Telco 2 Business Operating Model Value Proposition Summary

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EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan and Strategic Enterprise Management Framework © - a future template and set of strategic reference models for managing the Transition towards the Mobile Telecommunications Enterprise of the Future – Telco 2.0

Telco 2 Business Operating Model Value Proposition Summary

  1. 1. EA-envision: Telco 2.0: - The Future Telco Business Operating Model Enterprise Data Cloud™
  2. 2. Telco 2.0 – Agenda <ul><li>Summary Presentation </li></ul><ul><ul><li>Part 1 </li></ul></ul><ul><ul><ul><li>Future Research </li></ul></ul></ul><ul><li>Total – 15 Slides </li></ul><ul><li>Overview Presentation </li></ul><ul><ul><li>Part 1 </li></ul></ul><ul><ul><ul><li>Future Research </li></ul></ul></ul><ul><ul><ul><li>Strategic Enterprise Management Framework </li></ul></ul></ul><ul><ul><li>Part 2 </li></ul></ul><ul><ul><ul><li>Business Transformation </li></ul></ul></ul><ul><ul><li>Appendices </li></ul></ul><ul><ul><ul><li>Business and Technology Strategic Alignment </li></ul></ul></ul><ul><ul><ul><li>Business Innovation </li></ul></ul></ul><ul><li>Total – 61 Slides </li></ul><ul><li>Detailed Presentation </li></ul><ul><ul><li>Part 1 </li></ul></ul><ul><ul><ul><li>Future Research </li></ul></ul></ul><ul><ul><ul><li>Strategic Enterprise Management Framework </li></ul></ul></ul><ul><ul><li>Part 2 </li></ul></ul><ul><ul><ul><li>Business Transformation </li></ul></ul></ul><ul><ul><li>Appendices </li></ul></ul><ul><ul><ul><li>Mobile Virtual Network Operations (MVNO) </li></ul></ul></ul><ul><ul><ul><li>Cloud Computing </li></ul></ul></ul><ul><ul><ul><li>Smart Devices </li></ul></ul></ul><ul><ul><ul><li>Case Studies </li></ul></ul></ul><ul><ul><ul><ul><li>Highways Agency </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Société Générale </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Border Security </li></ul></ul></ul></ul><ul><ul><ul><li>Business and Technology Strategic Alignment </li></ul></ul></ul><ul><ul><ul><li>Business Innovation </li></ul></ul></ul><ul><li>Total – 98 Slides </li></ul>
  3. 3. Telco 1.0 Business Domains DOMAIN Operational Support Systems (OSS) Business Support Systems (BSS) Enterprise Support Systems (ESS) Environment Management Network Hand Held Devices Retail Customer Management Mediation and Billing Marketing Settlements Head Office Future Management Sustainability Renewable Resources Future Shared Network Infrastructure 3G GPRS / UMTS Roll-out Future Handset Hand Held Device and Smart Device Propositions Future Retail Landscape Strategic Foresight and Future Management Future Telco Markets and Landscape Future Telco Interconnect Wholesale Contracts and Settlements Future Telco Policy and Legislation Strategy and Planning Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels 3G Cellular Satellite, Broadcast, Wireless Network Planning MVNO / MVPN Propositions Smart Metering - Planning and Transition Retail Proposition, and Customer Offer, Customer, Experience and Journey Customer Insight and Loyalty Strategy Telco Micro-marketing Enterprise Risk Management Frameworks - Outsights - COSO <ul><li>Statutory and Regulatory Compliance </li></ul><ul><li>Offcom </li></ul>Business Operations Micro-Generation CHP Combined Heat & Power Inventory Provisioning Work Scheduling Job Management Smart Metering and Energy Data Management Retail Operations Value Chain Management Customer Management Business Operating Model (BOM) Mediation and Telco Billing Business Operating Model (BOM) Customer Relationship Management Product / Tariff Management Contracts and Settlements Balancing, & Optimisation <ul><li>Enterprise Governance, Reporting and Controls </li></ul><ul><li>IFRS </li></ul><ul><li>SOX </li></ul>Enterprise Architecture Network Infrastructure Architecture Digital Media Streaming Smart Meter Infrastructure Architecture MVNO / MVPN Platforms Supply Chain, EPOS, Retail Merchandising Architecture Customer Domain Architecture CRM Systems Mediation and Telco Billing Architecture PLCM / CRM Architecture Contracts and Settlements Architecture