1. ROUTINE CLAIM LETTER
FROM,
Roshan p george
Mundakayam
Kottayam
TO,
DC BOOKS
KOTTAYAM
Dear sir,
Please send me another copy of “ how to communicate under pressure” to replace
the one returned here with this is a latest edition, but this copy has 4 pages, from
60-64 wrongly sequenced which is confusing and annoying
The enclosed recipent was packed with the book when it was sent to nme I shall
appreciate an early replacement
Yours sincierly,
Roshan p george

2. REPLY LETTER
DC.BOOKS, KOTTAYAM
DC BUILDING
PIN;5858586
Phone;045456544
TO,
Roshan p george
Mundakayam
Kottayam
Dear sir,
A copy of “how to communicate under pressure” is on it’s way you will not be
charged for it’s mailing you should receive it within a few weeks our catelogue for
latest arrivals in communication strategies is enclosed
Sincerely
Dc books kottayam