2. Why We’re Here
2
How often do your mobile field workers see this each day?
Where they will be with NetMotion Mobility :
“The use of a NetMotion Mobility XE has been integral to the delivery of our
agile working strategy for our Mobile Workforce.
The seamless ability to roam between various connections with little user
interaction is proving invaluable; both in terms of keeping support to a
minimum and the actual time users spend establishing a remote secure
connection." Richard Murphy, Network Services Manager
3. Eliminate challenges caused by disconnects
• More productive workers
• Fewer support calls
Ensure security across any network
Gain application-level visibility across any network
Mobile VPN Software
Optimize Your Mobile Field Deployment
3
4. 4
Mobile VPN – built specifically for wireless
Client and server software
Designed for dynamic mobile workers
• Laptops, handhelds, tablets
• Removes barriers to mobile device adoption
Complements existing IT systems & mobile deployments
• Security
• Compliance based on Industry standards
• Productivity
• Enhance worker productivity
• Management
• Centralized control and visibility
Low cost installation and maintenance
Security
Productivity
Management
4
6. Enterprise Wireless Evolution
6
Stage I Stage II Stage III
Networks
Applications
Connection
Importance
• Spotty Coverage & Slow
• CDPD/RAM Mobile
Data/Proprietary LAN
Networks
• Single Network
• Specialized Applications
• Synchronization
• Critically Important to
specific groups
• GPRS/2.5 and 3G;
802.11a, b and g
• Coverage & speeds increase
• Specialized Applications
• Email and Web
• Synchronize / Occasionally
Connected
• Critically Important to
specific groups
• Moderately important to
others (Web & Email)
• 4G; 802.11n
• Coverage and speeds
continue to increase
• Use of Multiple
Networks
• All Applications
• Always Connected
• Critical to Overall
Business Operations
7. Top 3 Challenges
Increased Mobility and Reliance on Remote Connectivity
1) Productivity
• What happens to
fieldworkers when
connections are dropped?
• How long does it take for
them to get re-connected?
• What happens when they
move from one network to
another?
• How can I make it easier
for them to do their jobs?
Need to Always be Connected
2) Security
Need to Always be Secure
3) Management
• How can I control which
remote devices access my
private network?
• How do I enforce policies
about bandwidth and
application usage on my
private network?
• What applications are my
field workers using? How
often?
Need to Manage Remote
Connections
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• How can I make public
networks just as secure as
my private network?
• How do I ensure data is
secure no matter what
network my field workers
use?
• How do I control
application access and
prioritization no matter
what network my field
workers use?
8. Company
• Develop security and
management software
for mobile field workers
• Formed 2001
• 130+ Employees
• 25+ Industry Awards
Customers
• 2,400+ customers
o 97% maintenance
renewal rate
o 99% satisfaction rate
o 50% revenue from add-
on sales
Locations
• Headquartered in
Seattle, WA
• Offices throughout
North America and
Europe
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10. Products – NetMotion Mobility
The Challenge: Wireless Deployment Productivity, Security & Management
• Field workers are using more than just cellular & will
have connectivity issues
• What is the impact on workers? On productivity? On
network security?
• No matter what – networks & devices need to be
secure and controlled
• Design Goal
• Non disruptive software-only integration
• Requires no end user re-training
WWWEnterprise
WAN WiFi Hotspot
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11. Mobility XE
Server &
Console
WWWEnterprise
WAN
WLAN
Home WiFi
WiFi Hotspot
1. Operates as a Service
• Eliminates the step of launching a VPN
2. Enhanced Security
• Multi-factor authentication
• Ensures security measures enabled
3. Network Access Control
• Configurable, confirms device compliance and security
4. Application Session Persistence
• No lost data or application crashes caused by coverage gaps or suspend and
resume operations
5. InterNetwork Roaming
• No need to re-login or restart
• Applications pick up right where they left off
6. Network Optimizations
• 1 to 3 times improvement in effective throughput
• Real time application enhancements
7. Best Bandwidth Selection
• Automatically builds the VPN tunnel over the fastest available interface
8. Mobility Management Console
• Centrally manage remote devices and users regardless of network
• System-wide view from metrics to worker behavior and application use
9. Mobility Analytics
• Detailed reports on: Applications, Users and Networks
10. Policy Management
• Created centrally, enforced on the device
• Control which apps are accessible based on network, device & user rules
Rule 1:
Block web on
WAN
Rule 2:
Prioritize SAP
on WAN
11. Quality of Service
• Prioritize applications to ensure access across low bandwidth networks
Mobility VPN Tunnel
Without QoS Policy
Mobility VPN Tunnel
With QoS Policy
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12. Wireless Optimizations
Data compression
• Automatically turned on/off
based on network speed
threshold
• Operates on entire data
stream, pre-encryption
• RFC 1951 (LZ77
deflate/inflate)
Web Image compression
• Configurable
• Can be applied to specific
applications/IP
addresses/Ports
Automatic protocol
optimizations (UDP)
• Selective acknowledgements
• Data and acknowledgement
bundling
• Message coalescing
• Reduced and synchronized
retransmissions
