TRP Corp's detailed guide to corporate crisis and incident management team structures and crisis management plan alignment to ensure company-wide preparedness.

1. CRISIS
MANAGEMENT
FRAMEWORK
©TRP CORP

2. CRISIS MANAGEMENT PLANS
Companies must have a mechanism in place to counteract potential risks and
operational threats. When “accidents happen”, a crisis management plan can
minimize incident escalation effects, such as a company’s short and long-term
reputation, adverse financial performance, and overall impingement of company
longevity.
The level of preparedness may mean the difference between crises averted and
complete corporate disaster.
Whether a company is a small regional operation or an extensive international
network of offices and facilities, designing a comprehensive and effective Crisis
Management Plan (CMP) before a crisis occurs is essential to the continued success
of your enterprise.

3. THREE-TIER RESPONSE STRUCTURE
Crisis Management Team (CMT)
Regional Crisis Team (RCT)
Country Emergency
Mgmt Team (EMT)
Country Emergency
Mgmt Team (EMT)
BU/Segment Business
Support Team
Facility Incident and Emerg.
Response Teams (ERT)
Regional Crisis Team (RCT)
Country Emergency
Mgmt Team (EMT)
Country Emergency
Mgmt Team (EMT)
BU/Segment Business
Support Team
TIER I
Facility/Site Level
TIER II
Region/Country Level
TIER III
Corporate Level
Facility Incident and Emerg.
Response Teams (ERT)
Facility Incident and Emerg.
Response Teams (ERT)
Facility Incident and Emerg.
Response Teams (ERT)
Facility Incident and Emerg.
Response Teams (ERT)
Facility Incident and Emerg.
Response Teams (ERT)
Facility Incident and Emerg.
Response Teams (ERT)
Facility Incident and Emerg.
Response Teams (ERT)

4. ORGANIZATIONAL
RESPONSE STRUCTURE
The Crisis Management Plan should establish a strategic framework with checklists and response
criteria that will guide the communications decision-making process to allow for an effective response.
Group Crisis Team
Business Support TeamBusiness Support TeamBusiness Support Team
Site Incident Management TeamSite Incident Management Team
Region Crisis Team Provides support to the Country EMT’s and manage region-
specific impacts and issues.
Comprised of Facility Management Staff and is activated as
necessary to support the on-scene ERT.
Region Crisis Team
Provide support to the Facility IMT’s and manage country-
specific impacts and issues.Country EMTCountry EMT Country EMT
Site Emergency Response TeamSite Emergency Response Team
Includes the On-Scene Commander and is comprised of
trained Responders for Fire, Medical, HazMat, and Rescue.
Manages Corporate level impacts to people, reputation,
share value, corporate assets and interests.
Manage business impacts and facilitate implementation of
BCP when necessary
*Some variations occur to account for local law, custom, need, etc. In the absence of
communications capability, each Team has authority to act consistent with the Response
Priorities and its plans.

5. PLAN ALIGNMENT
▪ Establishing overall and operational
incident objectives based on regulatory
and company requirements
▪ Developing strategies based on situation
and incident objectives
▪ Developing and issuing assignments,
plans, procedures, and protocols.
▪ Establishing specific, measurable tactics
or tasks for various incident
management functional activities, and
directing efforts to accomplish them, in
support of defined strategies.
▪ Documenting results to measure
performance and facilitate corrective
actions.
Every emergency management team at each company level can manage by objectives.
Objectives may include:

6. TEAM STRUCTURES
These checklists should include activation criteria and responses for any situation involving a threat to people or
property, a business interruption that could have a negative financial impact, or an incident that may result in
damage to the company's reputation and/or financial well-being.
6
Regional Manager
HR Advisor
Public Affairs Advisor
Legal Advisor
Security Advisor
Medical Advisor
HSSE Advisor
Country Manager
Country EMT
CM Advisor Aides
*SME *SME
**Head of Business **Head of Business
Crisis Manager
HR Advisor
Public Affairs Advisor
Legal Advisor
Security Advisor
Medical Advisor
HSSE Advisor
Regional Manager
Regional Crisis Team (RCT)
CM Advisor Aides
*SME *SME
* Subject Matter Experts activated as needed
** Business Support Team activated as needed

7. Incident Commander
Liaison Officer
Public Information Officer
Legal Advisor
Security Officer
Medical Officer
HSSE Officer
Operations Section Chief Planning Section Chief Logistics Section Chief Finance Section Chief
On-Scene Incident Commander
On-Scene Safety OfficerStaging Officer
Fire Fighting HazMat Medical Rescue Mutual Aid/Contractors
Incident Management Team (IMT)Emergency Response Team (ERT)
Incident Management Team (IMT) and
Emergency Response Team (ERT) Organization Example

8. REQUEST A DEMONSTRATION
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Disclaimer
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