Introduction to ServiceNow History, Developments, Versions, Need 2. Users ITIL, Admin Roles Groups Visibility options to modules 3. ITIL concepts Incident / problem / change management 4. Use of wiki and ServiceNow community for resolving issues. 5. SCRUM concepts Meetings SCRUM calls Estimation technique – story points Stories / enhancement / changes Sprint timelines / development / testing / UAT 6. Tables and forms Creating custom tables / forms UI policies / UI actions basics Scripting 7. Service Catalogs Variables Maintain items/ creation of items / modifications Categories Scripting 8. Incident / problem/ change : CMDB approach 9. Knowledge Base 10. Report administration 11. Data Imports , Transform maps 12. UI pages Creation / modifications Scripting 13. Workflows Checkout Development Adding notifications Scripting Approvals 14. Notifications Event based On insert / update 15. Scripting techniques Client scripts UI policies Glide records Business Rules Script includes 16. Update sets 17. Integration : Introduction to Web Services