0
Created and Designed by RippleComm
Structure
of the Skin




              Created and Designed by RippleComm
Created and Designed by RippleComm
The Epidermis
The epidermis, the top most layer of skin, is only 0.1 to 1.5 millimetres thick. It is made up of five layer...
Created and Designed by RippleComm
The Dermis
The dermis, which lies (just beneath the epidermis, is I .5 to 4 millimetres thick-the thickest of the three
la...
Created and Designed by RippleComm
The Dermis (…continued)
The dermis is also home to the sebaceous, or oil, glands, which are attached to hair follicles,
cy...
Common Skin                                                     Skin Surface:
                                            ...
Created and Designed by RippleComm
Acne
• Description of Acne
•   Acne is the scientific term for what we normally call pimples, blackheads,
    whiteheads o...
Dry Skin
• Causes of Dry Skin
•   As we grow older, our skin changes.
•   It begins to lose its capacity to retain moistur...
Created and Designed by RippleComm
Eczema
• Causes of Eczema
•   The condition known as eczema usually occurs in persons with a family
    history of allergi...
Skin Inflammations

• Dealing with Skin Inflammations
• Skin Inflammations are often due to cuts or scrapes that have
  be...
Created and Designed by RippleComm
Itchy Skin
• Causes of Itchy Skin
•   The primary cause of itchy skin is a lack of moisture in the our skin cells.
•   As ...
Psoriasis
• Causes of Psoriasis
•   The condition known as psoriasis typically arises after the skin has been
    cut, scr...
Skin Rashes
• Causes of Skin Rashes
• Bacteria, viruses and fungi are common causes of skin rashes.
• Skin rashes can also...
Created and Designed by RippleComm
Stretch Marks
• Preventing Stretch Marks
•   It's easier to prevent stretch marks than to get rid of them. By using shea
 ...
Sunburn
• Sunburn
•   It's easy to get sunburned!
•   And anyone who has been sunburned can tell you how painful it is.
• ...
Wrinkles
• Causes of Wrinkles
•   As we grow older, our skin changes. It begins to lose its capacity to retain
    moistur...
Dry Chapped Lips
•   Causes of Dry Chapped Lips
•   Chapped lips are, of course, the result of our lips being too dry. Eve...
Perioral Dermatitis
•   Causes of Perioral Dermatitis
•   The exact cause of the condition known as perioral dermatitis is...
Razor Bumps

• Causes of Razor Bumps
•   Razor bumps occur when hair curls back into the skin and causes
    inflammation....
Chapped Hands
• Causes of Chapped Hands
•   Chapped hands are, of course, the result of your skin being too dry.
•   Some ...
Hand Dermatitis
• Causes of Hand dermatitis
•   Hand dermatitis (also known as hand eczema) can result from several
    di...
Split or Torn Cuticles
• Causes of Split or Torn Cuticles
•   The purpose of cuticles is to form a barrier at your nail li...
BUT…
    Above all, please bear the following in mind:

     You are neither a trained physician nor a qualified
   dermat...
Created and Designed by RippleComm
Don't let it stifle your
        sales potential
Here's how to keep eight common phobias from
               holding you b...
Fear is one of the most powerful human
                emotions.

   Its grip is strong and persuasive.

 To be a successf...
Assume you're not in a place where your customers will
   threaten you or your loved ones with bodily harm.
Rather, your f...
1. Fear of meeting a new customer. quot;I'm already
   not working with Customer A. If I engage them,
   I'm really only r...
3. Fear that customers are too busy to talk to you. Tell
   yourself that most people work at least eight hours a
   day a...
5.   Fear that a customer might ask a question to which you don't
     know the answer. First, learn everything possible a...
Customer Index Cards
              This is the most important information. The                            Your primary obj...
6. Fear of losing your composure during an important
   sale. I once heard a speaking coach comfort
   wannabe speakers wi...
7. Fear that something embarrassing will happen
   during a sale. If this really does happen, laugh.
   My parents used to...
8. Fear that if you lose a major sale or client, your
   business or career will collapse. Throughout my
   years in sales...
Fear can be like a grizzly bear that roars so loudly
you cover your eyes and ears - and thereby miss
            prime sel...
Created and Designed by RippleComm
―Learn, Teach, Sell‖
Yourself to More Sales!




        Created and Designed by RippleComm
―Learn, Teach, Sell‖
Every sale you make needs to include the ―Learn,
              Teach, Sell‖ concept.
Today‘s customer...
―Learn, Teach, Sell‖

One of the most effective ways to do this is to use
  each contact to “learn” something about the
cu...
―Learn, Teach, Sell‖

    ―Learning‖ something about the customer is
   absolutely essential if we are going to be in a
  ...
―Learn, Teach, Sell‖
 ―Teaching‖ is the way we can help the customer
become more qualified in their position and, in
     ...
―Learn, Teach, Sell‖
              “Selling” is the final step.
 Naturally, we want to sell our products at every
        ...
―Learn, Teach, Sell‖

  In the end, we have been successful if we have
earned the right, privilege, honour, and respect
  ...
Created and Designed by RippleComm
Your Recipe For Creating PMCE's
PMCE - Positive Memorable Customer Experience
Ingredients
•   1 Heaping Cup of smiles
•   ...
Created and Designed by RippleComm
Why is etiquette and image so
important in today's business world?
              Created and Designed by RippleComm
Why is etiquette and image so important in
             today's business world?
• Image is more prevalent today then it ev...
What are the biggest errors business people
 make when it comes to etiquette and image?
• The biggest error is to think th...
How has the globalization of business affected the
  importance of business etiquette and image?

• Advanced technology is...
What are some examples of cross-cultural
differences that can affect business relationships?
• We might share some values ...
How can you tell whether you need to improve
         your manners or image?
• Observe those around your work environment,...
How can you tell whether you need to improve
         your manners or image?
• Observe those around your work environment,...
Did You Know…?
• Did you know that a person‘s body language including tone of voice,
  communicates about 80% of the inten...
Solutions
• Create a strong visual presence.
• Wear colours that will ensure you look your best for business and pleasure....
Created and Designed by RippleComm
Clarins, a French family-run business,
                       began international activity in the early
                  ...
Clarins Fact File
1966
Originally reserved for use in Clarins Instituts de Beauté, women have been able
to use these excep...
Clarins Fact File

1991
Clarins was the first laboratory to incorporate an anti-pollution complex
into a day cream. Today,...
Clarins Fact File
1996
Body Lift focused its action on fat cell receptors and was the first body product
to benefit from t...
Clarins Fact File
2000
Created in 2000, the Multi-Matte Skin Care collection contains the
Chronomattm System, exclusive to...
Clarins Fact File
2003
To compensate for the slowing down of skin functions linked to hormonal
changes, Clarins Laboratori...
Cleansing Milk with Alpine Herbs
• Dry/Normal Skin
• 200ml
• cleansing treatment that gently quot;wakes upquot; skin
  rad...
Cleansing Milk with Gentian
• Combination/Oily Skin
• 200ml
• A cleansing treatment that gently quot;wakes
  upquot; skin ...
Gentle Foaming Cleanser
• All Skins
• 125ml
• Formulated with key natural ingredients, this soft, light
  foaming cleanser...
Gentle Foaming Cleanser
• Dry/Sensitive Skin
• 200ml
• For an ultra-fresh, quot;soap-and-waterquot; clean.
  The rich, lig...
Toning Lotion (Alcohol-free)
• Dry/Normal Skin
• 200ml
• Gently completes the cleansing process.
  Alcohol-free plant base...
Toning Lotion (Alcohol-free)
• Combination/Oily Skin
• 200ml
• Gently completes the cleansing
  process.
  Alcohol-free pl...
Extra Comfort Cleansing
Cream
• Dry/Sensitized Skin
• 200ml
• with plant extracts.
  Very gentle cleansing cream with a
  ...
Extra Comfort Toning Lotion
• Dry/Sensitized Skin
• 200ml
• Alcohol-free, with plant extracts.
  Designed for very dry ski...
One-Step Facial Cleanser
• Dry/Sensitized Skin
• 200ml
• Cleanses and tones in one easy step.
  Cleansing is the first ste...
One-Step Gentle Exfoliating
Cleanser with Orange Extract
•   All Skins
•   125ml
•   The ―4 in 1‖ cleanser for fresh, clea...
Gentle Exfoliating Refiner for Face
• All Skins
• 50ml
• Promotes smooth, firm complexion.
  A rich cream texture with ult...
Gentle Facial Peeling
• Sensitive Skin
• 40ml
• For a soft, radiant more youthful-looking
  complexion.
  Gentle, absorben...
Face Treatment Oil
“Blue Orchid”
• Dehydrated Skin
• 50ml
• Helps prevent night-time moisture
  loss.
• Face treatment oil...
Face Treatment Oil “Lotus”
• Combination/Oily Skin
• 50ml
• Helps rebalance skin prone to oiliness
  during the night.
  F...
Face Treatment Oil “Satal”
• Dry Skin
• 50ml
• Enhances radiance while leaving
  skin smooth and satin soft.
  Face treatm...
Gentle Eye Make-up
Remover Lotion
•   Sensitive Eyes or Contact Lenses
•   125ml
•   For light, everyday eye make-up.
•   ...
Eye Contour Gel
• Sensitive Eyes or Contact Lenses
• 20ml
• A daily treatment to minimize
  puffiness and dark circles.
  ...
Eye Contour Balm
• All Skins (also available for Dry Skin)
• 20ml
• Maintain youthful eye expressions,
  longer.
  This li...
Instant Eye Makeup Remover
• Sensitive Eyes or Contact Lenses
• 20ml
• For heavy or waterproof eye make-up.
• This extreme...
Hydra-Care Tinted Moisturizer
• All Skins
• 50ml – Blonde, Dore or Camel Shades
• Sheer colour for a luminous complexion.
...
Moisture Replenishing Lip Balm
• All Skins
• 15ml
• Lips are fragile and can become dehydrated and
  uncomfortable. Concen...
Hydration-Plus Moisture Lotion SPF15
• All Skins
• 50ml
• Ideal protection plus hydration.
  The ideal moisturizer, essent...
Moisture Quenching Hydra-Care Lotion
• All Skins
• 50ml
• This non-oily, fluid lotion continuously controls skin‘s moistur...
Thirst Quenching Hydra-Care Serum
• Extremely Dehydrated Skin
• 30ml
• Beauty Benefits:
• Hydration, comfort, vitality. In...
Thirst Quenching Hydra-Care Mask
• Normal/Dry Skin
• 50ml
• Ideal hydration to quench skin‟s thirst.
  Thoroughly rehydrat...
Purifying Cleansing Gel
• Oily Skin
• 125ml
• Cleansing for Oily Skin. Specifically formulated for
  oily skin, this foami...
Hydra-Matte Day Lotion
• Oily/Shiny Skin
• 50ml
• For a clearer, matte appearance.
  The perfect moisturiser for combinati...
Multi-Active Day Cream
• All Skins
• 50ml
• A time-released daily moisturizer that fights the first
  signs of aging.
• A ...
Multi-Active Day Cream Dry Skin
• Dehydrated Skin
• 50ml
• A time-released daily moisturizer that fights
  the first signs...
Multi-Active Night Cream
• All Skins
• 50ml
• A refreshed, radiant-looking complexion upon
  waking, even when the nights ...
Multi-Active Night Fluide
• All Skins
• 50ml
• A refreshed, radiant-looking complexion upon
  waking, even when the nights...
Extra-Firming Day Cream
• All Skins (also available for Dry Skin)
• 50ml
• Anti-wrinkle care for demanding skin.
  The fir...
Extra-Firming Night Cream
• All Skins and Very Dry Skin
• 50ml
• Complete night time treatment for demanding, mature
  ski...
Extra-Firming Day Lotion SPF15
• Mature Skin
• 20ml
• Instant Lift, for Puffiness and Dark Circles
  The essential beauty ...
Extra-Firming Neck Cream
• Mature/All Skin
• 50ml
• Smoothes and firms to help erase signs of
  aging.
  This fine-texture...
Age-Control Extra-Firming Serum
• Mature Skin
• 2 x 15ml
• Dual phase concentrated serum that helps restore
  skin‘s youth...
Extra-Firming Day Lotion SPF15
• Mature Skin
• 50ml
• High performance age control moisture care for the
  needs of mature...
Advanced Extra-Firming Eye Contour Cream
• Sensitive Eyes/Contact Lenses
• 20ml
• A brighter outlook for more youthful eye...
Beauty Flash Balm
• All Skins
• 50ml
• The secret of instant radiance.
  Beauty Flash Balm is ideal for a quick quot;pick-...
Super Restorative Day Cream
•   All/Mature/Hormonally-challenged Skin
•   50ml
•   Replenishes, Lifts, Illuminates
•   Rep...
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Conference Training Presentation
Upcoming SlideShare
Loading in...5
×

