Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Personas in practice ASUG webcast

370 views

Published on

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Personas in practice ASUG webcast

  1. 1. Personas in Practice Increasing user adoption at the University of Warwick Steve Rumsby
  2. 2. Agenda • Demo of current Personas project • Demo of Personas development process • Personas requirements – skillsets and technical infrastructure
  3. 3. University of Warwick Undergraduates 12,400 Postgraduates 5,300 Staff 4,500 Revenue £460m
  4. 4. SAP Usage & History • Financials (FI, CO, MM, SD, PS) live in 1999 on 4.0B • Service Management live in 2000 • Upgrade to 4.7 in 2004 • Upgrade to ERP6 EHP5 in 2013 • Upgrade to ERP6 EHP7 in 2014
  5. 5. Improving User Experience • Web Dynpro • ITS • GUIXT • SAPUI5 • Workflow • Portal • Adobe Forms • Duet Enterprise • Mobile • SAP Screen Personas http://scn.sap.com/community/gui/blog/2013/04/19/sap-user-interface-technologies
  6. 6. University Campus Service Management Planned orders 9k Reactive orders 40k Total budget maintenance + new build £25m
  7. 7. Demo Cost codes Purchase orders Helpdesk Service order display
  8. 8. Benefits • Reduced training time – Training course for Estates reduced in length by 50% • Reduced development time – Perfect for design thinking/agile techniques – User involvement is critical • Reduced testing time – Underlying SAPgui transactions have to be tested anyway – Very little extra Personas testing needed
  9. 9. • Happier users – “It’s been my first time seeing or using SAP and I found it very easy and straightforward.” – “This is so easy. Is it even possible to make a mistake?” Benefits
  10. 10. Development Demo • Tailoring a screen – version 2 • Building a script – version 3
  11. 11. Personas v3 features • No Silverlight – HTML5 based • JavaScript scripting • Better performance • Themes • Works in SAPgui • Migration from v2
  12. 12. Personas v3 requirements • NetWeaver 7.40 SP03 or better • Kernel 7.42 • Unicode
  13. 13. Skills required • Business process knowledge • Design thinking • Visual/UI design • Programming
  14. 14. Contacts Steve Rumsby steve.rumsby@warwick.ac.uk @steverumsby http://scn.sap.com/people/steve.rumsby Personas on SCN http://scn.sap.com/community/gui

×