Praveen Moily

New Delhi Area, India India

Service Head PP at Ricoh India Limited

Technology / Software / Internet

A Result driven, proactive Engineering graduate with 22 years of experience in MNC as a Customer Support & Service management in varied roles, geography and customer segments Managing Services directly and through Service Partners. Have consistently overachieved Revenue and Profitability targets. Developed indepth understanding of Service deliverables like Installation, Brake Fix, Proactive Maintenance, IMAC D , Uptime, and other Service KPI and key ratios like SQI, FTF Transformed Ricoh Services from mere Support to Business generation and profit maximsation Managed Service as a business thru motivated teams, continuously improving processes & automation to deliver high Customer satisf...