Conference Training Presentation

5,444

Published on

Training presentation for a company who has employed the parallel import strategy of importing their cosmetivs. Since they do not have the resources of the local agents, I have been commissioned to accummulate all information pertaining to their stocked products and supply a fully comprehensive training presentation.

0 Comments
5 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
5,444
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
216
Comments
0
Likes
5
Embeds 0
No embeds

No notes for slide

Transcript of "Conference Training Presentation"

  1. 1. Created and Designed by RippleComm
  2. 2. Structure of the Skin Created and Designed by RippleComm
  3. 3. Created and Designed by RippleComm
  4. 4. The Epidermis The epidermis, the top most layer of skin, is only 0.1 to 1.5 millimetres thick. It is made up of five layers: the basal cell layer, the squamous cell layer, the stratum granulosum, the stratum lucidum, and the stra-tum corneum. Working together, these layers continually rebuild the surface of the skin from within, maintaining the skin‘s strength and helping thwart wear and tear. The process begins in the basal cell layer, the innermost layer of the epidermis. This layer houses small round cells called basal cells. These cells constantly divide, with the new cells constantly pushing older ones on a migration toward the surface of the skin. The basal cell layer is also called the stratum germinativum because it is con-stantly producing, or germinating, new cells. The basal cell layer also contains melanocytes, specialized cells that produce a pigment called melanin. Melanin protects the skin against sun damage, and its rate of production determines skin color—the more melanin produced in the skin, the darker the skin appears. Exposure to the sun causes the melanocytes to increase melanin production in an effort to shield the skin from damaging ultraviolet rays; the resulting effect is a suntan. Freckles, birthmarks, and age spots are also caused by patches of melanin within the skin. Above the basal cell layer is the squamous cell layer, also called the stratum spinosum or ―spiny layer‖ because the cells are held to-gether with spiny projections. Here lie the basal cells that have been pushed upward; these maturing cells are now called squamous cells, or keratinocytes. They have begun to produce keratin, a tough, pro­tective protein that makes up a large part of the structure of the skin, hair, and nails. (Horses‘ hooves, fish scales, and animal horns are also made of keratin.) The squamous cell layer is the thickest layer of the epidermis. This is the layer of the skin that helps to move certain substances in and out of the body; it‘s also where blisters form when the skin is chafed. The squamous cell layer also contains cells called Langerhans cells, If the skin becomes damaged, these cells latch onto invading antigens, substances that are foreign to the body, and alert the im-mune system to their presence. The keratinocytes from the squamous layer are then pushed up through two thin epidermal layers called the stratum granulosum and the stratum lucidum. As the cells migrate, they enlarge, flatten, and bond together, then eventually become dehydrated and die. The process fuses the cells into layers of tough. durable material, which continue to rise toward the skin‘s surface. As the layers near the surface, they become part of the stratum corneum, the outermost, visible layer of the epidermis. The stratum corneum (or ―horny layer,‖ because its cells are toughened like an ani­mal‘s horn) is made up of 10 to 30 thin layers of these dead cells. Ex-ternal pressure or friction can cause thickened areas in the stratum corneum known as corns or calluses. As the outermost cells give way to wear and tear, they are re-placed from within by new layers of strong, long- wearing cells. In the average adult, it takes nearly a month for the stratum corneum to be completely replaced. The replacement process generally slows with age, though in some people it becomes abnormally accelerated, causing a flaky, scaly skin condition known as psoriasis. Created and Designed by RippleComm
  5. 5. Created and Designed by RippleComm
  6. 6. The Dermis The dermis, which lies (just beneath the epidermis, is I .5 to 4 millimetres thick-the thickest of the three layers of the skin. It‘s also home to most of the skin‘s structures, including sweat and oil glands (which secrete substances through openings in the skin called pores, or comedos), hair follicles, nerve endings, and blood and lymph ves-sels. But the main components of the dermis are collagen and elastin. Collagen is a tough, insoluble protein found throughout the body in the connective tissues that hold muscles and organs in place. In the skin, collagen supports the epidermis, lending it its durability. Elastin, a similar protein, keeps the skin flexible. This is the substance that allows the skin to spring back into place when stretched: the scientific reason a funny face won‘t stay that way, no matter what your mother told you. The properties of collagen and elastin fade with age, giving rise to wrinkles and sagging skin. In addition to collagen and elastin, you‘ll find water in the der­mis. In fact, much of the body‘s water supply is stored there. When the amount of stored water is increased—for example, when you‘re re­taining water—the skin becomes tight and stretched as it expands to accommodate the surplus. The dermis also contains scavenger cells from the immune system. In the event that a foreign organism makes it past the epidermis, these cells will engulf and destroy it. Several structures can be found in the dermis. Sweat glands, numbering about 3 million in the average person, are the most numer-ous and are classified according to two types: the apocrine glands and the eccrine glands. Apocrine glands are specialized sweat glands that can be found only in the armpits and pubic region. In animals, it is the apocrine glands that secrete the scents used to attract a mate; however, no one is sure of their function in humans. What we do know is that these glands secrete a milky sweat that encourages the growth of bacteria responsible for body odor. These glands are activated at puberty when stimulated by hormones. The eccrine glands are the true sweat glands. Found over the entire body, these glands regulate body temperature by bringing water via the pores to the surface of the skin, where it evaporates and releases heat. These glands respond to heat, exercise, and fever, and some eccrine glands, such as those on the palms, respond to emo­tional stress, as well. It‘s these glands that give you clammy hands when you‘re nervous. Unlike apocrine glands, eccrine glands function from child-hood, though they do increase their activity at puberty. Though these glands can produce up to two litres of sweat an hour when they‘re working at their full potential, they‘re not usually to blame for body odour. These glands secrete mostly water, which doesn‘t encourage the growth of odour-producing bacteria. (continued…) Created and Designed by RippleComm
  7. 7. Created and Designed by RippleComm
  8. 8. The Dermis (…continued) The dermis is also home to the sebaceous, or oil, glands, which are attached to hair follicles, cylindrical structures that house the roots of the hair. Sebaceous glands can be found everywhere on the body except for the palms of the hands and the soles of the feet. Usually called into action by hormones during puberty, these glands secrete oil that helps keep the skin smooth and supple. The oil also helps keep skin waterproof and protects against an overgrowth of bacteria and fungi on the skin. At times, these glands overproduce and cause acne, a condition in which pores become clogged and inflamed. Nerve endings can also be found in the dermis. Of course, these structures are responsible for the sense of touch, relaying information to the brain for interpretation. They also signal temperature to the brain and, if necessary, trigger shivering, an involuntary contraction and relaxation of muscles. This muscle activity generates body heat. Finally, blood and lymph vessels are found in the dermis. The blood vessels bring nutrients and oxygen to the skin and remove cell waste and cell products. The blood vessels also carry the vitamin D produced in the skin back to the rest of the body. Enlarged vessels that can be seen through the skin are known as spider veins or vari-cose veins. Broken blood vessels appear as bruises. The lymph vessels bathe the tissues of the skin with lymph, a milky substance that contains infection- fighting immune system cells. The cells work to destroy any infection or invading organisms as the lymph gradually circulates back through the body‘s tissues to the lymph nodes. The Hypodermis The subcutaneous tissue (hypodermis) is the deepest layer of the skin. It is missing on parts of the body where the skin is especially thin-the eyelids, nipples, genitals, and shins. Subcutaneous tissue acts both as an insu-lator, conserving body heat, and as a shock absorber, protecting in-ternal organs from injury. It also stores fat as an energy reserve in the event extra calories are needed to power the body. The blood vessels, nerves, lymph vessels, and hair follicles also cross through this layer. Created and Designed by RippleComm
  9. 9. Common Skin Skin Surface: Dermatitis Problems Areas Dry skin Flaky skin Oily skin Discoloration Subaceous Gland: Age spots Blocked Gland Dull skin Cysts Blackheads Capillaries & Whiteheads Veins: Acne Surface veins Pimples Broken Excessive oil secretion capillaries Sweat Gland: Blocked Gland Hair Follicle: Cysts Ingrown hairs Acne Deep-seated Pimples Inflammation Septic pores Sebum-related blockages Created and Designed by RippleComm
  10. 10. Created and Designed by RippleComm
  11. 11. Acne • Description of Acne • Acne is the scientific term for what we normally call pimples, blackheads, whiteheads or nodules that form on the face, chest, upper back or shoulders. • Acne sufferers experience persistent, recurring reddish blemishes on the face, chest, shoulders, neck, upper back or buttocks. • When these blemishes are spots that have a dark, open centre, they are called blackheads. • Whiteheads are spots that bulge under the skin and have no opening. • Pimples, on the other hand, are whiteheads that rupture. • The boil-like lumps are called nodules. • Despite the common myth, poor hygiene or poor diet does not cause Acne. • It is believed to be the result of an overproduction of sebum, a waxy substance that lubricates the skin. • The sebum may plug a hair follicle, bacteria grows inside the blocked follicle resulting in an inflammation. • This can result in a pimple, or in rare cases, a boil or a cyst. • Acne is an outbreak of many pimples, blackheads, etc. Created and Designed by RippleComm
  12. 12. Dry Skin • Causes of Dry Skin • As we grow older, our skin changes. • It begins to lose its capacity to retain moisture. • This loss of moisture retention capacity is intensified by climatic conditions - sun, wind, and low humidity. • As a consequence, our skin becomes drier, more wrinkled, and spots and growths may appear. • Aside from being somewhat unsightly, dry skin can be itchy and, if the skin becomes extremely dry, can become painful. • Remedies for Dry Skin • The remedy is to treat the skin with substances that enhance its moisture- retention capabilities. • In early adulthood, our skin cells begin to become more porous and less elastic. • When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  13. 13. Created and Designed by RippleComm