Financials and Settlements Enterprise Document Management Solution Architecture Network Infrastructure Management Solution Design Smart Meter Energy Data Management Solution Design WAP Supply Chain , EPOS, Retail Merchandising Solution Design Contact and Campaign Management Solution Design Mediation and Billing Solution Design PIMS / CRM Contact and Campaign Management Contracts and Settlements Management Solution Design Enterprise Performance Management DWH and BI Systems Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Meter Network Management Energy Data Collection and Aggregation Systems Supply Chain EPOS / Retail Systems and CRM Systems Customer Insight and Loyalty Systems Contact and Campaign Management Telco Billing and Collection Systems PIMS Systems CRM Systems <ul><li>Contracts and Settlements Management Systems </li></ul><ul><li>Allegro </li></ul><ul><li>Endur </li></ul><ul><li>Zainet </li></ul>COTS IS Retail COTS FI CO SD SEM SSM BI and BW FileNet, ECM Infrastructure Management Telco Network Infrastructure Monitoring and Control Meter Infrastructure Management EPOS Network Multi-media Channel Access and Fulfilment Multi-media Channel Access and Fulfilment On-demand Computing and Shared Services Virtualisation, Automation On-demand Computing and Shared Services Virtualisation, Automation, On-demand and Shared Services EA-envision
  4. 4. Telco 2.0 – The Journey….. EA-envision: Strategic Enterprise Management Framework Part 1 Part 2 Part 4 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Organisation Change & Process Re-engineering Business Change Technology Change Business Architecture Enterprise Governance, Reporting and Controls Business Programme Management Infrastructure Architecture Infrastructure Planning Telco 1.0 Telco 2.0 Business Programme Plan Technology Project Plans Information Architecture Business Operating Model Business Planning Enterprise Technology Operations Model Technology Strategy Strategic Enterprise Management Framework Future Management Plan OSS BSS ESS Solution Architecture Systems Planning IS / IT Strategy Enterprise Architecture Enterprise Architecture Framework Part 3
  5. 5. Telco 2.0 Business Domains EA-envision Desktop Services Client Inventory, Provisioning, Help Desk and Support Business Continuity Virtualisation, Automation On-demand Computing and Shared Services On-demand Computing and Shared Services VR IVR / Diallers Cisco Routers Multi-media Channel Access and Fulfilment Document Print Management Diallers / Routers Multi-media Channel Access and Fulfilment Avaya, Genesys, Nortel Switches Business Continuity Disaster Recovery EPOS Network Smart Device Infrastructure Management Standardised Terminating Equipment Network Security Anti-trafficking and Counter-terrorist measures Telco Network Infrastructure Telco Network Monitoring and Control Infrastructure Management Oracle e-business Suite, BRM, CRM COTS IS Retail, Ent. Portal, MDM, Pi, FI CO SD BPEM, SEM, SSM. BI and BW IBM FileNet, ECM Contracts and Settlements Management Systems PIMS Systems CRM Systems Campaign Management Systems <ul><li>Telco Billing and Collection Systems </li></ul><ul><li>Oracle BRM </li></ul><ul><li>SingleView </li></ul><ul><li>Amdocs </li></ul><ul><li>Keenan </li></ul><ul><li>Geneva </li></ul><ul><li>Contact Centre and Customer Systems </li></ul><ul><li>Oracle CRM </li></ul><ul><li>COTS CRM </li></ul><ul><li>Unica / Cognos </li></ul><ul><li>Clarity </li></ul><ul><li>Onyx </li></ul>Supply Chain EPOS / Retail Systems and CRM Systems Energy Data Collection and Aggregation Systems MVNO / VPN Meter Network Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Plant, Building, Site and Environment Management Systems Systems Management Enterprise Performance Management DWH and BI Architecture Contracts and Settlements Management Solution Design PIMS / CRM Contact and Campaign Management Solution Design Mediation Rating and Telco g Billing Solution Design Contact Centre Solution Design Supply Chain , EPOS, Retail Merchandising Solution Design Smart Meter Information Management MVNO / VPN Solution Design Network Infrastructure Management Solution Design Asset and Environment Management