2. Brief History
1920: Hudson Fysh and Paul ‘Ginty’
McGinness, two war veteran pilots,
realize that Australia is the perfect
place for an aerial service.
1922: Begins as a mail service and
small passenger airline – only one
passenger.
1928: Expanded into aerial
ambulances.
1935: First passenger flight – 15
passengers go to Singapore with a
sandwich and tea served to them by
the First Officer.
1938: First Flight Attendant hired.
3. History – Cont’d
1947: Kangaroo Route launched.
In a Lockheed Constellation, 38
passengers fly to the U.K. in first-
class only. Economy is added in
1953
1959: Qantas becomes the first
non-U.S. airline to introduce the
Boeing 707 jet.
1971: Expand to the Boeing 747-
238B jet which carries about 2
and a half times more
passengers.
2003: Skybed introduced
providing outstanding comfort in
every position.
2005: Qantas celebrates 85
4. Logo
The ‘kangaroo’ was adapted
from the Australian one penny
coin.
Was also used by the Royal
Australian Air Force in 1956.
The winged-kangaroo and
circle were added after 1947.
The new Qantas logo was
designed by Hans Hulsbosch
and reflects the airline’s new
and refined image.
QANTAS – Queensland &
Northern Territory Aerial
5. Qantas Vision
Our vision is to create the world’s best
premium and low fares airlines in
Qantas.
To achieve this, we need to work
together with a shared commitment to
the highest standards of ethics and
integrity while complying fully with all
relevant laws and regulations.
Each one of us in the Qantas Group is
a custodian of our brand. Our
individual and collective behaviour
affects our reputation and our
success.
6. Routes/Destinations
Qantas and its member alliances routes cover over
700 destinations in more than 130 countries. This
alliance is called “Oneworld Alliance”.
Main Destinations:
Domestic (Australia & New Zealand)
Europe – London
Asia – Mumbai, Bangkok, Singapore ,Hong Kong and
Tokyo
Africa - Johannesburg
South America - Santiago and Buenos Aires
North America - New York, Los Angeles, San
Francisco
7. Oneworld Alliance
Qantas
American Airlines
British Airways
Cathay Pacific
Finnair
Iberia
Japan Airlines
LAN
Malév Hungarian Airlines
Mexicana
Royal Jordanian
S7 Airlines
8. Aircraft
Q400: 22
737-400: 18
737-800: 38
767-300: 26
A330-200: 8
A330-300: 10
747-400: 6
A380-800: 10
Total Aircraft: 138
Qantas has signed for 50 Boeing 787’s which will
be delivered in the second half of 2012.
The 787 will replace the 747 and the 767.
9. Cabin Crew
Qantas cabin crew members operate over 400
flights weekly. Their flight attendants are natural,
genuine people who compliment their ‘world-class
premium brand’
To obtain a position as a flight attendant with
Qantas , you will need to meet a lot of
requirements:
Understand the needs and comfort of their customers
who travel with them – whether they are regular flyers
or customers who have never flown before
Easily build trust in a team and positively contribute to
the teams performance
10. Cabin Crew – Cont’d
You must be able to adapt to any situation that may
present itself in a sensible, warm and safe way
In addition to the personality requirements, you must
meet these as well:
Be at least 18 years of age
Height between 163 cm – 183 cm (Or 5’3 – 6”)
Australian permanent residency and a passport
ensuring unrestricted access to all of Qantas ports of
call with at least 12 months validity
Current Senior First Aid Certificate with a validity of 12
months at time of application
Responsible Service of Alcohol ‘Statement of
Attainment’, which you would need to have by the end
of the recruitment process
11. Cabin Crew – Cont’d
Strong commitment to customer service and recent
experience in a face-to-face role
Demonstrated empathy in service with people from a
variety of cultures and countries
An excellent level of health and fitness, for example:
being able to swim 50m fully clothed
A willingness to relocate, as required,
to ANY location
Experience in Food and Beverage is
an asset
12. Cabin Crew – Cont’d
You also will be required to do a series of
strenuous activities in training, such as lifting a
window exit, dealing with emergencies in a smoke
filled room, and going down an escape slide.
Qantas also offers different flight attendant
positions such as International Australia,
Domestic Australia, Regional
Australia, International
New Zealand, and
International UK. These all
have similar requirements.
13. Uniform
The Qantas uniform consists
of:
A ‘dusk’ print with silver and blue
tones.
Australian wool suits in black
(flight attendants) and charcoal
(ground staff) have been
combined with the Wirriyarra
design in three colours.
The Wirriyarra design is an
aboriginal style. The colours are
- Dusk (for Qantas flight
attendants), Ochre (for
QantasLink flight attendants) and
Opal (for airport and ground
staff).
14. In-Flight Services
In-flight entertainment: Movies,
TV, CDs, games, and audio
books on demand on all seat
backs
Award winning cuisine and
beverages
Wide array of options for
onboard cuisine. Qantas is at
the forefront of the airline food
revolution!
In-flight Duty Free
Qantas The Australian Way: in-
flight magazine
15. Target Market
Qantas’ target market is a little bit of
everything.
Although they are trying to focus more on
domestic flights, the company still relies on
business and international travel as a source
of revenue.
16. Future Plans
Qantas will receive delivery of 9 Next Generation B737-
800 aircraft by the end of 2011, and another 19 in 2012
and 2013, bringing this to a total of 28 new aircraft by
June 2013. The aircrafts will operate both Tasman and
domestic services and will support the existing Boeing
737-800 fleet.
In business class they will have a 37” seat pitch and 22”
width between armrests. They will have a touch screen
entertainment system and extendable footrests as well
as PC power and USB port, cocktail table and
ergonomic cushions.
The new aircraft will feature entertainment by
Panasonic.
NEW: As of May 16th 2011, will fly from Australia to
Dallas Fort Worth, NONSTOP!
17. Advertising
“I Still Call Australia Home”
http://www.youtube.com/watch?v=ze6D-
59bLX0&feature=related
“World’s Most Experienced Airline”
http://www.youtube.com/watch?v=78D3IYZ2W5o