  14. 14. Eczema • Causes of Eczema • The condition known as eczema usually occurs in persons with a family history of allergies. • When people with eczema are exposed to a trigger factor, inflammation- producing cells travel to the skin and release chemicals that make the skin dry and flaky and may cause itching and redness. • Common trigger factors are allergens, environment changes, infections, and psychological stress. • Eczema Treatment • Since eczema dries out the skin, the most direct way to treat eczema is to help the skin regain its moisture retention capacity. • Just moisturizing your skin isn't enough. • When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. • If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  15. 15. Skin Inflammations • Dealing with Skin Inflammations • Skin Inflammations are often due to cuts or scrapes that have become infected. • Although inflammations often heal by themselves, in order to eliminate the irritation as quickly as possible and to avoid unsightly effects, it's a good idea to treat the inflammation. • Treatment for Skin Inflammations • The best treatment for inflammations is to fight the infection while at the same time healing the damage that has already been done to the skin. • There are products that contain highly effective healing agents that can both fight infections and restore the skin that has been cut or otherwise damaged to a healthy state. Created and Designed by RippleComm
  16. 16. Created and Designed by RippleComm
  17. 17. Itchy Skin • Causes of Itchy Skin • The primary cause of itchy skin is a lack of moisture in the our skin cells. • As skin cells lose their moisture, the cells contract and causing the itchy sensation. • If the skin becomes very dry, the itchy parts may actually become painful. • Remedies for Itchy Skin • The remedy is to treat the skin with substances that enhance its moisture- retention capabilities. • In early adulthood, our skin cells begin to become more porous and less elastic. • When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. • If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  18. 18. Psoriasis • Causes of Psoriasis • The condition known as psoriasis typically arises after the skin has been cut, scratched, or severely sunburned. • The skin becomes inflamed, producing red, thickened areas with silvery scales, most often on the scalp, elbows, knees, or lower back. • Because of the inflammation, the skin sheds rapidly - every three to four days. • Psoriasis Treatment - cure psoriasis the natural way • Since Psoriasis is most likely to strike people whose skin cells have lost their capacity to retain adequate moisture, the most direct way to treat psoriasis is to help the skin regain its moisture retention capacity. • Just moisturizing your skin isn't enough. When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. • If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  19. 19. Skin Rashes • Causes of Skin Rashes • Bacteria, viruses and fungi are common causes of skin rashes. • Skin rashes can also be caused by insect bites, plants like poison ivy, certain foods, abrasion, heat or sun exposure, chemical pollutants, medications, cosmetics, or an overly dry environment. • Skin Rash Treatment • Since skin rashes dry out the skin, the most direct way to treat a skin rash is to help the skin regain its moisture retention capacity. • Just moisturizing your skin isn't enough. • When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. • If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  20. 20. Created and Designed by RippleComm
  21. 21. Stretch Marks • Preventing Stretch Marks • It's easier to prevent stretch marks than to get rid of them. By using shea butter to make the skin on your stomach and breasts highly elastic before your skin begins to stretch, it is possible to avoid stretch marks altogether. • Getting Rid of Stretch Marks • To get rid of stretch marks, you need to enhance your skin's elasticity and provide it with a restorative to repair damage already done. Stretch marks appear when your skin is stretched beyond its capacity. As your pregnancy progresses, the skin on your stomach and breasts is stretched. If the stretching happens rapidly and your skin isn't sufficiently elastic, purplish- red lines - stretch marks - will appear. • At this point, you need to do two things: – Prevent the stretch marks from growing by making the skin around the stretch marks more elastic, – Make the stretch marks fade and soften by restoring the damaged cells to a healthy state. Created and Designed by RippleComm
  22. 22. Sunburn • Sunburn • It's easy to get sunburned! • And anyone who has been sunburned can tell you how painful it is. • Sunburn results when the amount of exposure to the sun or other ultraviolet (UV) light source (tanning beds, for example) exceeds the ability of the body's protective pigment, melanin, to protect the skin. • The long-term consequences of repeated overexposure to the sun are significant. • Once blistering occurs, sunburn actually doubles the likelihood of developing skin cancer. • In addition, chronic sun exposure causes premature wrinkling and aging of the skin. Age spots (lentigo) are also a result of sun exposure. • Treatment for Sunburn • There are many products on the market that would adequately address the moisture loss and pain aspects associated with sunburn, but there are no products that treat the irreversible (and sometimes fatal) after-effects • Prevention is better than cure. • Rather recommend a reputable, branded product with a relevant SPF factor, which is correct for the customer‘s skin type. Created and Designed by RippleComm
  23. 23. Wrinkles • Causes of Wrinkles • As we grow older, our skin changes. It begins to lose its capacity to retain moisture. As a consequence, our skin becomes drier; wrinkles and sometimes spots and growths appear. For beautiful younger-looking skin, the most important thing to do is keep your skin moist. • Reducing Wrinkles • There are no proven ―age reversal‘ products. • There are many products on the market that specifically treat and target problem areas associated with the ageing process. • For example, loose skin, wrinkles, creases, lines, etc • We start ageing at 30. • We stop regenerating new cells at 50, at a pace required to maintain the skin‘s ability to retain elasticity. • The best advice (and huge opportunity) is to encourage young ladies (post pubescent), that moisturising is an integral investment. Created and Designed by RippleComm
  24. 24. Dry Chapped Lips • Causes of Dry Chapped Lips • Chapped lips are, of course, the result of our lips being too dry. Everyone experiences dry chapped lips at one time or another, but some of us have a severe and chronic problem. The explanation for severe and chronic dry lips is that our skin has lost its moisture retention capacity. As a consequence, our lips become easily chapped. The chapping further reduces the moisture retention capacity and this vicious circle results in the problem becoming chronic and increasingly severe. • Treatment for Severe, Chronic, Dry Chapped Lips • The remedy is to treat the lips with a substance that enhances their moisture- retention capabilities. In early adulthood, all of our skin cells - including those in our lips - begin to become more porous and less elastic. Our lips become dry and chapped with increasing frequency. If a substance that both moisturizes the skin and restores the skin cells' elasticity is applied to the lips, then not only are the cells hydrated, but they gradually regain their elasticity so that they are better able to keep moisture from escaping. • (Note that when a petroleum-based lip balm is applied to the lips, it hydrates the cells, but the cells quickly lose the moisture unless the petroleum-based lip balm is frequently re-applied. Petroleum-based lip balm doesn't do anything at all to improve the lips ability to retain moisture, and since petroleum jelly keeps the skin from breathing, Petroleum-based lip balm can - if used frequently - actually turn the annoyance of occasional dry chapped lips into a chronic and severe problem.) Created and Designed by RippleComm
  25. 25. Perioral Dermatitis • Causes of Perioral Dermatitis • The exact cause of the condition known as perioral dermatitis is not known, but it mostly affects women between the ages of 20 and 50. • In addition to redness, there are usually small red bumps and mild peeling. Sometimes there is mild itching and/or burning. • The areas most affected are within the borders of the lines from the nose to the sides of the lips, and the chin. Occasionally, the areas around the nose, eyes, and cheeks can be affected. • Perioral Dermatitis Treatment • Since perioral dermatitis makes the skin very dry, any treatment of perioral dermatitis needs to help the skin regain its moisture retention capacity. • Just moisturizing your skin isn't enough. • When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. • If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  26. 26. Razor Bumps • Causes of Razor Bumps • Razor bumps occur when hair curls back into the skin and causes inflammation. This condition is referred to as razor bumps because it most commonly occurs as a result of shaving. • Hair that has just been shaved is short and hence rigid; it also has a sharp tip. • Thus it can curl around and force its way back into your skin. • Razor Bumps Treatment • There are wonderful agents on the market for treating hair, so that its moisture retention capacity is enhanced. • Hair treated with these active ingredients becomes softer and more pliable and consequently even curly hair is much less likely to force its way back into the skin. • Products specifically created for ingrown hair and inflammation, not only contains a high moisturizing fraction, but also contains an extraordinarily high healing fraction and so treats the inflammations that the in-grown hair causes Created and Designed by RippleComm
  27. 27. Chapped Hands • Causes of Chapped Hands • Chapped hands are, of course, the result of your skin being too dry. • Some people are more prone to dry hands than others, but almost everyone experiences chapped hands at some point in their lives. • The root of the chapped hands problem is that your skin does not have adequate moisture retention capacity. • As a consequence, your hands become rough and chapped. • The chapping further reduces the moisture retention capacity and this vicious circle results in the problem persisting. • Chapped Hand Care • The remedy is to treat the skin with substances that enhance its moisture- retention capabilities. • In early adulthood, our skin cells begin to become more porous and less elastic. When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. • If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  28. 28. Hand Dermatitis • Causes of Hand dermatitis • Hand dermatitis (also known as hand eczema) can result from several different causes, including constitutional factors, contact with irritants and allergy. • Some people are more prone to hand dermatitis than others. • They often have a personal or family history of atopic dermatitis, asthma or hay fever. • Some have psoriasis, a common skin complaint best known for causing red scaly patches on elbows, knees and scalp. • Hand dermatitis Treatment • Since hand dermatitis dries out the skin, the most direct way to treat it is to help the skin regain its moisture retention capacity. • Just moisturizing your skin isn't enough. • When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. If substances that work synergistically together to restore the skin cells' elasticity are applied to the skin, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Created and Designed by RippleComm