Solution Design Solution Architecture Financials and Settlements Enterprise Document Management Contracts and Settlements Architecture PLCM / CRM Architecture Mediation Rating and Telco Billing Architecture Customer Domain Architecture Customer Profiling, Streaming and Segmentation Supply Chain, EPOS, Retail Merchandising Architecture Smart Meter Infrastructure Architecture MVNO / VPN Platforms Network Infrastructure Architecture Asset and Environment Management Architecture Enterprise Architecture <ul><li>Enterprise Performance Managements </li></ul><ul><li>DWH / BI </li></ul><ul><li>Analytics </li></ul><ul><li>Data Mining </li></ul>Contracts and Settlements Balancing, & Optimisation Product / Tariff Management Campaign Management Mediation, Rating and Telco Billing Business Operating Model (BOM) Customer Relationship Management Business Operating Model (CRM BOM) Retail Operations Value Chain Management Smart Metering and IDEX Energy Data Management Electronic Traffic Management Inventory Provisioning Work Scheduling Job Management Micro-Generation CHP Combined Heat & Power Civil Engineering Environment Management Business Operations <ul><li>Enterprise Governance, Reporting & Controls </li></ul><ul><li>IFRS </li></ul><ul><li>COBIT </li></ul><ul><li>SOX </li></ul>Enterprise Risk Management Frameworks - Outsights - COSO Customer Insight & Loyalty Strategy Customer Profiling, Streaming and Segmentation ETOM Telco Consolidation and Convergence Mediation Rating and Telco Billing IS / IT Planning and Strategy Customer Offer, Experience and Journey Planning Micro-marketing and Mass-customisation Telco Retail Proposition and Customer Offer Product / Service Packaging and Development MVNO / VPN Propositions Smart Metering -Planning and Transition Electronic Toll & Congestion Mgt . 4G / Edge Cellular Network Planning UMTS / GPRS 3G Rollout Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels Strategy and Planning Future Telco Policy and Legislation Future Telco Interconnect Wholesale Contracts and Agreements Future Telco Markets and Landscape Strategic Foresight and Future Management Social Anthropology Ethno-graphics Demographics Future Telco Retail Model and Landscape Future Handset PDA and Hand Held Devices Smart Device Propositions NGN – Nest Generation Network Architectures 4G / Edge Sustainability Renewable Resources Future Management Head Office Settlement Marketing Telco Billing Rating and Mediation Customer Management Retail Smart and Hand Held Devices Network Environment Management Enterprise Support Systems (ESS) Business Support Systems (BSS) Operational Support Systems (OSS) TELCO DOMAINS
  6. 6. EA-envision: Telco 2.0 Summary EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan and Strategic Enterprise Management Framework - a future template and set of strategic reference models for managing the Transition towards the Mobile Telecommunications Enterprise of the Future – Telco 2.0 (overview and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework
  7. 7. Telco 2.0 – Purpose of the Study <ul><li>Telco 2.0 – Introduction </li></ul><ul><ul><li>Over the next ten years, radical changes to the Legislative, Business and Technology Landscape will revolutionise both Fixed-line & Mobile Service Providers and Telecommunications industry support segments.. Change will equally create threats and opportunities for both existing market participants – and new entrants. </li></ul></ul><ul><ul><li>The proposed study seeks to understand the impact of those future changes, to be able to differentiate between future winners and losers - and to prepare Telco's to rapidly absorb change in order to be able to exploit the opportunities of Telco 2.0 </li></ul></ul><ul><li>Telco 2.0 – Drivers </li></ul><ul><ul><li>Telco 2.0 Legislative Drivers – Future Shared Services Cellular Networks </li></ul></ul><ul><ul><li>Telco 2.0 Business Drivers – Competition, Convergence and Consolidation </li></ul></ul><ul><ul><li>Telco 2.0 Technology Drivers – Next Generation Network (NGN) Architectures, Fixed-to-Mobile Convergence, Cloud Computing, Smart Devices, Vehicle Telemetry, 4G / Edge, Mobile Broadband Internet and VoIP, Windows Phones / iPhones / PDA </li></ul></ul>EA-envision: Strategic Enterprise Management Framework
