5. Summary
Productivity through Personalization
– Simplify for individuals and improve overall
adoption and productivity
Build on existing investments
– Use existing GUI transactions
– Improve situation instead of replacing
Co-innovation leads to successful innovation
– Users know best what they need
6. Contacts
Steve Rumsby
steve.rumsby@warwick.ac.uk
@steverumsby
http://scn.sap.com/people/steve.rumsby
Personas on SCN
http://scn.sap.com/community/gui
7. Learn more at TechEd
UXP263
First Look at the All New SAP
Screen Personas – Simpler
Screens in Two Hours
(2-hour hands-onworkshop)
Wed 17:00 – 19:00
Thurs 08:30 – 10:30
More Expert Sessions
Building responsive designs in SAP Screen Personas 3.0
Lessons from Customer deployments
Accelerating adoption – tips and tricks for boosting productivity
Performance optimization with SAP Screen Personas
Editor's Notes
This is IW33 – Service Order display. Now Service Management is used in many different organisations around the world, to manage sometimes quite complex things. A service order has a lot of information on it. You can see here there are 10 tabs, some tabs have to be scrolled to see everything on them, and some tabs, like this one, have further tab containers on them. This one has a second tab container further down. For us, we need very little of the information on a service order, but what we do need is scattered everywhere, and some of it is actually nowhere on these tabs at all. Let’s look at my users have to do to get the information they need.
After reworkjing IW33 with Personas, for our users it looks like this. This is a static image, not a video. The information from the four corners of the transaction and beyond has been collected together in one screen.
So that’s a fairly extreme example of simplifying a transaction, but you can see the possibilities Personas gives you to make life easier for your users. Using this transaction is certainly much more efficient now, and that is part of the attraction for our users. The main attraction, though, is that they no longer have to remember where all that information is and how to get to it. For occasional users that’s much more important than efficiency.
But simplifying transactions isn’t all you can do with Personas. When our users log into SAP here’s what they see…
I call this an active Launchpad. It has buttons for launching transactions of various sorts, but also things happen directly on this screen without every, seemingly, moving away. Let me show you one part of it.
I mentioned earlier that our previous training course covering all this functionality ran for 2 hours and at the end users typically understood about half of it. A new course based on the Personas interface runs for just 45 minutes. And after 20 minutes most users have got the hang of how it all works and they’re off exploring. Getting it so quickly certainly makes them feel good about themselves.
