'Meaning making' in crisis - developing a narrative that responds to public expectations. OECD

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'Meaning making' in crisis - developing a narrative that responds to public expectations. 5th Workshop on Strategic Crisis Management. For more information see www.oecd.org/gov/risk/5th-workshop-strategic-crisis-management.htm

Government & Nonprofit

Meaning making in crisis
Questions for discussion:
• In the immediate aftermath of a crisis how can
government leaders communicate the most effective
message to the public to reassure and re- build trust in
the institutions of state?
• How can governments ensure the development of a
narrative about a crisis that responds to public
expectations?
• What are the examples of successfully reducing public
and political uncertainty in the aftermath of a crisis?

Cultural, social and organisational differences?
Fukushima

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