• Fragmentation optimizations
TCP/IP was not designed
with wireless in mind
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13. Mobility XE Architecture
NetMotion Mobility is a UDP proxy operating at layers 4 & 5
• Only place where can both address transport and application issues
created by mobility & wireless
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14. Legacy VPN Performance
IPSec VPN
•IPSec adds 62 bytes of overhead to every packet
•Overhead mounts with multiple applications
•SSL suffers from similar session and protocol inefficiency
IPSec Overhead
20 8 16 20 20 6 12
ESP-H IPUDPIP ESP-T ESP-AUTDataTCP
20 8 16 20 20 6 12
ESP-H IPUDPIP ESP-T ESP-AUTDataTCP
20 8 16 20 20 6 12
ESP-H IPUDPIP ESP-T ESP-AUTDataTCPSiebel
Outlook
TaskMgr
IP DataTCP
20 20
IP DataTCP
20 20
IP DataTCP
20 20
•IPSec is not designed for wireless data – tunnel “breaks” on roam or loss of coverage
•IPSec VPNs are very complex and cumbersome to maintain
14
15. UDPIP IMP Data
20 8 20
•Mobility XE’s Roamable VPN adds only 8-bytes of overhead to each TCP/IP packet
NetMotion Mobility VPN Performance
..... designed specifically for mobile and wireless
Message Coalescence
UDPIP IMP Data
20 8 20
Siebel
Outlook
TaskMgr
20 20
IP DataTCP
20 20
IP DataTCP
20 20
IP DataTCP UDPIP IMP Data
20 8 20
NetMotion Mobility Mobile VPN
}
•Combined sessions increase level of security
•Mobility XE is transparent, easy to use and mobile
•Message coalescence further reduces overhead by combining application sessions
Minimal Overhead
UDPIP IMP Data
20 8 20
15
17. Cox Communications
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At Cox, we recognize that our
field personnel should be
focused on our customers and
not on the challenges typically
experienced using wireless
devices and networks.
- Al Briggs,
Director, Mobile Solution
Cox Communications
• 3,500 Field Service Technicians
• 6 million work orders annually
• Need to increase efficiency
Challenge
• Deployed Mobility XE
mobile VPN with Panasonic
Toughbooks, Dell Latitude
laptops and Itronix GoBook
notebooks
Solution
• Enabled one additional service call per week, per employee =
175,000 additional service calls per year
• Productivity gain of 10%
• Reduced repair times
• Savings estimated at $500,000 annually in IT costs through remote
deployment/update capability
Results
18. Birmingham City Council
18
Security is greatly enhanced.
Mobility XE also gives us
session persistence…now we
don’t have all the dropped
connections.
- Richard
Murphy, Network
Services Manager
• Large, multi-discipline mobile
force
• Consistent dropped connections
• Application crashes / bandwidth
Challenge
• Deployed Mobility XE
mobile VPN
Solution
• Increased efficiency and productivity from persistent
connection
• Higher speed and increased functionality of applications
• Centralized deployment of virus definitions and domain policies
• Ability to diagnose/remediate remote devices without calling
devices in
Results
19. US Foods
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With the traditional VPN
solution we had before, if
connectivity was lost for even
a moment, the application
would shut down. … Mobility
XE provides our sales reps
with a constant connection to
the applications they need.
- Daniel Corcoran
Manager of Client
Services
US Foods
• Field sales trying to make
updates remotely from laptops
• Frequent lost connections and
lost data / more re-entry
• Sales frustration, low adoption
Challenge
• Deployed Mobility XE mobile
VPN
• HP and Dell laptops
• Complement Management
Tools ( iAnywhere Afaria )
Solution
• 1.1 million productive hours recouped
• £500,000 saved on printed materials and distribution
• Application sessions kept alive through wireless coverage gaps
and suspend/resume cycles
• Users access networks and applications without complex logins
or configurations
Results
20. Allina Home Care & EMR
20
Before the Mobility XE pilot
we were facing 90•]plus
trouble
tickets a month. At the end of
six months, we were down to
almost nothing.
- Clyde Daisley
Systems Engineer
Allina Hospitals & Clinics
• Clinicians use wireless
laptops/tablets
• Frequent dropped connections
• Frustrated staff were quitting
Challenge
• Deployed Mobility XE
VPN, Policy Management
& Analytics
Solution
• Patient visits increased 50%
• Help Desk tickets dropped from 90+/mo. to virtually nothing
• Faster time-to-treatment in emergency room
• Lower staff turnover
• Hands-off management via policies/notifications/analytics
Results
21. Grange Insurance
21
With Mobility XE VPN, we’ve
extended all of our security
patches and system
patches, and we’ve made
things easier for our
associates.
- Butch Knowlton
Manager of Claims
Projects
Grange Insurance
• Insurance adjusters using
laptops for field claims
• Frequent dropped connections
and lost data
• Worker frustration
Challenge
• Deployed Mobility XE
mobile VPN
• Laptops with variety of
cellular modems
Solution
• Greater acceptance/adoption of mobile solution from
field adjusters
• Real-time claims submission
• Priority access to critical applications
• Less downtime and higher productivity
Results
22. Eliminate challenges caused by disconnects
• More productive workers
• Fewer support calls
Ensure security across any network
Gain application-level visibility across any network
Mobile VPN Software
Optimize Your Mobile Field Deployment
22
24. Try it First
Evaluation of Mobility XE
30-day time period, up
to 100 mobile devices
Engineer Assistance
with installation
License keys converted to
permanent following purchase
No contracts or fees associated
with evaluation
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