Summary of my personal and career profile to date

1. MCICM(Grad) FACP(Grad)

2. Introduction
 27 years experience in Credit and Collections
 15 years in trade credit,12 in consumer
 18 years managerial experience
 MCICM qualified since 2001
 Fellow of the Association of Credit Professionals

3. Areas of Experience
I have experience in the following areas:
 Credit Control at all levels through to litigation
 Credit Scoring and Lending
 Training Delivery
 Sourcing and set up of new Credit Control systems
 DCA Panel set up and Management
 Team/Departmental Set up and ongoing Management
 Outsource set up and Management
 Departmental restructures
 Process Re-engineering
 Offshoring and ongoing Management

4. Experience Detail
 All collections workflows- from courtesy calling to enforcement tailored by
business sector and customer segment
 Design and implementation of Dunning Cycles
 SLA/KPI introduction and ongoing Management/trend analysis
 DCA Panel set up and ongoing Management
 Internal and External set up and management of legal activities
 Introduction of Credit Policy and Procedure into organisations
 Writing of Credit Scorecards and ongoing management and trend analysis
 Team Management both internal and external through outsourcing and off
shoring of up to 60 people
 Sourcing ,selection and implementation of new Credit/Collections
systems/software
 Strong people management skills including coaching, developing, appraising,
disciplinaries across multi-culture departments
 Internal and external customer relationship management
 Budgetary control

5. Key Strengths
 Strong people/communication skills
 Results orientated
 People coaching and development
 Pro-active approach to problem solving
 Ability to think strategically and outside of the box
 Astute commercial awareness
 Attention to detail/analytical whilst maintaining focus

6. Specialities
 People management and development
 Process improvement and implementation
 Change management
 New software implementation
 Bad debt/Provision reduction
 Improved DSO/Overdues
 Increasing profitable sales

7. KPI Achievements
KPI Achievements
Dates Achieved
Company KPI From To From To Comments
UNIT4 Business Software DSO Aug-12 Present 77 51
90 Day Debt Aug-12 Present £2.5m 800k
360 day debt Aug-12 Present £800k £250k
Cash Collected Aug-12 Present 75% 120%
Query Value Aug-12 Present 3m 1m
Bad debt provision Aug-12 Present £400k £174k
Ovo
DCA
liquidation(Final) Feb-12 May-12 5% 15%
Davies Key account overdues Sep-10 Apr-11 80% 21%
Aged debt Feb-11 Apr-11 Reduced by £200k
Cash collections Feb-11 Apr-11 Increased by 80%
Alamy DSO Sep-05 Jun-10 60 41
Overdues Sep-05 Jun-10 66% 11%
180 day debt Sep-07 Sep-08 £135k £8k
Roll rate to 90 days Sep-07 Jun-10 8% 1%
Budgetary Sep-08 Jun-10 Savings of £50k(25% maintaining KPI/SLA)
ATS Overdues Jun-03 Aug-05 £40m £18m
Bad debt provision Jun-03 Aug-05 £8m £4m
Roll rate to 90 days Jun-03 Aug-05 40% 9%
Roll rate to 180 days Jun-03 Aug-05 20% 4%
npower DD reject rates Oct-02 Mar-03 15% 2%
Aged debt Jun-02 Mar-03 Reduced by £200k

8. Summary
 27 years experience with 18 at a senior level
 MCICM qualified since 2001
 Proven track record significantly improving KPI’s
 Experience covers wide range of business and
customer types
 Set up and managed both outsource activities and
offshore arrangements
 Strong people management skills