http://www.callcenteragency.com/customer-support.html | Being great at customer service isn’t hard; it just takes a little work. Here we explore many common Dos and Don’ts when dealing with customers, and why great service is great for business.

1. GREAT CUSTOMER SERVICE
THE DOS AND DON’TS OF

2. When someone says “customer service” memories of awful experiences begin to
pop up in our minds.
Giving good customer service isn’t impossible or necessarily hard; it just takes a
little work.
On the following pages we will go through all the great things that can be done
and all the bad things that should be avoided when dealing with customers.

3. Make your customers feel
special. Treat them well, and
they will continue to patronize
your business.
Don’t ever treat your customers
unprofessionally – rudeness
and swear words should never
be used.
As long as you are at work, you
no longer represent yourself –
you represent your company.
RULE ONE

4. Never promise something that
you or the company can’t deliver.
MAKING PROMISES
This one simple thing can ruin a company’s image very fast, especially in our
internet-centric world.
Simply tell your customer the truth, and if you don’t know how to help them refer to
your manager.

5. GET FAMILIAR
No one enjoys feeling like a
walking, talking wallet.
The more you know about your
customers, the easier it is to
help them.
Treat each person as a person;
it all goes back to rule one –
make everyone feel that you
care and they will likely frequent
your business in the future.

6. Simple niceties can mean the difference
between a loyal customer and someone
who avoids your business.
Welcoming people with a genuine “Hello,
how may I help you?” and leaving them
with a sincere “Thank you for your
business” can elevate a customer
interaction to an enjoyable experience,
instead of a mindless transaction.
HELLO &
THANK YOU

7. On the same lines as only making promises you
can keep – follow up when you say you are going
to.
Whether you are supposed to call them back, ship
them a package, or retrieve information for them,
do it by the time you said you would.
THE
FOLLOW
THROUGH

8. THE CUSTOMER
CAN’T ALWAYS
BE RIGHT
There is no excuse to be
rude to a customer, but that
doesn’t mean you have to
deal with an abusive person.
Some people will try to bully
you into doing something
unethical, some people will
be uncontrollably irate, and
others will be irrational –
with these people, the best
thing you can do is bring in
your manager or supervisor;
they may have more
resources to defuse the
situation.

9. COMMON SENSE
REMINDERS
When interacting with a customer, the
following may seem obvious but let’s list
them.
Don’t:
Chew gum
Eat food
Talk on your phone
Roll your eyes
Yawn
Do
Smile
Be friendly
Listen carefully
Stay focused
Keep good posture

10. CONTACT US
Please visit us at:
http://www.callcenteragency.com/
or call us at:
1-800-606-9898
Personalized Communications has
been providing great customer
service for their customers since
1975. They offer full-range 24-hour
inbound call center services, which
can be customized for each business
style.
For amazing telephone customer service rely
on Personalized Communications to handle
your business’s call center.