sponsorship execution. SOLUTION TSE provided the Marlins with an internet-based game management solution, TSE GameTime ScriptPRO. ScriptPRO was implemented into the Marlin’s game production process to streamline the entire game day planning and sponsorship execution flow. The system allows the Marlins to organize all elements of their events throughout the season in one main internet-based database. If changes are required, updates can be made in real-time from any internet driven device. With TSE GameTime ScriptPRO all crew members have the most up-to-date version of the script at their fingertips. The Marlins also implemented the GO LIVE feature as part of. GO LIVE automates the event script and provides a timestamp function used to ensure sponsorship execution. Proof of performance reports can now be emailed within minutes.
  25. 25. BENEFITS The implementation of TSE GameTime ScriptPRO has resulted in a more efficient event production and execution process at Marlins Park. Script changes run smoother, sponsorship execution is easier and the communication among the production department and sponsorship department is much more efficient. With time saved, and ease of mind that everything is being executed properly, the crew is able to focus on other responsibilities. ScriptPRO’s ability to adapt from day to day also gives the Marlins the flexibility to create a more dynamic script. Overall, the Marlins are running a much more streamlined “Show!” Our partnership with TSE has been great. As users of ScriptPRO we couldn’t ask for better support and response...basically they have a killer script writing program that will save so much time. After 15 years in the field, I’m kind of upset I didn’t think of coming up with this type of program! Larry Blocker Director, Game Presentation & Events Miami Marlins www.YourTSE.com “ “ Reference Contact: Luis Dones Manager, Game Presentation & Events ldones@marlins.com (305) 626-7227 Miami Marlins 501 Marlins Way Miami, FL 33125
  26. 26. CHALLENGES The Vermont Lake Monsters approached TSE prior to the 2012 season. They were already one of the leading teams in the New-York Penn League, however they were in an old ballpark that lacked any current technology. The ballpark was run by the University of Vermont and was limited to what could be done for interior improvements. 2012 would be the first time audio and video infrastructure changes would be made to the existing facility. TSE was hired to oversee all aspects of the project to get the most possible within budget. A new video board would be installed along with the controlling software and consulting services needed to maximize revenues. The city was also going through a green movement and wanted to keep the "outdoors" feel of the stadium. The existing structure was made of wood so the high tech board would have to be incorporated without eliminating the rustic feel. With limited space in the production room, there would have to be some shifting to design control systems to fit into the small space. Since the Lake Monsters did not have a prior video board, TSE would need to consult them on how to sell and monetize while providing new marketing strategies and sponsorship inventory. TSE Equipment Services Provided:  LS Industries 27 ft. x 16 ft. Video Board  Toshiba DR430 DVD Recorder  ArKaos GrandVJ Software License  Sound Director audio media software  DataVideo– MS500 Switcher and LCD Kit  B-Stock Canon XL2 MiniDV 3CCD Camcorder  AVL-3 digital wireless video TX/RX kit  2 PC’s and Monitors for ScriptPRO  Adobe Software TSE Consulting Services Provided:  Written RFP for Video Board  TSE GameTime ScriptPRO System and Training  20th Season Logo Design Package  Inventory Analysis Seminar  Show Planning  Show Rehearsal  Customer Service Orientation  Opening Night Coverage  Think Tanks and Oversight SOLUTION TSE designed the video board RFP that was sent to select companies across the country. After multiple rounds and evaluation, LSI Industries was chosen to install a new 27 ft. x 16 ft. video board on the existing wooden structure in left field. Along with the video board, TSE integrated a new digital production room and TSE GameTime ScriptPRO - a game management solution the Lake Monsters use to build, organize and execute their game day scripts and schedules live and in real-time. The production room includes 2 PC’s and 2 monitors that are used to run ScriptPRO’s GO LIVE along with Sound Director to run the audio. In order to maximize the new equipment and create the ultimate fan experience, TSE worked with the Lake Monsters on designing a new show and trained their employees. New promotions and sponsorship inventory was designed into the show to maximize potential revenue from the new equipment.
  27. 27. BENEFITS Fans attending Vermont Lake Monsters games and other Centennial Field events are now experiencing an advanced production with video elements and increased promotions. With the integration of TSE GameTime ScriptPRO, the Lake Monsters are much more streamlined on their preparation and execution from pre-game to post game. Sponsors are now able to receive proof of performances reports in minutes. The proof of performance reports highlight all of the sponsorship’s elements that were executed throughout the season. By incorporating TSE’s newly designed show, Lake Monster fans are now part of the action throughout the entire game. Overall, the Lake Monsters are providing a better fan experience from the moment the fan drives into the parking lot till they leave the stadium following the game. Our new video board is a huge addition to our fan experience, and we owe all of this success to TSE and the expertise they provided us. Kyle Bostwick Vice President, Vermont Lake Monsters “ “ After working with TSE on our recent video board project, I cannot imagine working with anyone else in the future. From the beginning planning stages, understanding our budget and ensuring we got the best product for the money, to the implementation of the final project, TSE proved to be an invaluable resource that oversaw this process in a seamless manner. Reference Contact: Kyle Bostwick Vice President kbostwick@tenasone.com (802) 655-4200 1 King Street Ferry Dock Burlington, VT 05401

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