http://spr.ly/sapbi - These slides provide information on the maintenance and support for SAP BusinessObjects Business Intelligence 4.0.

1. SAP BusinessObjects
Business Intelligence 4.0
Maintenance Strategy

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 Quality & Governance – Alignment with SAP
standards & best practices
 Aligned Terminology – A ONE SAP approach
with common & recognizable naming
conventions
 Critical Corrections – A critical correction
delivery vehicle that enabled short correction
cycle for mainstream release
SAP BusinessObjects Business Intelligence 4.0
Maintenance Strategy

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Maintenance Delivery
Delivery
Vehicle
Contents Frequency* Lifetime** XI3
Comparison
Minor
Release
(MR)
Roll up of SP
Complex Corrections
New Language Packs
Innovations
~1 year or
Less
Frequent as
product
matures
At least 2 years
with 1 year
between MR
Service Pack
Support
Pack (SP)
Roll up of CP
Corrections
New Platforms
Small Innovations
~3 - 4 months
*** Less
Frequent as
product
matures
SP is supported
by Patches for
~1 year
Fix Pack
Critical
Patch (CP)
Urgent Corrections –
Priority 1 or Show
Stopper
~3 - 6 Weeks
*** Less
Frequent as
product
matures
Patches
released ~1
year on SP
Limited
Availability Fix

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Need to Know Infoo Know Info
Need to know information:
 Frequency: – Frequency is estimated & subject to change.
Please review KBA 1479533 for links to published release
dates.
 Lifetime: In accordance with SAP Release & Maintenance
Brochure & formal End Of Life dates noted in Product
Availability Matrix (PAM).
 Cumulative Release Plan:– BI4 releases are cumulative.
However, you need to be aware of Forward Fit policy. Please
review KBA 1479533 for links to published Forward Fits.

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When appropriate & how to request:
 Priority 1 or Blocking issues only: Please review KB 1661557 which details specific
requirements for consideration.
 Business Case: Must be included in all requests and show definable business &
technical impact for request.
 Request via Message: All requests must go through a support message.
 Timeline: Milestone will be assigned in collaboration with our SAP Development & IMS
Teams.
Critical Patch For Urgent Corrections

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The Patch Priority Paradigm
Priority
Complexity
Low High
Low Critical PatchSupport PackMinor Release
High

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2013 Improvement Focus
A mandate to improve in following areas:
 Simplicity: Forward Fit plan was confusing and
left gaps across most recent Support
Packages.
 Quality: Too many regressions and gaps in
functionality in maintenance releases.
 Transparency: Let us know what you are doing
and how you will address our problems.

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The New Forward Fitting Plan
Highlights:
 Begins with support pack 6 for SAP
BusinessObjects BI 4.0
 Focus on Forward Fit to Highest release
on Support Packs & Critical Patches
 Newest lines become the ‘Great’ line to
ensure quality & feature completeness

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New Forward Fitting Process
BI 4.x Patches to be Forward Fit to:
 Next undelivered Support Package within the same Minor Release
 Patches of the highest delivered Support Package on the same Minor Release
 To the next Minor Release
 Next Undelivered Support Package on next Minor Release
 Patch line of the highest delivered Support Package on next Minor Release
BI 4.x Support Package to be Forward Fit to:
 To the next Minor Release
 Next Undelivered Support Package on next Minor Release
 Within one minor release all Support Packages are accumulative

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New Forward Fitting Process
XI3.1 Service & Fix Packages Forward Fit to:
 To the next BI 4.x Minor Release
 To the next undelivered Support Packages in the next Minor Release (Beginning with BI
4.1)
Link to Forward fitting schedule https://service.sap.com/bosap-maintenance-schedule

11. Thank you