Resume

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Email: shoaib.kamal@outlook.com
Name: Shoaib Kamal Mobile: +91-8886770707
Career Objective:
Professional Graduate with good Software & Communication Skills and a high level of interest towards providing
Customer Satisfaction. I look forward to offer my services in Suitable Position with organization and be a Value-
Addition to it.
Professional Summary
 QA Analyst/ Lead with 4.8 years of work experience in Functional/Manual Software Testing services.
 2+ years of experience as Pega PRPC Tester and Techno-Functional Consultant.
 Well Conversant with the Business Process Management (BPM) Methodologies.
 Managed and Coordinated successful delivery of System, SIT, Regression and UAT phases of testing.
 Niche testing skills on Mobile, Pega PRPC, Mainframes, AS400, Sharepoint and FileNet platforms.
 Experience in creating Test Plan and Test Strategy.
 Experience of performing Test analyst responsibilities like Test Case Authoring, Test Execution and
reporting with team or individually.
 Perform day-to-day management of team’s assigned projects, tasks and activities. Monitor team’s
progress in the various phases of testing and ensure project deliveries meet stipulated timelines.
 Manage Daily Test reporting, Defect reporting and Tracking, Weekly Status Reporting, etc.
 Experience in Effort Estimation required to execute a project by industry standard techniques.
 Identify project risks and propose mitigation/contingency plan. Communicate potential impact on target
dates to Project Stakeholders.
 Experience in performing Root Cause Analysis of issues faced in a project delivery and recommendation
on how to avoid such issues in future for quality improvement
 Coordinate between various delivery teams throughout the project lifecycleto ensure smooth handshake.
 Experience of Testing in Agile, Iterative and Waterfall Software Development Model
 Good knowledge of Consumer Banking (Retail), Life, Healthcare and P&C Insurance applications
 Proficient in all modules of ALM/ HP Quality Center
 Well versed with SQL commands and query writing for Backend Verification or retrieving Test Data
 Expertise in scripting, reviewing and executing test scenarios manually or by automation
 Interact with onsite peers, client and business users as and when required
 Excellent communication and presentation skills.
 Learner level proficiency in Selenium, Loadrunner, JMeter testing tools
Awards & Certifications:
 ISTQB Foundation Level
 Six Sigma Yellow Belt Certified
 Pega CMBB Certified Consultant
 Budding Star Award, R&R Awardee – Q2’2013 & Q1’2014 (Capgemini)
Education & Employment
 B.E Computer Science and Engg. (RTMNU Nagpur University)
 Worked with Capgemini Consulting between July 2010 to July 2014
 Working with Cognizant Technology Solutions since August 2014

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Technical Skills:
 Programming : Core Java, VB Scripting
 Database : Oracle 10g, IBM DB
 Domain Knowledge : Retail Banking, Life Insurance, Healthcare, P&C Insurance
 Testing Platforms : Pega PRPC, Web Services, Mobile (iOS, Android), Sharepoint, FileNet,
Salesforce, Guidewire ClaimCenter, PolicyCenter
Pega PRPC v 6.2 SP2 and onwards
 Testing Tools : QC 9.2, 10.0, ALM, SOAP UI
Project Details:
Project# 6 Nov 2014 - Present
 Project Name : MBNA (Customer Service Agent Desktop Portal)
 Client : TD (Toronto-Dominion Bank)
 Domain : Bankingand Financial Services (Retail Banking)
 Role : OffshoreQA Lead/ Test Analyst
 Team Size : 3
 Tools/ Platform Used : Pega PRPC 6.2 SP2, CPM Framework
Description:
The Toronto-Dominion Bank is a Canadian multinational bankingand financial services corporation headquartered
in Toronto. It is the second-largestbank in Canada by market capitalization and based on assets,and is the sixth
largestbank branch network in North America. Commonly known as TD and operating as TD Bank Group.
TD Canada Trust Bank acquired MBNA Canada from Bank of America on December 1 2011 and under the terms of
the acquisition, TD must migrate the MBNA Canadian Credit Card portfolio off proprietary Bank of America
Systems.
The Agent Desktop is a Card CPM Framework implementation of the PRPC
Responsibilities:
• Test Coordination between Onsiteand Offshore Team
• Preparation of Test Plan and Test Strategy
• Analysis of BRD and Functional Specification (STS) documents
• Planningand Work Distribution to the Test Team for Test Design and Execution
• Preparation and execution of Test Scenarios and Test Cases
• Defect Management in HP ALM
• Walkthrough and Signoff on the Test Deliverables
• Project status reportingto the Test Manager and other stakeholders
• HighlightingRisks and Issues in Weekly status reports to the Client
• ProvidingUAT supportto the Business Users
• Preparation of Root Cause Analysis(RCA) document for improvement in upcomingreleases.

