Analyzing the Supercharged Notifications             of the Toledo Whats Recent                              Kenny Verbeke
Overview•   Introduction•   Background•   Current implementation•   Current use•   Future plans•   Conclusion
Who am I ?Kenny Verbeke• Current role:  – Application engineer / software consultant  – Managing the Blackboard environmen...
Who do I work for ?
Who do I work for ?
How do we use Blackboard ?• 2 Blackboard environments  – Toledo (university and higher education)  – eloV (secondary schoo...
How do we use Blackboard ?• Toledo  –   135.000 users  –   21.000 active courses and organizations  –   13 institutions  –...
Overview•   Introduction•   Background•   Current implementation•   Current use•   Future plans•   Conclusion
What’s New
Why replace What’s New?• Usability issues   – What’s new in the what’s new?   – No chronological information   – Limited i...
Background• Began as an idea from one of our developers• He is also a student following some courses• Wanted to know what ...
Background• First a prototype was made (begin 2011)• Beta tested with 250+ people (mid 2011)  – Students, teachers and loc...
Overview•   Introduction•   Background•   Current implementation•   Current use•   Future plans•   Conclusion
What is the Toledo What’s Recent ?“A tool that displays personalized notifications inreverse chronological order for event...
Module
Notification1. Title of the element2. Course or organization where it originated from3. Author of the notification4. Type ...
Notification types•   Announcements•   Assignments•   Tests•   Surveys•   Items•   Course and communities made available• ...
Module1.   RSS2.   Mobile version3.   Setting (with link to notification settings)4.   Help
Toledo What’s Recent• Module inside Blackboard• RSS• Mobile version
RSS •   Mailclients •   Google Reader •   Windows 7 widget •   Mobile RSS readers
Mobile version
Mobile version
Overview•   Introduction•   Background•   Current implementation and use•   Current use•   Future plans•   Conclusion
Current use                        Module loaded4000000350000030000002500000200000015000001000000 500000      0          O...
Current use                     Notifications clicked800000700000600000500000400000300000200000100000     0         Oct   ...
Current use                              RSS160000140000120000100000 80000 60000 40000 20000     0         Oct   Nov      ...
Current use                         Mobile250002000015000100005000    0        Oct   Nov      Dec        Jan   Feb   Mar
Nice to know• Used as navigation  – Users don’t always know where in a course    something is located because of What’s Re...
Overview•   Introduction•   Background•   Current implementation and use•   Current use•   Future plans•   Conclusion
Future plans• Lots of ideas• Survey conducted to prioritize development   – Read/unread   – Delete/undelete notifications ...
Future plans• Open sourcing What’s Recent  – We are still working on it ;-)• Blackboard is also working on similar  functi...
Overview•   Introduction•   Background•   Current implementation and use•   Current use•   Future plans•   Conclusion
Conclusion•   No performance issues•   Users quickly adopt the What’s Recent•   Makes Blackboard more transparent•   Easy ...
The end?• Kenny Verbeke• Kenny.verbeke@icts.kuleuven.be• @Raverken          »Any questions?
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Analyzing the Supercharged Notifications of the Toledo What's Recent

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The presentation given at the Blackboard Teaching and Learning Conference 2012 - Antwerp about the Toledo What's Recent

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Analyzing the Supercharged Notifications of the Toledo What's Recent

