TMA World: The Rise of the Information Worker

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An increasing number of workers don’t need to travel to work as work is travelling to them.

Given advances in communication and collaboration technologies the population of information workers (according to Forrester Research, August, 2012) will grow from 600 million in 2012 to 865 million in 2016.

This presentation examines the skills and behaviours that are emerging as a result of increasingly digital workplaces and working relationships.

To find out more about how you can develop your workforce to thrive in this environment, contact us: enquiries@tmaworld.com

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TMA World: The Rise of the Information Worker

  1. 1. The Rise of theInformationWorkerTerence BrakeTMA World │ Head of Learning and Innovation
  2. 2. The Rise of the Information WorkerAn increasing number of workers don’t needto travel to work as work is travelling tothem.Given advances in communication andcollaboration technologies the populationof information workers (according toForrester Research, August, 2012) will growfrom 600m in 2012 to 865m in 2016.
  3. 3. The Rise of the Information WorkerNot all of these information workers willwork outside a company office, but anincreasing number are.
  4. 4. The Rise of the Information WorkerAccording to a Reuters poll (January, 2012),about 1 in 5 workers around the globe,particularly in the Middle East, Latin Americaand Asia telecommute frequently and nearly10% work from home every day.
  5. 5. The Rise of the Information WorkerMore than half of the workers in India workfrom home, 34% in Indonesia and 30% inMexico. In the poll, 65% of the workersalso said that working from home alsomade them more productive.
  6. 6. The Rise of the Information WorkerAccording to Forrester (June, 2012), 66%of information workers in North America “ They [Generation Y] have grown up with the means to connect with their peers anytimeand Europe already work remotely anywhere, and theysome of the time. expect to be able to work this way too. Young ‘knowledge workers’ are as likely to want to work while munching a sandwich over their laptop in a wireless-enabled café as behind a desk in a traditional office. Alison Maitland & Peter Thomson, ” Future Work: How Businesses can adapt and thrive in the new world of work. NY: Palgrave Macmillan, 2011.
  7. 7. The Rise of the Information WorkerThere is also a new generation coming intothe workforce that doesn’t remember a timewithout the work flexibility provided bythe Internet.
  8. 8. The Rise of the Information WorkerWith the rise of the informationworker, the once clear demarcationbetween personal and companytechnologies is becoming fuzzy.
  9. 9. The Rise of the Information WorkerAgain according to Forrester Research(2012), information workers are erasingthe boundary between enterprise andconsumer technologies…
  10. 10. The Rise of the Information WorkerFifty two percent of information workersuse three or more devices for work,including personal ones and they mix workand personal tasks and content on 61% oftheir devices.
  11. 11. The Rise of the Information WorkerAs the new generation gains more influence,technologies that were once consideredbreakthrough (e.g. e-mail) will be givingway to the far richer capabilities of differentsocial media, that use web and mobile-based technologies for interactivecommunication.
  12. 12. The Rise of the Information WorkerWhere, when and how work gets done ischanging rapidly. This raises “ Can our management the practices keep pace question… with the new world ” of work?
  13. 13. The Rise of the Information Worker To learn more about how we can help your organization, please contact us at enquiries@tmaworld.com or visit http://www.tmaworld.com/training-solutions/

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