  29. 29. Split or Torn Cuticles • Causes of Split or Torn Cuticles • The purpose of cuticles is to form a barrier at your nail line to keep infections out. When your hands become dry, your cuticles are often the first indicator. Because cuticles need to be elastic in order to form a tight seal with your nails, as soon as they become dry, they become hard and soon after that the cuticles begin to split or tear. The root of the split or torn cuticles problem is that your skin does not have adequate moisture retention capacity. • Caring for Split or Torn Cuticles • The remedy is to treat the skin with substances that enhance its moisture- retention capabilities. Using a simple moisturizer has some beneficial effect, but not enough. When a moisturizer is applied, it hydrates the cells, but the cells quickly lose the moisture. If substances that work synergistically together to restore the cuticles cells' elasticity are applied to the hands, then as the healing progresses, the cells continue to admit moisture as before, but after the healing are better able to keep it from escaping. Thus the cells regain their elasticity and the cuticles no longer split or tear. Created and Designed by RippleComm
  30. 30. BUT… Above all, please bear the following in mind: You are neither a trained physician nor a qualified dermatologist. Please do not make assumptions for, or promises, to customers if you have no idea what the problem is (especially if the condition looks serious). This could lead to serious allegations and customers may go as far as hold the brand liable. Leave malpractice to the guys who earn the big bucks… After all… you refund your mistakes… They bury theirs! Created and Designed by RippleComm
  31. 31. Created and Designed by RippleComm
  32. 32. Don't let it stifle your sales potential Here's how to keep eight common phobias from holding you back Created and Designed by RippleComm
  33. 33. Fear is one of the most powerful human emotions. Its grip is strong and persuasive. To be a successful sales pro, learn to identify and tame your fears, instead of letting your fears control you. Created and Designed by RippleComm
  34. 34. Assume you're not in a place where your customers will threaten you or your loved ones with bodily harm. Rather, your fears are probably over what will happen if you engage a new client, propose a high-cost solution, and have to respond to their objections. The best way to combat these fears is to talk to yourself, either out loud or silently, and re-program your thinking. Before making a sale, the first person you've got to sell is yourself. Convince yourself that your offering has value, that you have the right to call on quality prospective customers, and that these same customers would be well-advised to speak with you because of how much benefit your offering could provide their operation. Created and Designed by RippleComm
  35. 35. 1. Fear of meeting a new customer. quot;I'm already not working with Customer A. If I engage them, I'm really only risking a 'yes.'quot; Seen in this light, you really aren't risking anything, so start selling them today. 2. Fear that a high-level customer won't respond to you. Remember, no matter how high up the chain you're engaging, the customer is human, too. She puts her pants on one leg at a time, just like you. Created and Designed by RippleComm
  36. 36. 3. Fear that customers are too busy to talk to you. Tell yourself that most people work at least eight hours a day and are responsible for finding ways to increase revenues or decrease expenses or liability. Therefore, they're paid to speak to people like you who can help them achieve these goals. 4. Fear that a customer will be unkind to you. Experienced salespeople know that the more influential the person, the nicer they are in general. They‟ve been there… Created and Designed by RippleComm
  37. 37. 5. Fear that a customer might ask a question to which you don't know the answer. First, learn everything possible about your offering and your customer's situation to diminish the likelihood of this and to build your confidence. Then, if a customer stumps you, say, quot;You know, I have read X number of books and Y magazines and spoken to Z experts on these topics, but I'm not completely sure about your question. I want to be sure you get the best answer for your situation. May I get back to you?quot; We are supplying you with customer cards, index tabs and Perspex boxes. Please use these to capture all required information. The cards also indicate a follow-up date, so that you can contact the customer, as a proactive initiative. Created and Designed by RippleComm
  38. 38. Customer Index Cards This is the most important information. The Your primary objective is to ‘up-sell’ the customer should be filed alphabetically, either customer to a brand that is ‘premium’, but to by first or last name (whichever you are most date has been unattainable. This information comfortable with). This is the first point of could also give you insight as to the departure on building a ‘first name’ relationship! customer's budgetary position Not every customer is a Dis- Chem Club Preferred Cosmetic member. We Brand. The product they need this currently use (and will in information the immediate future), (updated), in may not be what they order to continue aspire to use... Find out! to grow the database (& business) One of the most cost-effective VERY IMPORTANT! ways to Many reasons, a) makes communicate the customer feel promotions, is via important (you care), sms & e-mail. makes you look better Always see if you (competence) & NB! can get their NB! NB!... Generates mobile number sales and builds and e-mail relationships! address. Keep your date of purchase up to date. This VERY IMPORTANT. In order for you to assist your customer, will allow you the opportunity to analyse know what they have tried, used and repurchased (or not) – ‘buying patterns’ and practice ‘predictive make notes on the reverse of the card if necessary, regarding purchasing’ forecasts. reasons, etc. Created and Designed by RippleComm
  39. 39. 6. Fear of losing your composure during an important sale. I once heard a speaking coach comfort wannabe speakers with the line quot;The good news is it's physically impossible to pass out, throw up, and cry all at the same time.quot; This applies to salespeople too. Be prepared to meet your customers so you can be mentally present when you're in front of your customer. Then you can deal with any challenges or surprises if they happen. Created and Designed by RippleComm
  40. 40. 7. Fear that something embarrassing will happen during a sale. If this really does happen, laugh. My parents used to tell me, quot;When things go wrong, you can laugh or cry. Why not laugh?quot; You may have to force your laughter to get started because it's so awful or embarrassing, but laughter eases almost any situation. Created and Designed by RippleComm
  41. 41. 8. Fear that if you lose a major sale or client, your business or career will collapse. Throughout my years in sales, I have lost several big clients and deals. Recalling the losses, and subsequent wins, strengthens me. I remind myself that the worst has happened before and I'm still standing - in fact, I'm thriving. If the worst happens again, I know I can survive it again - and emerge even stronger than I was before. Created and Designed by RippleComm
  42. 42. Fear can be like a grizzly bear that roars so loudly you cover your eyes and ears - and thereby miss prime selling opportunities. Don't let it happen! Remember that your customers have fears, too. It‘s your job to make them feel at ease! In the meantime, happy selling! Created and Designed by RippleComm
  43. 43. Created and Designed by RippleComm
  44. 44. ―Learn, Teach, Sell‖ Yourself to More Sales! Created and Designed by RippleComm
  45. 45. ―Learn, Teach, Sell‖ Every sale you make needs to include the ―Learn, Teach, Sell‖ concept. Today‘s customer has many options available to them. Rarely are we in a position to sell to a customer something that is so unique and compelling that they have no other choice but to buy from us. To help create a competitive edge in the marketplace, we must find ways to distinguish our selling process from our rival‘s. Created and Designed by RippleComm
  46. 46. ―Learn, Teach, Sell‖ One of the most effective ways to do this is to use each contact to “learn” something about the customer and to “teach” them something about the business. When we take the time to both ―learn‖ from and ―teach‖ the customer something, then we have earned the right to “sell” them. This is a consultative selling approach. Created and Designed by RippleComm
  47. 47. ―Learn, Teach, Sell‖ ―Learning‖ something about the customer is absolutely essential if we are going to be in a position to help identify their true needs. Therefore, the questions you ask must allow you to gain information that can be used either in the current sale or at a later time with the customer. An example might be finding out from a customer (subtly) what their financial limits are. Created and Designed by RippleComm
  48. 48. ―Learn, Teach, Sell‖ ―Teaching‖ is the way we can help the customer become more qualified in their position and, in turn, make better decisions. Teaching them something should not be centred on the products or services we offer, but on the industry and business practices. The key is to provide them with practical information. By doing so, you will demonstrate that you are interested in helping them be more successful, rather than just selling them something. Created and Designed by RippleComm
  49. 49. ―Learn, Teach, Sell‖ “Selling” is the final step. Naturally, we want to sell our products at every contact. However, reality reminds us that many times there are objections and other issues that must be overcome before the customer will buy from us. Still, it is essential for us to do on every sale, whether it is simply selling our integrity, our listening skills, or our personal style. Created and Designed by RippleComm
  50. 50. ―Learn, Teach, Sell‖ In the end, we have been successful if we have earned the right, privilege, honour, and respect to serve the customer again. This is best achieved when we‘ve taken the time to learn from them and teach them information of benefit. Created and Designed by RippleComm
  51. 51. Created and Designed by RippleComm
  52. 52. Your Recipe For Creating PMCE's PMCE - Positive Memorable Customer Experience Ingredients • 1 Heaping Cup of smiles • 1 Pleasant Greeting • 2 Generous Tablespoons of quot;How may I help you.quot; • 3 Cups of Prepared Questions • 2 Firmly Packed Cups of Listening • 1 Large Package of Warm Empathy • 1/2 Dozen Options • 1 Pleasant Closing Method • Set aside 2 tablespoons of smiles for garnishing. • Take the remaining cup of smiles and blend them with your pleasant greeting. • Next, gently pour in the quot;How may I help you's.quot; • Then, fold in your prepared questions along with the listening. • Delicately combine the warm empathy along with the 1/2 dozen options. • Mix well. • Top off with a pleasant closing and evenly sprinkle remaining smiles. Serving Suggestion • Serve to your customers and repeat. Created and Designed by RippleComm
