Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Capital equipment service ~ Creating customer value ~ Improving customer experiences ~ Accelerating growth
Industry
Apparel / Fashion
Website
www.middlesexconsulting.com
About
At Middlesex Consulting, we partner with Capital Equipment services teams to:
❉ Help the services teams of manufacturing and distribution companies create customer value.
❉ Develop ongoing revenue and profit streams by identifying, pricing and commercializing value-added solutions.
❉ Assist companies define and implement warranty policies, perform Go-to-Market assessments for new services and products
❉ Aid companies planning to migrate from being Product centric towards becoming Customer centric
❉ Perform Service Operations assessments which provide actionable insights for improving financial returns and increasing customer satisfaction and loyalty.
Specialties:
❉ Customer value ...
Tags
expectations
loyalty
brand
customer experience
innovation
csat
experiences
iot
strategy
hype cycle
services
marketing
solutions
design
survey
relationship
satisfaction
service options
contract
laboratory equipment
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