2. Greenway Technical Services Field Engineer – Dedicated to the technical side of your
deployment, a Greenway Field Engineer will provide you with any recommendations for change that will allow
your new PrimeSUITE® system to operate efficiently. Your field engineer is available to discuss any and all technical
issues directly with your local IT vendor. Finally, your field engineer will
coordinate the set‐up and installation of your new equipment immediately prior to training and go live on PrimeSUITE®.
Greenway Migration Specialist – Our customers strongly believe, as do we, in the effective use of data accumulated in
their old practice management system as they transition to using PrimeSUITE®. This means migrating data appropriate
for use, as well as cleaning up old or expired data before it is migrated to your new system. Starting early in your
implementation, you will work with one of our Migration Specialists to determine the best strategy for retaining useful
data and for cleaning up data you do not wish to migrate. Your Migration Specialist will also be responsible for
executing this strategy immediately prior to your go‐live, electronically
migrating data from your old system to PrimeSUITE®.
Account Management/Inside Sales Team– Our inside sales staff is available to assist you with purchasing of additional
hardware after you have signed your contract. Your assigned Account Manager Representative is assigned by State:
States: AL, DE, DC, MD, NC, NJ, PA, SC and VA ‐ Account Manager: Jeffrey Jenkins ‐ email:
jeffreyjenkins@greenwaymedical.com ‐‐ Inside Sales Representative: Lyndi Mashburn – phone: 678.839.4255 – email:
lyndimashburn@greenwaymedical.com
States: CT, FL, ID, MA, ME, MI, MN, MT, ND, NH, NY, RI, SD, VT and WI ‐ Account Manager: Will Lewis ‐ email:
willlewis@greenwaymedical.com ‐‐ Inside Sales Representative: Dustin White ‐ phone: 678.839.4228 ‐ email:
dustinwhite@greenwaymedical.com
States: IA, IL, IN, KY, MO, OH, TN and WV ‐ Account Manager: Haley Scudder ‐ email:
haleyscudder@greenwaymedical.com ‐‐ Inside Sales Representative: Jeff Waldrop – phone: 678.839.4294 – email:
jeffwaldrop@greenwaymedical.com
States: AR, GA, KS, LA, MS, NE, OK and WY ‐ Account Manager: Heather Ivey ‐ email:
heatherivey@greenwaymedical.com ‐‐ Inside Sales Representative: Valarie Butler – phone: 678.839.4217 – email:
valariebutler@greenwaymedical.com
States: AK, AZ, CA, CO, HI, NM, NV, OR, TX, UT and WA ‐ Account Manager: Rian Faircloth ‐ email:
rianfaircloth@greenwaymedical.com ‐‐ Inside Sales Representative: Jake Norton – phone: 678.839.4355 – email:
jakenorton@greenwaymedical.com
Greenway is dedicated to providing a strong, committed team to work with you to ensure your experience is a success.
Remember, your main point of contact should always be your Project Manager but should you feel the need to escalate
a concern you can contact one of the Client Services Directors. Keep in mind the Directors, having not been directly
involved in your implementation will need to reach out to your project team to research any concerns for you. When
escalating an issue, please provide the following information in your email: Your Site Number and Name, a brief
statement of the issue, your contact information and the best time you can be reached.
Director of Implementations Sabrina Reasor Phone: 678‐839‐4324 Email: sabrinareasor@greenwaymedical.com
Director of Logistics Brent Ewing Phone: 678‐839‐4361 Email: brentewing@greenwaymedical.com
Director of Training Diane Nivens Phone: 678‐839‐2222 Email: dianenivens@greenwaymedical.com
Director of Solutions Meme Gerena Phone: 678.839.4264 Email: memegerena@greenwaymedical.com