  53. 53. Created and Designed by RippleComm
  54. 54. Why is etiquette and image so important in today's business world? Created and Designed by RippleComm
  55. 55. Why is etiquette and image so important in today's business world? • Image is more prevalent today then it ever was because we have all become image analyst! • Whether we like it or not, we judge people on our first impression and they judge us. • It is often done unconsciously; a favourable impression can be created by what we wear and how we act. • Perhaps a missed handshake will cause you to feel uncomfortable for the rest of a meeting and your counterpart might feel you are not as confident as they expected you to be. • It is important to get to the business at hand and not worry about details such as being dressed appropriately or knowing when to start talking business during a luncheon or dinner. • Our manners and dress speak volumes about us. • After intensive research of customers across the country, it is ascertained that everyone agreed on one thing: people who dress better and have poise project credibility, people believe them more and yes, they attract clients! Created and Designed by RippleComm
  56. 56. What are the biggest errors business people make when it comes to etiquette and image? • The biggest error is to think that image and etiquette are not important skills in business and believe that having a degree will suffice to get them moving up the ladder. • Image is not how we see ourselves but how others perceive us. • What is your image? • Whether you like it or not, we all have one, whether it is a good one or a bad one. • A few common errors in: • Dress & Decorum for women: Wearing sandals with a suit. • Dress & Decorum for men: Wearing a button-down collar shirt with a suit. • Etiquette: Not knowing what to do when you forget a name. • International Business Etiquette: To disregard the importance of building a relationship before doing business as is required and expected in several countries. Executive Dining Etiquette: Eating your neighbour‘s bread and drinking your neighbour‘s wine. Created and Designed by RippleComm
  57. 57. How has the globalization of business affected the importance of business etiquette and image? • Advanced technology is shrinking our world. • It is now easier for business people to meet and conduct business local & global. • It has become easier for us to develop „international standards‟, based on global exposure through inclusion in the „Global Village‟. • More contacts are made and this increases our chances of making cultural faux-pas. • When cultures collide, opportunities for deals to fail are quite common. • We are like fish out of water when we cross to another culture. • We have different values, different customs, and sometimes bridging the cultural gap is very difficult. • Attention to details such as how we act and present ourselves become more important since often times the language differs and visuals are used more than ever to decode messages. • We owe to each other to be respectful of our human cultures, and no one could argue that paying attention to the way we interact through our manners and dress can only help to enhance our relationships. Created and Designed by RippleComm
  58. 58. What are some examples of cross-cultural differences that can affect business relationships? • We might share some values but prioritise them differently. • For example, some cultures may not appreciate humour at the beginning of a meeting while we feel it helps ―brake the ice‖. • Specific cultures will insist on developing a closer and more familiar relationship before signing a contract while we just want to get to the business at hand and deal with the issues, come to an understanding and sign the deal. • Some societies practice promotion based on someone‘s performance while others will promote based on seniority. • When a contract is signed, the deal is made and is not subject to changes. Your counterpart from a different culture may feel differently, as time evolves, it may seem natural for them to ―adapt‖ the contract to reflect a more recent situation. • Question: Is business etiquette and image as important for men as for women in business? • Answer: Equally as important, there is no gender in business! • Question: Business people seem to be spending less time in face-to-face meetings and more time using the phone and email. Does this trend make etiquette and image more or less important? • Answer: Telephone etiquette is a big part of business etiquette and companies are starting to ask candidates, “how phonogenic are you?” Created and Designed by RippleComm
  59. 59. How can you tell whether you need to improve your manners or image? • Observe those around your work environment, your level of confidence working a room, introducing yourself and others, making small talk, dressing for different occasions. Do you feel something is not working, not sure if it is the hair or makeup or clothes? • Do you notice you can never find what you are looking for, it does not seem to exist and when you finally find it, it does not look the way you thought it would? • You have tried several different styles of clothing, hairstyle and yet, nothing seem to bring out your best assets? • How comfortable are you taking clients out to lunch or dinner? Do you always know what fork to use and which glass is yours? • You might feel your skills in manners and dress are quite adequate but there is nothing like getting confirmation that what you do is right and we can always pick up a few tips to help us outclass the competition. Created and Designed by RippleComm
  60. 60. How can you tell whether you need to improve your manners or image? • Observe those around your work environment, your level of confidence working a room, introducing yourself and others, making small talk, dressing for different occasions. Do you feel something is not working, not sure if it is the hair or makeup or clothes? • Do you notice you can never find what you are looking for, it does not seem to exist and when you finally find it, it does not look the way you thought it would? • You have tried several different styles of clothing, hairstyle and yet, nothing seem to bring out your best assets? • How comfortable are you taking clients out to lunch or dinner? Do you always know what fork to use and which glass is yours? • You might feel your skills in manners and dress are quite adequate but there is nothing like getting confirmation that what you do is right and we can always pick up a few tips to help us outclass the competition. Created and Designed by RippleComm
  61. 61. Did You Know…? • Did you know that a person‘s body language including tone of voice, communicates about 80% of the intended message. • Only 10% comes directly from the verbal communication. • The better you understand the signals you send via your body language or those of a business partner or potential customer, the better you will be at negotiating and getting what you want. • Did you know that your outward appearance is observed and judged by approximately 25 - 35 people each day (depending on your environment, it could be between 150 – 250)? • People who are well-dressed and well-groomed earn more; are promoted faster and are perceived as more competent than those who are not. • By learning what constitutes an effective business wardrobe, you will gain a poised and polished image, without sacrificing your individuality. • It has thus been ascertained that image and impression is important, perhaps not from your personal view point, but to those around you. • Create an aura of success... dress the part, walk the walk and talk the talk • Remember, you are a walking, talking advertisement for your brand... How do you want your customers to perceive your brand (through you)? Created and Designed by RippleComm
  62. 62. Solutions • Create a strong visual presence. • Wear colours that will ensure you look your best for business and pleasure. • With a colour analysis, you could discover quot;your seasonquot; as well as the best wardrobe and makeup colours to enhance your natural colouring. • All women look and feel better with a little colour to enhance their skin tone, eyes and hair. • Accentuate your figure assets (IOW, experiment with what works for you). • Style is a personal thing – everyone has it! • Learn the most effective styles and tailoring for you - from dresses, jackets and pants to necklines and sleeves - plus the most appropriate fabrics and accessories. • Analyse your face shape, hair and eyewear styles - all with the intent of helping you to establish your very own look and style, one that is compatible with your profession and lifestyle. • Ask ‘real‘ friends and family for their advice and opinions on your look, colour and complimentary ensembles... YES... Men too! • Don‘t feel threatened or view their opinion as criticism... especially if you‘ve asked for their opinion... look at it as an opportunity to grow into yourself. Created and Designed by RippleComm
  63. 63. Created and Designed by RippleComm
  64. 64. Clarins, a French family-run business, began international activity in the early 70‗s when the first contracts with exclusive distributing agents were signed. The first subsidiaries were organized in the 80‗s starting with the USA in 1981. Today, the Clarins Group is made up of 19 subsidiaries across 150 countries with more than 5367 employees. Clarins and the world of perfume: The lucrative partnership between Clarins and the talented fashion designer Thierry Mugler, and more recently Parfums Azzaro has led to several quot;fragrantquot; success stories. Discover Clarins and the world of perfume: one name yet three brands that share the same passion, the same philosophy and the same vocation, enhancing women‗s beauty and well-being. Created and Designed by RippleComm
  65. 65. Clarins Fact File 1966 Originally reserved for use in Clarins Instituts de Beauté, women have been able to use these exceptional products since 1966. Formulated to maintain a radiant- looking complexion, rebalance the skin but also to firm, tone and promote a more beautiful-looking silhouette, Clarins Face & Body Oils are still bestsellers today. 1985 In 1985, Clarins succeeded in combining the highest performing ingredients, whether water or oil soluble, into one product. Regularly updated and reformulated based on the latest research discoveries, Double Serum now contains 38 powerful, age-fighting ingredients. 1987 The feel-good fragrance…, based on the principles of Aroma-Phyto Beauty Care, Clarins created the first body fragrance that combined the fragrant and treatment benefits of plant extracts to firm and tone the skin while delicately fragrancing. 1988 Clarins perfected an ingredient-delivery system called the Multi-Lamellins system capable of delivering ingredients depending on the skin's needs. As a part of Multi-Active Day Cream's formula, they help the skin better resist daytime aggressions. Created and Designed by RippleComm
