This document discusses adopting a DevOps culture and mindset. It outlines different types of resistance to change, including passive resistance, derision resistance, and active resistance. It recommends starting the change process with "change agents" who are open to new ideas and providing roles for resistors, like giving responsibility for risk analysis. The overall message is that resistance is natural but there are ways to address it by understanding different perspectives and creating conditions where all stakeholders can contribute.
21. Vision
Stakeholders need to understand the global
vision that will guide our decisions
● ambitious enough
● showing the value for the stakeholders
● connected to reality
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26. Product Owner mission
Imagine that you are a PO at Amazon for a
given functionality
Listen
Propose
Gather all stakeholders (customer and provider)
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27. Product Owner mission
Output is
● a shared definition of your product,
● a shared understanding of the personas,
● a backlog of prioritized features,
● a definition of your interfaces in the value
flow,
● and a definition of your metrics that enable
[show|charge]back
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29. FIRST THEY IGNORE YOU,
THEN THEY LAUGH AT YOU,
THEN THEY FIGHT YOU,
THEN YOU WIN.Mahatma Gandhi
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30. Understand your world
passive resistance
derision resistance
active resistance
change agent
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31. All characters appearing in this work
are fictitious. Any resemblance to real
persons, living or dead, is purely
coincidental.
Of course….
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32. This is Henry
Joe joins your meetings without actively
participating… and accept the decisions without
enforcing them…
He is...
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33. This is Beth
She is looking for each possible loopholes… She
is giving counter examples... She highlights how
the change cannot apply to her work.... She
warns about the risks for the whole
organization…
She is...
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34. This is Bob
He is taking people apart to make fun of what is
being said… He finishes your sentences… He
sends email to the group with dilbert cartoons…
He is outwardly positive...
He is...
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35. This is Johanna
She wants to understand your goal… She is
asking questions about the current situation…
She is proposing her support… She offers
solutions to problems...
She is...
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38. Passive
Pair them with change agent…
Coach a change agent on how to show results...
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39. Derision
Give her/him the responsibility to communicate
about the team progress
Coach personally on the objectives and how
this could be an opportunity for her/him
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40. Active
Give her/him the responsibility for risk analysis
and project retrospectives*
Offer her/him a way to express his discontent
and propose mitigation strategies
*make her/him apply 6 thinking hats retrospective or pick
another one from http://retrospectivewiki.org/index.php?
title=6_Thinking_Hats_Retrospective
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41. Change agent
That’s who you start with…
(S)He could be your Product Owner!
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43. There is always a way
It’s only a matter of state of mind.
Resistance is part of the game and provides the
feedback that we need for the journey.
It’s our role to adapt to these signals.
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