TMA World Viewpoint 38: How Cross Cultural Training Can Improve The Productivity Of An Organization

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The performance and productivity of a global organization is highly dependent on the cultural awareness of its employees.

The impact of cultural awareness training is not limited to enhancing the skills associated with successfully managing across cultures, it has many other organizational benefits, including reduced attrition and increased trust. These benefits and more are explored in this TMA World presentation.

For more information on cross cultural training and other skills you and your organization need to thrive in the borderless workplace, contact us today: enquiries@tmaworld.com

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TMA World Viewpoint 38: How Cross Cultural Training Can Improve The Productivity Of An Organization

  1. 1. How cross-cultural training can improve the productivity of an organization
  2. 2. 2 How cross-cultural training can improve the productivity of an organization © Transnational Management Associates Ltd. All Rights Reserved. Numerous studies in the last five years have discovered that lack of cross-cultural understanding can severely hinder company performance particularly in areas such as outsourcing, integration and employee retention.
  3. 3. 3 Two critical questions are pivotal to underlining the need for 1 Why should my company invest in ‘soft skills’, such as cultural awareness training? 2 What are the benefits in productivity gained by implementing cross-cultural training? corporate cross-cultural training © Transnational Management Associates Ltd. All Rights Reserved.
  4. 4. 4 1 Why should my company invest in ‘soft skills’, such as cultural SIMPLE ANSWER Global diversity and borderless working are here to stay. awareness training? Different communication styles within and across global teams; different decision making styles; different attitudes to managing conflict; building trust virtually across cultural borders – these are just some of the main challenge factors reminding us that this ‘soft skill’ is one of the hardest skills to master! © Transnational Management Associates Ltd. All Rights Reserved.
  5. 5. 5 2 What are the benefits in productivity gained by implementing cross-cultural training? © Transnational Management Associates Ltd. All Rights Reserved.
  6. 6. 6 Leveraging diversity © Transnational Management Associates Ltd. All Rights Reserved. Culturally sensitive decision makers are able to recognize the potential of all employees across a diverse spectrum of styles and skills.
  7. 7. 7 People will learn about themselves © Transnational Management Associates Ltd. All Rights Reserved. Cross-cultural training deepens self-awareness and causes us to challenge our own mindsets and preconceptions of others. We learn about others through self-learning.
  8. 8. 8 Platforms of Trust © Transnational Management Associates Ltd. All Rights Reserved. The more we can develop trust across borders, the more authentic relationships will become. This enables greater degrees of collaboration and promotes a more productive workplace.
  9. 9. 9 Unlocking creativity © Transnational Management Associates Ltd. All Rights Reserved. Cross-cultural training addresses problems in the workplace at a very different angle to most traditional methods.
  10. 10. 10 Unlocking creativity © Transnational Management Associates Ltd. All Rights Reserved. By learning about the hidden factors behind behaviours and by increasing our range of creative strategies to deal with difference, people are more able to adopt this enquiring, open-mindedness when dealing with other types of challenge.
  11. 11. 11 Reduce attrition Cross-cultural training enhances interpersonal skills and increases people’s ability to be effective global leaders. © Transnational Management Associates Ltd. All Rights Reserved.
  12. 12. 12 Reduce attrition © Transnational Management Associates Ltd. All Rights Reserved. Individuals who demonstrate effective communication skills across cultures are much more likely to motivate others and be able to lead with influence.
  13. 13. 13 Reduce attrition Talented employees are ignited by and want to work with, talented colleagues and bosses. © Transnational Management Associates Ltd. All Rights Reserved.
  14. 14. 14 About Us Webinar Twitter Blog Viewpoints and articles Publications Written by Terence Brake, Director of Learning & Innovation at TMA World. Visit www.tmaworld.com/insights to discover the latest thinking from our experts on global, collaborative, cross-cultural and virtual working. There you’ll find links to our: Our new Borderless Working e-book series Above all we’d like to hear from you directly, so please don’t hesitate to send any comments, questions or feedback to us at: enquiries@tmaworld.com © Transnational Management Associates Ltd. All Rights Reserved.

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