  66. 66. Clarins Fact File 1991 Clarins was the first laboratory to incorporate an anti-pollution complex into a day cream. Today, all of Clarins daytime treatments benefit from this protection to help combat the ageing effects of pollution which has become the second major factor in skin ageing following sun exposure. 1993 For the first time in cosmetology, Clarins developed a combination of plant extracts to protect Langerhans cells from UV rays. This was called quot;Safeguarded Beautyquot;. This vegetal complex was later enriched with other plant extracts to ensure Multi-Cellular Protection. 1995 Clarins used the influence light has on plant extracts to develop the revitalizing benefits of this day cream rich in vitamin precursors. Created and Designed by RippleComm
  67. 67. Clarins Fact File 1996 Body Lift focused its action on fat cell receptors and was the first body product to benefit from the latest scientific discoveries in terms of cellular communication. Shortly afterward, Body Lift 2000 was formulated based on two Nobel Prize winning research topics to activate the quot;Gquot; protein using Chinese Root extract. 1998 In 1998, Clarins developed the first slimming concept for the face, combining an exceptional product with a very innovative application method called the quot;Manual Auto-Lifting Methodquot;. They work together to help firm, refine and promote a younger-looking appearance. 1999 In 1999, Clarins used sunflower auxins for the first time. These auxins demonstrated exceptional skin-firming benefits to maintain skin tone and maintain a youthful. Created and Designed by RippleComm
  68. 68. Clarins Fact File 2000 Created in 2000, the Multi-Matte Skin Care collection contains the Chronomattm System, exclusive to Clarins, which makes it possible to achieve a custom matte appearance for oily or combination skin as well as skin which has a tendency to shine. 2001 Inspired by the discovery of a second lipid-elimination process and formulated with powerful plant extracts, Body Lift Contour Control represents a true revolution in body contouring treatments. 2002 Because men‘s skin has very specific needs, Clarins designed the ClarinsMen range. The key ingredient in this product line is an innovative energizing complex which combines Bison Grass, Chinese Galanga and Purslane. A major scientific advance… just for men‘s skin. Created and Designed by RippleComm
  69. 69. Clarins Fact File 2003 To compensate for the slowing down of skin functions linked to hormonal changes, Clarins Laboratories have selected two plant extracts: Pueraria Lobata, the « forever young » plant and Pelvetia. These two extracts, one from the land and one from the sea, contain isoflavones which are scientifically recognized for their capacity to boost cell metabolism slowed down due to ageing. In this way, they stimulate all skin functions and reactivate the synthesis of collagen which gives skin its density and smooth, plump appearance. 2004 The first express application skin care which satisfies the dual need of the body‘s skin, hidden by clothes most of the year, for moisture and light. Lumiline, Clarins exclusive complex, combines extracts of Hazelnut and Bamboo to compensate for the consequences of the lack of natural light, an essential factor in skin quality and its optimal hydration. 2005 To combat stubborn cellulite, a woman‘s number one enemy, Total Body Lift not only reduces the volume of existing fat cells but also limits the formation of new ones. This is possible thanks to the intelligent relay action of two innovative plant extracts: Baccharis and Hortonia from Ceylon. Created and Designed by RippleComm
  70. 70. Cleansing Milk with Alpine Herbs • Dry/Normal Skin • 200ml • cleansing treatment that gently quot;wakes upquot; skin radiance. Formulated with very pure vegetal extracts, this milky cleansing lotion enhances a clear complexion while moisturizing and neutralizing the drying effects of hard water. • Beauty Benefits: Cleanses and gently lifts make-up and impurities. - Improves skin‗s suppleness and elasticity. - Enhances a clear, pure complexion. - Moisturizes and neutralizes the drying effects of hard water. • Ingredients: Hydrophilic oils (cleanse) and Vitamins A and E. Alpine Herbs (softens), Arnica (Regenerates), Balm Mint (Calms), Gentian (Tones), Juniper (Anti-bacterial), Linseed, Marshmallow Method of Use : Use every day, morning and evening, to thoroughly cleanse the face and neck. Created and Designed by RippleComm
  71. 71. Cleansing Milk with Gentian • Combination/Oily Skin • 200ml • A cleansing treatment that gently quot;wakes upquot; skin radiance. Formulated with pure vegetal extracts, this milky lotion purifies skin, eliminating excess oils and maintaning moisture level.. • Beauty Benefits : - Cleanses thoroughly; lifts make-up, surface impurities and excess oil. - Improve skin‗s suppleness. - Neutralizes the drying effects of hard water. - Promotes a radiant, fresh, clear complexion. • Ingredients : - Hydrophilic oils (cleanse) and Vitamins A & E. - Gentian (Tones), Guava, Hawthorn, Orris (Softens) Method of Use : Use daily, morning and evening. Massage over face and neck, avoiding the eye area. Rinse or tissue off. Follow with Clarins Toning Lotion. Created and Designed by RippleComm
  72. 72. Gentle Foaming Cleanser • All Skins • 125ml • Formulated with key natural ingredients, this soft, light foaming cleanser is as gentle as a milk and more effective than a soap. Make-up impurities are swept away leaving skin‗s natural pH and moisture content perfectly balanced. • Beauty Benefits : - Thoroughly removes excess oil secretions, surface impurities and make-up. - Cleanses and purifies, respects skin‗s natural balance. - Refines surface skin texture and tightens pores. - Softens and neutralizes the drying effects of hard water. - Leaves skin fresh, soft and radiant. - Ideal for all members of the family. • Ingredients: Water softening agents, Hazelnut, Jojoba (Anti-free radical), Shea (Nourishes), Soapwort Method of Use: Use morning or evening according to skin type. Normal skin: Use 3-4 times weekly, alternate with Clarins Cleansing Milks. Combination / Oily Skin: Use daily. Lightly lather small amount in damp hands. Apply over damp face and neck in light motions. Follow with the prescribed Clarins Toning Lotion. Created and Designed by RippleComm
  73. 73. Gentle Foaming Cleanser • Dry/Sensitive Skin • 200ml • For an ultra-fresh, quot;soap-and-waterquot; clean. The rich, lightweight lather of Gentle Foaming Cleanser offers all the benefits of cleansing with water; without the inconveniences. • Beauty Benefits : - Thoroughly removes excess oil secretions, surface impurities and make-up. - Cleanses and purifies, respects skin‗s natural balance. - Refine surface skin texture and tightens pores. - Softens and neutralizes the drying effects of hard water. - Leaves skin perfectly cleansed and complexion clear and luminous. • Ingredients: Water softening agents, Shea (Nourishes), Yucca Shidigera Method of Use : Use every day, morning or evening, or 1-2 times a week alternating with Clarins Cleansing Milks. Created and Designed by RippleComm
  74. 74. Toning Lotion (Alcohol-free) • Dry/Normal Skin • 200ml • Gently completes the cleansing process. Alcohol-free plant based lotion to refresh dry or normal skin and gently complete the perfect cleansing program. • Beauty Benefits : - Gently removes any traces of Cleansing Milk. - Tones skin and clarifies complexion. - Promotes soft, comfortable, radiant skin. - Moisturizes and softens. - Facilitates smooth make-up application and enhances long-lasting wear. - Enhances the action of products applied afterwards. • Ingredients : - Alpine Herbs (softens), Vitamins A, B, E - improve skin‗s overall qualities, Chamomile, Linden Method of Use : - Use every day, morning and evening. Apply with a cotton pad and follow with a Clarins Cleansing Milk. Created and Designed by RippleComm
  75. 75. Toning Lotion (Alcohol-free) • Combination/Oily Skin • 200ml • Gently completes the cleansing process. Alcohol-free plant based lotion to refresh combination or oily skin and gently complete the perfect cleansing program. • Beauty Benefits: Gently removes any traces of Cleansing Milk. - Tones skin and clarifies complexion. - Promotes soft, comfortable, radiant skin. - Moisturizes and softens. - Facilitates smooth make-up application and enhances long-lasting wear. - Enhances the action of products applied afterwards. • Ingredients: Aloe (Alleviates), Guava, Hawthorn, Orris (Softens), Witch hazel (Anti-free radical, Astringent, Protects) Method of Use : - Use every day, morning and evening. Apply with a cotton pad and follow with a Clarins Cleansing Milk. Created and Designed by RippleComm
  76. 76. Extra Comfort Cleansing Cream • Dry/Sensitized Skin • 200ml • with plant extracts. Very gentle cleansing cream with a rich, creamy texture specially recommended for dry or sensitized skin. Beauty Benefits : - Lifts make-up and impurities gently and effectively. - Soothes and leaves skin soft and supple. - Leaves dry skin or rough skin soft to the touch with a silky-smooth appearance. Ingredients : - Vitamins A and E: help prevent the appearance of aging. • Jojoba (Anti-free radical), Shea (Nourishes), Soapwort • Method of Use : Use daily, morning and evening to thoroughly remove surface impurities. Created and Designed by RippleComm
  77. 77. Extra Comfort Toning Lotion • Dry/Sensitized Skin • 200ml • Alcohol-free, with plant extracts. Designed for very dry skin in need of comfort. This extra-mild lotion is the ideal complement to Extra-Comfort Cleansing Cream. • Beauty Benefits: Gently lifts remaining traces of Extra-Comfort Cleansing Cream. - Tones and brightens the complexion. - Moisturizes, refreshes and soothes skin. - Leaves dry or rough skin soft, smooth and radiant. - Enhances lasting wear of make-up. • Ingredients: Aloe (Alleviates), Linden, Linseed, Sweet Almond (Nourishes) • Method of Use: Apply daily, morning and evening, after Extra-Comfort Cleansing Cream. Created and Designed by RippleComm
  78. 78. One-Step Facial Cleanser • Dry/Sensitized Skin • 200ml • Cleanses and tones in one easy step. Cleansing is the first step to beautiful, radiant skin. This easy-to-use cleanser lifts surface impurities and tones skin to enhance natural radiance. It is the first cleansing product to neutralize environmental aggressions. Perfectly respects skin‘s pH. • Beauty Benefits : Gently cleanses and lifts make-up and surface impurities. - Thoroughly neutralizes skin and eliminates pollution particles. - Refreshes, tones and restores skin‘s hydrolipidic film. - Leaves skin purified, luminous, firm and revitalized. • Ingredients: Moringa (Detoxifies,Purifies), Orange Method of Use: Use every day, morning and evening to thoroughly cleanse and tone face and neck. Shake well before each use. Created and Designed by RippleComm
  79. 79. One-Step Gentle Exfoliating Cleanser with Orange Extract • All Skins • 125ml • The ―4 in 1‖ cleanser for fresh, clear, radiant-looking skin • Created for active women, the first water-rinsable make- up remover that cleanses, gently exfoliates, detoxifies and tones in one single step. Better than clean skin, new skin. Beauty Benefits : - Perfectly eliminates impurities and removes all kinds of make-up, including waterproof or non-transfer formulas - Sweeps away dead skin cells and purifies the skin - Neutralizes the effects of pollution - Tones and brightens the complexion Ingredients : Gentle soap-free cleansing agent, Silica microbeads to unclog pores, Cellulose microbeads to refine skin texture, Moringa seed extracts : purify, detoxify, Orange extract : refreshes, tones, revives, Moringa (Detoxifies,Purifies), Orange, Shea (Nourishes) Method of Use: Place a small amount of product onto finger tips. Lather on to damp skin and cleanse using gentle circular movements. Avoid eye contour area. Rinse thoroughly. Created and Designed by RippleComm