  8. 8. EA-envision: Telco 2.0 Part 1 - Future Research EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan - a future framework and set of reference models for envisioning and planning the Mobile Telecommunications Enterprise of the Future – Telco 2.0 (overview and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework Part 1 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Telco 1.0 Strategic Enterprise Management Framework Future Management Plan
  9. 9. Telco 2.0 – Approach <ul><li>The approach and key steps towards achieving all of the desired objectives and deliverables (as identified in the following slides) would be as follows: - </li></ul><ul><ul><li>Formulate and agree the scope of the Telco 2.0 Futures Study and identify the key opportunities, problems, issues, risks and questions to be answered by the review </li></ul></ul><ul><ul><li>Identify and research the 2-3 leading Telco's in each Telco Market Segment who are enabling or delivering next-generation 4G Telco products and services based on policy-led, strategy-driven, innovative and effective foresight and futures research </li></ul></ul><ul><ul><li>Conduct the review using global internet content research, Delphi Oracle, telephone and face-to-face interviews and questionnaires wherever possible and appropriate </li></ul></ul><ul><ul><li>Analyse the findings and extract both critical success factors and critical failure factors with observations and lessons learned from the survey and research data </li></ul></ul><ul><ul><li>Prepare, analyse, present, agree and publish the final survey and research data, scenarios, business operating models, reports, findings and recommendations </li></ul></ul><ul><ul><li>Plan, prepare and deliver futures consulting assignments with Telco 2.0 clients </li></ul></ul><ul><ul><li>Design, agree and publish a Telco 2.0 Future Management Plan </li></ul></ul>
  10. 10. Telco 2.0 – Future Master Plan EA-envision: Strategic Enterprise Management Framework Exploit Technology in order to Achieve Business Outcomes Enterprise Performance Management Framework CSF’s KPI’s Metrics Plan for the Future Action the Plan Analyse the Impact Telco 2.0 Future Master Plan Possible, Probable and Alternative Future Scenarios Strategic Outcomes, Goals and Objectives PROCESS VIEW
  11. 11. Telco 2.0 – Objectives <ul><li>To understand global best practices for conducting Telecommunications 2.0 related foresight and futures research – with a number of leading Telco Service Providers – identified and selected for outstanding excellence and achievement </li></ul><ul><li>To examine how such futures studies might be scoped, planned and initiated and how to define and develop the key approaches and techniques adopted </li></ul><ul><li>To learn how to use the outputs of this study to drive policy making, future planning, strategy development, business transformation and technology change </li></ul><ul><li>To understand the critical success factors and lessons learned from leading Telco Service Providers and also to identify key case study examples of successful business change driven by foresight – and also examples of where it failed, and the reasons why strategic business transformation was unsuccessful </li></ul><ul><li>To develop and deliver a range of client consulting assignments from a half-day Telco 2.0 Executive Briefing for your clients leadership team to a 5-day Telco 2.0 Futures Training Programme for their analysts, planners, strategists and futures researchers - based on the business models, methods, techniques and best practices – delivered via Models, Data, Information and Content in the Telco 2.0 Future Plan & SEM Framework </li></ul><ul><ul><li>Telco 2.0 Executive Briefing Half-day • Telco 2.0 Futures Seminar 1 day </li></ul></ul><ul><ul><li>Telco 2.0 Futures Workshop 3 day • Telco 2.0 Futures Training Programme 5 day </li></ul></ul><ul><ul><li>Telco 2.0 Future Management Plan • Telco 2.0 Strategic Enterprise Management Framework </li></ul></ul>