  1. 1. Analyzing the Supercharged Notifications of the Toledo Whats Recent Kenny Verbeke
  2. 2. Overview• Introduction• Background• Current implementation• Current use• Future plans• Conclusion
  3. 3. Who am I ?Kenny Verbeke• Current role: – Application engineer / software consultant – Managing the Blackboard environment – 2nd line support• Background – Biochemistry – Usability design – Passion for technology and progress
  4. 4. Who do I work for ?
  5. 5. Who do I work for ?
  6. 6. How do we use Blackboard ?• 2 Blackboard environments – Toledo (university and higher education) – eloV (secondary schools)• Blackboard Learn 9.1 sp7 (since April 1st) – Course Delivery – Community Engagement – Content Management• Self-hosted – Linux/Oracle
  7. 7. How do we use Blackboard ?• Toledo – 135.000 users – 21.000 active courses and organizations – 13 institutions – 13 brandings• eloV – 49.000 users – 9.000 active courses and organisations – 115 schools – 1 branding
  8. 8. Overview• Introduction• Background• Current implementation• Current use• Future plans• Conclusion
  9. 9. What’s New
  10. 10. Why replace What’s New?• Usability issues – What’s new in the what’s new? – No chronological information – Limited information (title, source)• Performance issues – Heavy module/page – Moved to separate page/module – Deactivated the module – Problems with notifications for disabled users (row_status=2)• Only accessible inside Blackboard
  11. 11. Background• Began as an idea from one of our developers• He is also a student following some courses• Wanted to know what was going on inside the courses and communities he was enrolled in• Lots of features were added after hours
  12. 12. Background• First a prototype was made (begin 2011)• Beta tested with 250+ people (mid 2011) – Students, teachers and local admins• Launched in September 2011• New mobile version added April 1st (• Survey conducted for future of What’s Recent – 1800+ responses
  13. 13. Overview• Introduction• Background• Current implementation• Current use• Future plans• Conclusion
  14. 14. What is the Toledo What’s Recent ?“A tool that displays personalized notifications inreverse chronological order for events thatoccur in the courses and organizations a personis enrolled in. These notifications are accessiblefrom inside Blackboard, through RSS andthrough a mobile page.”
  15. 15. Module
  16. 16. Notification1. Title of the element2. Course or organization where it originated from3. Author of the notification4. Type of notification5. Time of the notification
  17. 17. Notification types• Announcements• Assignments• Tests• Surveys• Items• Course and communities made available• My Grades• Due• Advalvas (Own tool)
  18. 18. Module1. RSS2. Mobile version3. Setting (with link to notification settings)4. Help
  19. 19. Toledo What’s Recent• Module inside Blackboard• RSS• Mobile version
  20. 20. RSS • Mailclients • Google Reader • Windows 7 widget • Mobile RSS readers
  21. 21. Mobile version
  22. 22. Mobile version
  23. 23. Overview• Introduction• Background• Current implementation and use• Current use• Future plans• Conclusion
  24. 24. Current use Module loaded4000000350000030000002500000200000015000001000000 500000 0 Oct Nov Dec Jan Feb Mar
  25. 25. Current use Notifications clicked800000700000600000500000400000300000200000100000 0 Oct Nov Dec Jan Feb Mar
  26. 26. Current use RSS160000140000120000100000 80000 60000 40000 20000 0 Oct Nov Dec Jan Feb Mar
  27. 27. Current use Mobile250002000015000100005000 0 Oct Nov Dec Jan Feb Mar
  28. 28. Nice to know• Used as navigation – Users don’t always know where in a course something is located because of What’s Recent• Not (yet) actively promoted• Performance tweaks were required• Bugs in Blackboard surfaced (notifications) – Adaptive release – Overdue – My Grades
  29. 29. Overview• Introduction• Background• Current implementation and use• Current use• Future plans• Conclusion
  30. 30. Future plans• Lots of ideas• Survey conducted to prioritize development – Read/unread – Delete/undelete notifications – Sorting of notifications • By source (course, organization) • By type• Ideas – Starring ? – Mobile app ? 5% of responses: “Change nothing” – Filtering ?
  31. 31. Future plans• Open sourcing What’s Recent – We are still working on it ;-)• Blackboard is also working on similar functionality
  32. 32. Overview• Introduction• Background• Current implementation and use• Current use• Future plans• Conclusion
  33. 33. Conclusion• No performance issues• Users quickly adopt the What’s Recent• Makes Blackboard more transparent• Easy access to notifications (RSS, Mobile)• Some quirks are still present (BB notifications)
  34. 34. The end?• Kenny Verbeke• Kenny.verbeke@icts.kuleuven.be• @Raverken »Any questions?
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