Customer satisfaction plays a prominent role in the success of a company. To increase customer satisfaction, organizations have to adapt new and innovative techniques and interactive programs to engage and reward customer and thereby increase the loyalty towards the organization. Arokia 's eLoyalty application is developed with features rich loyalty modules such as member manager,redemption catalog & member earning and point calculation engine with 3D reporting For more information on our e-Loyalty Software modules and its features Visit : http://arokiait.com/customer-loyalty.htm

1. Customer satisfaction is worthless. Customer loyalty is priceless.

2. A unique program to manage your customer loyalty.
Store 1 Store 3
Store 4
Store 2
Customer satisfaction is worthless. Customer loyalty is priceless

3. Loyalty Program - Overview
 A unique program that rewards your association with the company
 Enables “closed loop” marketing for stores and brand managers and is delivered
as a turn-key solution to manage all of your important shopper-centric decisions.
 Exclusive focus on products in this program to promote the brand
 Strengthening the relationship with the customers and building strong Loyalty to
the brand.
 Segregation of Customers for customized offerings
 Sales tool to attract more customers and increase share of wallet.
 A tool to grow business and customer base.
 Connecting the best in the business.
 Low operational costs and better quality of services
Customer satisfaction is worthless. Customer loyalty is priceless.

4. Loyalty Program – Key Features
Customers Reward Points Reward Catalogue
Redemption History Email Wishes Reports
Customer satisfaction is worthless. Customer loyalty is priceless.

5. Become a Loyalty Club
Member, get surprise gifts,
earn points at your purchase
at any of our stores across
India
Registration form
Cell phone no :
Name :
Email :
Customer satisfaction is worthless. Customer loyalty is priceless.
Sign up Process

6. Member Registration Backend Process
Registration form
Cell phone no :
Name :
Email :
Data Captured into the
Cloud eLoyalty Software
Customer satisfaction is worthless. Customer loyalty is priceless.

7. 7
Welcome email & SMS
Customer receives email & SMS Alert on his registration acceptance and login credentials in the
eLS Software in instruction to access his account and redemption
Customer satisfaction is worthless. Customer loyalty is priceless.

8. 8
1.Customer purchases
liquor in the stores
2.Bill is generated
3.Invoice number and the
value purchased by the
customer is entered in
the eLS system by billing
department
eLS Capture
Cell phone no :
Invoice no :
Value
SAVE
Customer satisfaction is worthless. Customer loyalty is priceless.
Recording of customer purchase

9. Reward Points
customers can view the
reward points earned
Customer satisfaction is worthless. Customer loyalty is priceless.

10. How to Redeem the
rewarded benefits points?
Customer satisfaction is worthless. Customer loyalty is priceless.

11. Visit Loyal Cheers Portals & Login
Login Page for Customer.
1. Existing customer
can login by
providing login .
2. New user can sign
up .
Customer satisfaction is worthless. Customer loyalty is priceless.

12. The dashboard provides
easy access to ,
• Reward Points
• Reward Catalogue
• Redemption History
• Redemption Cart
R CCustomer Dashboard
Customer satisfaction is worthless. Customer loyalty is priceless.

13. Reward Catalogue- View Details
The catalog will have
different category of
products which are
available for the Loyal
Customers to Redeem
from the Balance
points available in
their account
Customer satisfaction is worthless. Customer loyalty is priceless.

14. Redeem product selection
This page shows the
details of the selected
product.
The click of “REDEEM
NOW” will add the
product to redemption
cart
Customer satisfaction is worthless. Customer loyalty is priceless.

15. Redemption Receipt
A view of the
redemption receipt
Customer satisfaction is worthless. Customer loyalty is priceless.

16. Reward Point History
Redemption Request to the back
office , email & alert
Customer satisfaction is worthless. Customer loyalty is priceless.
Back office request to the
ecommerce company on purchase
and shipping information
Product is delivered to the
customer by the ecommerce
company

17. Customer satisfaction is worthless. Customer loyalty is priceless.

18. Customer satisfaction is worthless. Customer loyalty is priceless.