4. SEGMENTATION GOALS
Market demand and market potential can be
measured
Customer behavior is similar within segments
and different from other segments
Segment members are reachable
Ease of implementation can be achieved at
local level
10. Measures of effective segmentation
Practicality
How useful and actionable is the segmentation scheme?
Reliability
How stable and reproducible is the segmentation scheme?
Validity
Are the segments different on true, meaningful
characteristics?
11. WITHOUT AN EFFECTIVE MARKETING
STRATEGY
Resources are being used ineffectively
Highest profit customers–current and potential–
may be at risk
Value destroyers erode profitability
Product offerings are sub-optimal
Channels are misaligned versus customer
requirements and profitability