  80. 80. Gentle Exfoliating Refiner for Face • All Skins • 50ml • Promotes smooth, firm complexion. A rich cream texture with ultra-gentle, exfoliating microspheres to refine the surface skin. • Beauty Benefits: - Eliminates dead skin cells and enhances cellular renewal. - Maintains and helps prolong a youthful appearance. - Enhances radiance and firmness of the skin. • Ingredients: - Exfoliating and refining microspheres. Butcher‗s Broom extract (tones, decongests, softens), Butcher broom (Stimulates), Mimosa Tenuiflora (Repairs) • Method of Use: Use once or twice a week on thoroughly cleansed skin. Created and Designed by RippleComm
  81. 81. Gentle Facial Peeling • Sensitive Skin • 40ml • For a soft, radiant more youthful-looking complexion. Gentle, absorbent cream exfoliator based on natural clay. Particularly recommended for sensitive skin. • Beauty Benefits: - Absorbs and lifts surface impurities, renews skin‗s surface. Maintains and protects a youthful appearance. - With regular use, Gentle Facial Peeling allows skin to quot;breathequot; better and enhances the action and benefits of treatments applied afterward. • Ingredients: Natural clay (gentle exfoliating, (absorbing action). Coltsfoot, Elder tree, Great Burdock, Mallow, Marshmallow • Method of Use: Use once or twice a week on thoroughly cleansed skin. Created and Designed by RippleComm
  82. 82. Face Treatment Oil “Blue Orchid” • Dehydrated Skin • 50ml • Helps prevent night-time moisture loss. • Face treatment oil with 100% pure natural plant extracts. • Use at night as the perfect complement to Aromatic Plant Day Cream to revitalize dehydrated skin and promote a youthful, radiant complexion on waking. • Beauty Benefits : - Revitalizes, tones, moisturizes and nourishes. - Helps prevent moisture loss. - Leaves skin soft and supple. - Minimizes signs of aging. • Ingredients : - Hazelnut, Orchid, Patchouli • Method of Use: Apply in the evening to complement Aromatic Plant Day Cream. Created and Designed by RippleComm
  83. 83. Face Treatment Oil “Lotus” • Combination/Oily Skin • 50ml • Helps rebalance skin prone to oiliness during the night. Face treatment oil with 100% pure natural plant extracts. Use at night as the perfect complement to Aromatic Plant Day Cream to help rebalance combination skin prone to oiliness. Promotes a youthful, radiant complexion. • Beauty Benefits: - Helps normalize sebaceous secretions. - Helps quot;tightenquot; the pores. - Helps prevent moisture loss. - Nourishes and leaves skin supple and soft. • Ingredients: Chamomile, Geranium, Hazelnut, Lotus, Rosemary (Alleviates, De-stresses) Method of Use: - Apply in the evening to complement Aromatic Plant Day Cream. Created and Designed by RippleComm
  84. 84. Face Treatment Oil “Satal” • Dry Skin • 50ml • Enhances radiance while leaving skin smooth and satin soft. Face treatment oil with 100% pure natural plant extracts. Use at night as the perfect complement to Aromatic Plant Day Cream on dry or high coloured skin. Promotes a youthful radiant complexion in the morning. • Beauty Benefits: - Helps reduce appearance of slight reddening. - Nourishes skin, helps prevent moisture loss. - Leaves skin supple and satin-soft. • Ingredients: Cardamom, Hazelnut, Lavender, Parsley, Sandalwood • Method of Use: Apply in the evening to complement Aromatic Plant Day Cream Created and Designed by RippleComm
  85. 85. Gentle Eye Make-up Remover Lotion • Sensitive Eyes or Contact Lenses • 125ml • For light, everyday eye make-up. • This refreshing floral-based lotion soothes and softens. • Gentle Eye Make-up Remover was formulated to be as gentle as eye drops. Suitable for those with sensitive eyes or contact lenses. • Beauty Benefits : - Thoroughly eliminates eye make-up. - Revitalizes and refreshes. - Helps prevent moisture-loss. - Strengthens eyelashes. • Ingredients : - Soya protein: strengthens lashes. - Cornflower (Alleviates, Astringent) • Method of Use : - Use everyday to remove eye make-up. Created and Designed by RippleComm
  86. 86. Eye Contour Gel • Sensitive Eyes or Contact Lenses • 20ml • A daily treatment to minimize puffiness and dark circles. An ultra-lightweight, non-oily gel that is fragrance-free can be used at any time of the day. The treatment can be used over make-up to maintain youthful-looking eye expressions. Product is suitable for those with sensitive eyes or contact lens wearers. • Beauty Benefits : - Reduces puffiness, minimizes dark circles. - Moisturizes and tones the eyelids. - Soothes and refreshes. - Facilitates smooth make-up application. • Ingredients : - Serrated Palmetto extract: decongests. - Apricot, Butcher broom (Stimulates), Dog Rose • Method of Use : - Use at any time during the day. Created and Designed by RippleComm
  87. 87. Eye Contour Balm • All Skins (also available for Dry Skin) • 20ml • Maintain youthful eye expressions, longer. This lightweight, easily absorbed lotion is the perfect daily treatment to help minimize the appearance of fine lines and crow‗s feet. A quot;spécialequot; version is also available for dry skin or those who live in cold climates. • Beauty Benefits: - Helps minimize the appearance of fine lines and crow‗s feet. - Softens and moisturizes. - Leaves skin fresh and matte, facilitates make-up application. - Suitable for sensitive eyes and/or contact lens wearers. • Ingredients: - Light correcting pigments (optically diminish fine lines and wrinkles), Natural skin-softening complex, Shea (Nourishes) • Method of Use: Apply morning or evening. Created and Designed by RippleComm
  88. 88. Instant Eye Makeup Remover • Sensitive Eyes or Contact Lenses • 20ml • For heavy or waterproof eye make-up. • This extremely gentle, double formulated eye make-up remover is suitable for those with sensitive eyes or contact lens wearers to help preserve youthful eye contours. • Beauty Benefits : - Lifts away all eye make-up, including heavy or waterproof formulas. - Moisturizes, soothes and softens eyelids. - Helps preserve fragile lashes. - Does not sting, respects the pH balance of tears. • Ingredients : - Ultra-fine natural oils: soften. - Cornflower (Alleviates,Astringent) Method of Use : Shake well before each use. • Dampen cotton pad with Instant Eye Make-up Remover and gently sweep across eye contours. • Be gentle as the eye area is delicate. Created and Designed by RippleComm
  89. 89. Hydra-Care Tinted Moisturizer • All Skins • 50ml – Blonde, Dore or Camel Shades • Sheer colour for a luminous complexion. For those who want a day cream that will enhance their complexion while revitalizing skin‗s beauty. Revitalizing Tinited Moisturizer is the perfect alliance of treatment and colour. • Beauty Benefits : - Moisturizes skin and enhances the complexion with transparent colour. - Helps minimize wrinkles and minor imperfections. - Promotes radiant skin and a natural complexion that is long- lasting. - Helps nourish and soften skin almost instantly. • Ingredients: Lipophilic, cell extracts of marine origin revitalizes, restores, and protects against damaging free radicals. - Hydrophilic, cell extracts of vegetal origin hydrates, repairs skin's beauty and promotes firmness. - Clarins Anti-Pollution Complex safeguards skin against damaging UV rays and pollution. Echinacea (Stimulates), Liquorice (Softens), Sea Fennel • Method of Use: Apply in the morning on thoroughly cleansed face and neck. Created and Designed by RippleComm
  90. 90. Moisture Replenishing Lip Balm • All Skins • 15ml • Lips are fragile and can become dehydrated and uncomfortable. Concentrated specific key ingredients to repair, soothe and protect lips. They immediately regain their supple aspect and a feeling of comfort. • Beauty Benefits: Intense lip-repairing action restores the quality of the lips' epidermis. Moisturizes, nourishes and protects against climatic aggressions. Preserves lips' youthful aspect, makes them smoother, more supple. • Ingredients: Shea Butter: ensures immediate, continuous comfort. Anti-free radical action. Wild Mango extract and Vitamin A: reinforces the repairing action, enhances cellular renewal, nourishes and moisturizes. Rice and vegetal perhydrosqualene from olive: anti-dehydrating, soothing and softening. Vitamin E: protects against free radicals to maintain lips' youthful qualities. Shea (Nourishes) • Method of Use: Moisture Replenishing Lip Balm can be used morning and/or evening or throughout the day when lips start feeling uncomfortable. The slanted tip tube and its creamy texture make application fast and easy. Created and Designed by RippleComm
  91. 91. Hydration-Plus Moisture Lotion SPF15 • All Skins • 50ml • Ideal protection plus hydration. The ideal moisturizer, essential for daytime protection to promote radiance, day-long comfort and hydration. Clarins most advanced treatment to combat damaging environmental aggressions. Ideal for all skin types. • Beauty Benefits : - Offers maximum moisture care for all skin types. - Promotes an immediate sensation of well-being and exceptional skin comfort. - Protects against environmental aggressions. - Protects skin from excess light exposure. - Protects against damaging UVA/UVB rays. • Ingredients: Clarins Anti-Pollution Complex: safeguards skin‗s beauty against damaging free radicals. Vitamin Complex: boosts skin‗s radiance. Honey extract: moisturizes, hydrates. Linden, orange blossom: soothes, relaxes. Ash. Ginseng. Horse Chestnut tree. • Method of Use : Apply every morning on a thoroughly cleansed face and neck. Created and Designed by RippleComm
  92. 92. Moisture Quenching Hydra-Care Lotion • All Skins • 50ml • This non-oily, fluid lotion continuously controls skin‘s moisture level regardless of climatic conditions. • Beauty Benefits: Hydration, comfort, vitality. Immediately replenishes skin‘s ideal moisture level. Smoothes fine lines due to dehydration. Helps skin maintain its natural level of hydration. Provides pollution protection. Ensures a superb complexion by facilitating smooth, even make-up application. • Ingredients: Himanthalia Elongata extract: enhances skin‘s natural moisture balance. - Pinus Lambertiana: helps the skin maintain a constant level of hydration. - Lapacho: minimizes moisture loss. - Vitamin E: preserves skin‘s healthy qualities. - Clarins Anti-Pollution Complex: preserves skin from the harmful effects of the environment. - Cactus, Durvillea Antartica, Ginseng, Himanthalia elongata, Horse Chestnut tree, Lapacho, Linden, Pinus lambertiana, Sweet White Lupine (Balances, Moisturises, Regenerates) • Method of Use: Apply morning or evening to thoroughly cleansed face and neck. Created and Designed by RippleComm