  12. 12. Telco 2.0 – Future Master Plan EA-envision: Strategic Enterprise Management Framework Telco 2.0 Future Master Plan PLANNING VIEW Manage the Future Achieve Business Outcomes Exploit Technology Future Master Plan Technology Landscape Business Landscape
  13. 13. Telco 2.0 – Deliverables <ul><li>The key deliverables for the Telco 2.0 Future Plan are as follows: - </li></ul><ul><ul><li>A report on best practices in policy led foresight and futures research from selected leading-edge Telco Service Providers - Telco 2.0 Industry Best Practices Report </li></ul></ul><ul><ul><li>A Plan to develop & execute futures consulting assignments with Telco 2.0 clients: - </li></ul></ul><ul><ul><ul><li>Half-day Telco 2.0 Executive Briefing for client senior leadership team on how to sponsor, direct and scope effective foresight and futures research programmes </li></ul></ul></ul><ul><ul><ul><li>1 day Telco 2.0 Futures Seminar for client key policy makers and managers on planning and managing effective foresight and futures research for business transformation </li></ul></ul></ul><ul><ul><ul><li>3 day Telco 2.0 Futures Workshop for your key client managers and lead planners, strategists and futures researchers on delivering effective and incisive foresight and futures research programmes leading to technology and business transformation </li></ul></ul></ul><ul><ul><ul><li>5 day Telco 2.0 Futures Training Programme - for every one of your clients principle analysts, planners, strategists, architects and futures researchers - covering futures studies paradigms, frameworks, methods, techniques, resources and tools for elegant and effective strategic foresight and futures research - promoting incisive business change </li></ul></ul></ul><ul><li>Communicate the final survey and research data, business models, reports, findings & recommendations as a Telco 2.0 Industry Findings and Report </li></ul><ul><li>Develop and Publish a Telco 2.0 Future Management Planning Pack </li></ul><ul><li>Design & Publish a Telco 2.0 Strategic Enterprise Management Framework </li></ul>
  14. 14. Telco 2.0 – Future Master Plan EA-envision: Strategic Enterprise Management Framework Telco 2.0 Future Master Plan Horizon Scanning, Eltvllle Model Scenario Planning and Analysis Telco 2.0 Future Management Possible, Probable and Alternative Future Scenarios Telco 2.0 Business Strategy Strategic Outcomes, Goals and Objectives Telco 2.0 Enterprise Performance Management CSF’s KPI’s Business Metrics ARTIFACT VIEW
  15. 15. Contact Details <ul><li>Shahid Mahmood Azhar is a global business, technology and architecture leader with over eighteen years of industry experience. As a business / IT advisory consultant and enterprise portfolio manager, he has worked with a wide variety of clients in a broad range of market sectors including Telco, Media, Retail, Government and Financial Services. He has extensive experience in strategy discovery and delivery, business and architecture modelling, risk / problem / opportunity management, solution architectures and strategy-enabling technologies. Shahid has an Engineering degree, with a professional management background - coupled with an MBA. </li></ul><ul><li>Email : [email_address] </li></ul><ul><li>Mobile Phone:   + 44 (0) 7509 153 955 </li></ul><ul><li>Nigel Tebbutt is a versatile TOGAF and PMP certified Futurist, Strategist and Business Architect – Telecommunications Strategic Business Transformation and Technology Change Management. He began his career in Finance, Planning and Strategy before moving into Business and IT Architecture. Due to a broad and diverse career history he performs Future Management leadership roles from a distinctly customer focussed viewpoint – maintaining future-oriented and strategic Stakeholder Management and Benefits Realisation perspectives. Nigel takes a highly practical and pragmatic approach to the targeted application of strategy-enabling technology and delivery of quick wins to early adopters along the way. </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Mobile Phone : +44 (0) 7832 182595 </li></ul>EA-envision: Strategic Enterprise Management Framework EA-envision

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