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Project# 5 Aug 2014 – Nov 2014
 Project Name : OMEGA OCT (OnlineComplianceTool)
 Client : TD (Toronto-Dominion Bank)
 Domain : Bankingand Financial Services (Retail Banking)
 Role : OffshoreQA Lead/ Test Analyst
 Team Size : 2
 Tools/ Platform Used : Pega PRPC 6.3 SP1
Description:
The objective of Project Omega is to centralizethe SSA KYC 2nd level review, escalations,and reporting throughout
the retail network to a centralized location. Currently this task is completed individually within each branch, within
the retail environment by the SSA.
The objective of the centralized strategy is to solve the problem of imaging documents into a digital format and
automating the workflow to support a centralized location: i.e. business documentation, etc.
Responsibilities:
• Test Coordination between Onsiteand Offshore Team
• Preparation of Test Plan and Test Strategy
• Analysis of BRD and Functional Specification (STS) documents
• Planningand Work Distribution to the Test Team for Test Design and Execution
• Preparation and execution of Test Scenarios and Test Cases
• Defect Management in HP ALM
• Walkthrough and Signoff on the Test Deliverables
• Project status reportingto the Test Manager and other stakeholders
• HighlightingRisks and Issues in Weekly status reports to the Client
• ProvidingUAT supportto the Business Users
• Preparation of Root Cause Analysis(RCA) document for improvement in upcomingreleases.
Project# 4 Jan 2014 – July 2014
 Project Name : AXA TCoE
 Client : AXA APAC
 Domain : Life, Health and P&C Insurance
 Role : QA Lead/ Test Analyst
 Team Size : 50
 Tools/ PlatformUsed : QTP v10.0 and QC v9.0
Description:
RLS 29 LIFE SYSTEM
Introduction of new claims systemwhich is developed on Pega platform and integration of this claims system with
core life and health insurance system RLS.
SIT phase involves testing of new claims system on Pega, core solution RLS and other peripheral systems like WFI
(FileNet based Workflow and Imaging tool), MCS (Thuderhead based correspondence printing solution), PMT
(Sharepoint based product management tool), etc.

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Responsibilities:
• Preparation of Test strategy and Test plan for the whole architecture
• SME for workflow system(FileNet) and Pega testing
• SME for PMT system(SharePoint) testing
• Guide and train new associates in the project.
• Quality champion to monitor and control the quality of the deliverables
• Authoring of Testable requirements and Test cases (Scenarios)
• Preparation of test data and extraction of policies usingSQLcommands
• Interaction with onsitePeers and application Users as and when required
• Lead a test team of 5 members
Project# 3 Oct 2013 – Jan 2014
 ProjectName : AXA SG E-appsII
 Client : AXA APAC
 Domain : Life andHealthInsurance
 Role : QA Lead/ Test Analyst
 Team Size : 5
Description:
SG Eapps II is the incremental releaseof Pega based application on mobileand desktop platforms for Life Insurance
policy sale. Eapps supports New Business application submission
Responsibilities:
• Preparation of Test strategy and Test plan for MobileTesting
• SME for Pega PRPC Testing
• Guide and train new associates in the project.
• Quality champion to monitor and control the quality of the deliverables
• Authoring of Testable requirements and Test cases (Scenarios)
• Preparation of test data and extraction of policies usingSQLcommands
• Interaction with onsitePeers and application Users as and when required
• Lead a test team of 5 members
Project# 2 Apr 2013 – Sep 2013
 ProjectName : AXA GTOM
 Client : AXA APAC
 Domain : P&CInsurance
 Role : QA Lead/ Test Analyst
 Team Size : 15
Description:
GTOM stands for general insurance target operating model. AXA APAC is on a revamp of its legacy application for
general insurance business. GTOM initiative is to bring all the APAC countries on a single and flexible Pega
platform.

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Responsibilities:
• Preparation of test strategy and test plan for testing on Pega Platform
• SME for workflow system(FileNet) testing
• Guide and train new associates in the project
• Quality champion to monitor and control the quality of the deliverables
• Authoring of Testable requirements and Test cases (Scenarios)
• Preparation of test data and extraction of policies usingSQLcommands
• Interaction with onsitePeers and application Users as and when required
• Lead a test team of 5 members
Project# 1 Oct 2010 – Feb 2013
 ProjectName : RLS 24 to 28
 Client : AXA APAC
 Domain : Life/HealthInsurance System
 Role : QA Tester
 Team Size : 45
Description:
Enhancement of Legacy RLS system to integrate all disparately located country life applications on a core regional
application and also adding new products & processes.
SIT for the life system involves testing of core solution RLS and other peripheral systems like PMT (Sharepoint
based product management tool), WFI (FileNet based Workflow and Imaging tool), RGL (PeopleSoft based general
ledger tool etc.)
Responsibilities:
• Involvement in preparation of test strategy and test plan for the systems
• SME for workflow system(FileNet) testing
• SME for Product management tool system (Sharepointplatform) testing
• Guide and train new associates in the project
• Quality champion to monitor and control the quality of the deliverables
• Authoring of Testable requirements and Test cases (Scenarios)
• Preparation of test data and extraction of policies usingSQLcommands
• Interaction with onsitePeers and application Users as and when required
• Lead a test team of 5 members
• Identify and automate tests wherever feasible
Personal Details:
 Date of Birth : 27th
Apr,1989
 PresentAddress : H.No.8-1-21/139, SkillsApartment,SuryaNagarColony,Tolichowki,HYD
 LanguagesI Speak : English,Hindi,Urdu
 PermanentAddress : H.No.13, Rd. No.09, ZakirNagar(West),Mango,Jamshedpur,832110
 Reference(s) : Availableonrequest