Finding a Service Desk and Asset Management solution that fits both your requirements and your budget can be a challenge. While there are many cloud based solutions that purportedly can do both, many organizations that implement cloud solutions find that they have issues such as performance, availability, usability, and complexity. In this webinar presentation, you will see how Caleb Wagnon and Michael Arnold from the Sheridan School District were able to get fully implemented within 14 days with Samanage. In migrating to a unified Service Desk & Asset Management Solution, they were able to benefit from Samanage’s Google Apps integration as well as map all of their assets accurately within minutes. Learn how Samanage’s unified Service Desk & Asset Management Solution will allow you to: -Go live with a modern, easy to use IT Service Management (ITSM) solution in less than 14 days -Gain instant, accurate visibility into all hardware and software assets, no matter where they live -Ensure software compliance and reduce audit risk

1. © 2014 Samanage. All rights reserved.
© 2014 Samanage. All rights reserved.
Welcome
Webinar: Cloud Service Desk
& ITAM – Go Live in 14 Days
May 13, 2014

2. © 2014 Samanage. All rights reserved.
Nathan Riley
Director of Account Management, Samanage
Michael Arnold
Caleb Wagnon
Technology Specialist, Sheridan School District
Technology Specialist, Sheridan School District
The Speedy Presenters
© 2014 Samanage. All rights reserved.

3. © 2014 Samanage. All rights reserved.
We feel your pain
• Did I use “password” for this password? – Don’t want
more than one secure login (Google Apps
integration)
• Where’s that 500-page manual? – The software isn’t
intuitive
• They’re telling me Windows ‘95 is installed. I guess I
have to believe them. – Asset Management isn’t
accurate and doesn’t integrate with the Service Desk
• We added 100 assets and the hamster fell out of his
wheel – Solution isn’t scalable so performance and
reliability become issues
• I’m livin’ the good iLife – mobile access and interface

4. © 2014 Samanage. All rights reserved.
Did someone call
for a (ITSM) Robin?
We want to make our customers the
hero with Samanage’s ITSM tool

5. © 2014 Samanage. All rights reserved.
Key Facts
Founded 2007
R&D - Netanya, Israel
Product & Engineering
HQ - Cary, NC
Sales, Marketing, Finance,
Customer Success
FUNDED BY
Carmel Ventures
Gemini Israel Ventures
480CUSTOMERS
45COUNTRIES
250%
GROWTH YOY
Managing > 1 million assets
93 new customers in Q1
2014
2014 Service Desk Institute
Best Vendor Award Finalist
for Customer Service &
Support
2014 Red Herring 100 North
America Finalist
2014 OnDemand Top 100
“Ones to Watch”

6. © 2014 Samanage. All rights reserved.
WE MAKE PEOPLE HAPPY.
WE BAKE-IN SPEED.
WE’RE RICH AND TASTY
NOW . . .
BUT QUICKLY ADAPT TO
CHANGING TASTES.

7. © 2014 Samanage. All rights reserved.
Smart Clients that chose Samanage

8. © 2014 Samanage. All rights reserved.
Let’s go in for a closer look…

9. © 2014 Samanage. All rights reserved.

10. © 2014 Samanage. All rights reserved.
Questions
& AnswersCurrent ITSM
solution: We need to
break up.

11. © 2014 Samanage. All rights reserved.
Questions
& Answers
Honey-Do
List (what we
needed from our next
solution):
Google Apps integration
Reliability and performance
Easy to use interface
Mobile interface
Price is right
Integration to current tools
….and also able to pick up
the milk

12. © 2014 Samanage. All rights reserved.
Questions
& Answers
Samanage is going
to pump – you up!

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Questions
& Answers
Gain 1 ITSM
solution in just 14
days*
* Results ARE typical – no, really!

14. © 2014 Samanage. All rights reserved.
Reality is
20/20

15. © 2014 Samanage. All rights reserved.
Plug the holes in this here boat (with
Samanage)
Get rid of the dead
weight:
– Customers to be
upgraded from
Windows XP
– ~100 projectors still
needing replacement
Look like superstars:
– Warranty Management
– Budget planning
– Increased productivity
– Visualization of assets,
customers and
problems

16. © 2014 Samanage. All rights reserved.
“Hard work is rewarding. Taking
credit for other people’s hard work is
rewarding and faster.”
-- Dilbert

17. © 2014 Samanage. All rights reserved.
Questions & Answers
© 2014 Samanage. All rights reserved.