  93. 93. Thirst Quenching Hydra-Care Serum • Extremely Dehydrated Skin • 30ml • Beauty Benefits: • Hydration, comfort, vitality. Intensely restores moisture by diffusing its marine and plant-based ingredients. Restructures skin‗s quot;anti-thirstquot; shield and enhances its hydro-lipidic balance. Ensures suppleness, softness and comfort. Radiance and beauty. Smoothes lines caused by dryness. Restores a fresh looking appearance. • Ingredients: Lima bean extract: protects cellular proteins that make it possible for the skin to retain the amount of water necessary for a beautiful appearance. Extract of Himanthalia Elongata: promotes adequate balance of moisture within the skin. Extract of Pinus Lambertiana: helps the skin maintain a constant level of hydration. Extract of Lapacho: helps limit moisture loss. Cactus. Durvillea Antartica. Himanthalia elongata. Lapacho. Pinus lambertiana. Sweet White Lupine (Balances, Moisturises, Regenerates) • Method of Use: Morning or evening, all year long or as a time-specific treatment (fatigue, end of winter, etc.). Shake well before use. Apply using light, sweeping movements to all parts of the face. Follow with a moisturizer in the Hydra-Balance range or your regular Clarins Created and Designed by RippleComm
  94. 94. Thirst Quenching Hydra-Care Mask • Normal/Dry Skin • 50ml • Ideal hydration to quench skin‟s thirst. Thoroughly rehydrates skin in just a few minutes. Smoothes fine lines caused by dehydration. Relieves uncomfortable feeling of dry, tight skin. Promotes a more even skin tone and enhances a long–lasting, radiant appearance. • Beauty Benefits : Rich, non-drying, creamy mask helps replenish skin‘s optimum level. In just 5-10 minutes, skin appears satin-soft, more luminous and healthy looking. • Ingredients : - Himanthalia Elongata extract: enhances skin‘s natural moisture balance within the corneas layer. - Pinus Lambertiana and Cactus extract: help the skin maintain a constant level of hydration. - Sweet White Lupine and Lapacho: minimize moisture loss. - Cactus, Durvillea Antartica - Himanthalia elongata, Lapacho, Pinus lambertiana - Sweet White Lupine (Balances, Moisturises, Regenerates) • Method of Use: Apply a fine layer and leave on 5-10 minutes. Remove excess with Toning Lotion or gently blend into skin to promote total absorption. Created and Designed by RippleComm
  95. 95. Purifying Cleansing Gel • Oily Skin • 125ml • Cleansing for Oily Skin. Specifically formulated for oily skin, this foaming cleanser thoroughly cleanses and rinses easily with water. • Beauty Benefits: Gently cleanses, removing make- up and surface impurities. Leaves skin clean and healthy-looking. Helps regulate surface oils and balances the hydrolipidic film. Tightens pores and refines skin‗s texture for a clearer, more radiant complexion. Neutralizes the drying effects of hard water. • Ingredient : Yucca schidigera extract: a natural cleansing base. Sebopur Complex: purifies, balances, regulates, astringent. Green algae extract: anti-dehydrating. Water softening agents.Wintergreen (Stimulates) Witch hazel (Anti- free radical,Astringent,Protects) Yucca Shidigera • Method of Use: Use in the morning or evening: work up a lather with a small amount of product and spread over damp skin. Rinse with cool water in the morning and warm water in the evening. Follow with Purifying Toning Lotion. Created and Designed by RippleComm
  96. 96. Hydra-Matte Day Lotion • Oily/Shiny Skin • 50ml • For a clearer, matte appearance. The perfect moisturiser for combination or shiny skin, promotes a matte appearance and optimal comfort. • Beauty Benefits : - Helps minimise skin quot;shinequot;, especially around the T-zone. - Provides day-long moisture. - Helps regulate surface oils and balance the hydrolipidic film. - Tightens pores, refines skin's texture. - Helps maintain a matte complexion for long-lasting make-up. • Ingredients : - Chronomat System (Balances, regulates, purifies). - Sebopur Complex (Balances, regulates, purifies). - Larrea Divaricata extract (Astringent). - Orris Root extract (Moisturises and softens). - Clarins quot;Anti-Pollutionquot; Complex. • Method of Use : - Apply every morning to a thoroughly cleansed face and neck. Created and Designed by RippleComm
  97. 97. Multi-Active Day Cream • All Skins • 50ml • A time-released daily moisturizer that fights the first signs of aging. • A potent combination of protective botanicals helps avoid the appearance of first lines while insuring perfectly hydrated comfortable skin. • Beauty Benefits: Protects against all visible daytime ageing factors. Promotes hydration and prolonged radiance. Regulates variations of moisture to give well-being and comfort to the skin. Ensures immediate and lasting comfort. Helps make-up last longer. • Ingredients: Sugar Cane: regulates moisture variations to provide day long comfort. Eleurthero Ginseng (Anti-fatigue). Hops (Stimulates). Horse Chestnut tree. Linden. Mourera fluviatilis (Stimulates). Olive Tree. Pinus lambertiana. Safflower. Shea (Nourishes). Sweet Almond (Nourishes) • Method of Use: In the morning, apply to freshly cleansed and toned face and neck. Created and Designed by RippleComm
  98. 98. Multi-Active Day Cream Dry Skin • Dehydrated Skin • 50ml • A time-released daily moisturizer that fights the first signs of aging. Beauty Benefits : - Protects against all visible daytime ageing factors. - Promotes hydration and prolonged radiance. - Regulates variations of moisture to give well-being and comfort to the skin. - Ensures immediate and lasting comfort. - Helps make-up last longer. • Ingredients: Sugar Cane: regulates moisture variations to provide day long comfort. Eleurthero Ginseng (Anti-fatigue). Hops (Stimulates). Horse. Chestnut tree. Mourera fluviatilis (Stimulates). Olive Tree. Pinus lambertiana. Safflower. Shea (Nourishes). Sweet Almond (Nourishes) • Method of Use: In the morning, apply to freshly cleansed and toned face and neck. Created and Designed by RippleComm
  99. 99. Multi-Active Night Cream • All Skins • 50ml • A refreshed, radiant-looking complexion upon waking, even when the nights are too short ! • For smooth, beautiful-looking skin, women who lead a busy life need more than just a good night‘s sleep. During the night, your skin recuperates the energy used throughout the day and prepares for a new one. • Beauty Benefits: • - Promotes extremely soft skin • - Smoothes skin promoting more relaxed features • - Boosts skin‘s radiance, enhances younger- looking skin • - Discover smoother, firmer skin upon waking • Ingredients: Clintonia borealis, Four o'clock (Anti-free radical), Mandarin, Mourera fluviatilis (Stimulates), Oak • Method of Use: Apply to thoroughly cleansed skin (face and neck) just before going to bed. Created and Designed by RippleComm
  100. 100. Multi-Active Night Fluide • All Skins • 50ml • A refreshed, radiant-looking complexion upon waking, even when the nights are too short ! • For smooth, beautiful-looking skin, women who lead a busy life need more than just a good night‘s sleep. During the night, your skin recuperates the energy used throughout the day and prepares for a new one. • Beauty Benefits: • - Promotes extremely soft skin • - Smoothes skin promoting more relaxed features • - Boosts skin‘s radiance, enhances younger- looking skin • - Discover smoother, firmer skin upon waking • Ingredients: Clintonia borealis, Four o'clock (Anti-free radical), Mandarin, Mourera fluviatilis (Stimulates), Oak • Method of Use: Apply to thoroughly cleansed skin (face and neck) just before going to bed. Created and Designed by RippleComm
  101. 101. Extra-Firming Day Cream • All Skins (also available for Dry Skin) • 50ml • Anti-wrinkle care for demanding skin. The first light-activated anti-wrinkle treatment that promotes youthful appearance of skin. Recommended for women over the age of 40. Available for all skin types and very dry skin. • Beauty Benefits: Gently firms and promotes visibly younger-looking skin. Helps minimize fine lines and wrinkles. Enhances natural optimal hydration. Promotes soft, supple, satin-smooth skin. Facilitates smooth make-up application for long-lasting, radiant make-up. Helps protect against pollution. • Ingredients: Vitamin precursor extracted from hops and sage: maximum hydration and moisturizes. Vitacreatine: vegetal complex promotes skin suppleness. Polyporous officinal: improves skin elasticity. Clarins Anti-Pollution Complex: helps protect against damaging effects of UV rays and pollution. Agaric (Firms). Durvillea Antartica. Ginseng. Hazelnut. Hops (Stimulates). Horse Chestnut tree. Sesame • Method of Use : Use every morning on thoroughly cleansed face and neck. Created and Designed by RippleComm
  102. 102. Extra-Firming Night Cream • All Skins and Very Dry Skin • 50ml • Complete night time treatment for demanding, mature skin. Highly effective natural ingredients ensure a complete night time treatment for dry, devitalized skin after the age of 40. • The rich, comfortable texture helps your skin recover more quickly during the night. Available for all skin types and very dry skin. • Beauty Benefits : - Upon application, gently erases signs of fatigue and soothes skin. - Firms and refreshes facial features. - Erases fine lines and helps minimize wrinkles. - On waking, the face looks visibly more youthful. • Ingredients: Vegetal and algae extracts: helps strengthen, nourish, moisturize and soften the complexion. Noctoferrine®: safeguards against nocturnal free radicals. Phyto-aromatherapeutic properties of cedarwood and ylang-ylang: calm and relax. Shea (Nourishes), Sunflower • Method of Use : Apply every evening to thoroughly cleansed skin. Created and Designed by RippleComm
  103. 103. Extra-Firming Day Lotion SPF15 • Mature Skin • 20ml • Instant Lift, for Puffiness and Dark Circles The essential beauty step for youthful, luminous eyes from the age of 40. Illuminates the eyes, reduces under eye puffiness and dark circles and preserves the radiance and firmness of the eye contour. • Beauty Benefits : Instant « lifting » action: reduces fine lines and dark circles. Combats puffiness and dark circles: diminishes the bluish colour of dark circles, combats puffy eyelids. Immuno-protective and regenerating action: optimizes epidermal renewal. Anti-pollution action: preserves the youthfulness of the fragile eye contour area. • Ingredients: Soft-focus pigments: illuminate the eyes. Hibiscus: gently firms the skin surface. Agrimony: stimulates blood and lymphatic microcirculation. Caffeine: activates lymphatic drainage, filters tissues. Brown Algae, Silicon: encourage collagen synthesis, restore the structure of the dermis. Stimulen®2 (a combination of Brown Algae and a tetrapeptide). Clarins Anti-Pollution Complex (White Tea, Succory Dock-Cress, Glycofilm). Agrimony. Camellia. Hibiscus • Method of Use: Apply in the morning to the eye contour, before make-up, using light pressing motions. Can also be applied in the evening, before going out. Created and Designed by RippleComm
  104. 104. Extra-Firming Neck Cream • Mature/All Skin • 50ml • Smoothes and firms to help erase signs of aging. This fine-textured cream is the most effective intensive anti-wrinkle, firming cream to help promote firmness, resilient, soft and enhance the youthful appearance of skin under the neck. • Beauty Benefits : - Smoothes and softens skin from first applications. - Helps minimize the appearance of fine lines and wrinkles. - Firms and tones slackened skin. - Surface skin on neck becomes more resistant to external aggressions. - Deeply moisturizes. - Refines skin texture and reduces signs of aging. • Ingredients: Ginseng, Mallow, Olive Tree, Walnut • Method of Use : Apply daily, morning or evening, to a thoroughly cleansed skin. Created and Designed by RippleComm
  105. 105. Age-Control Extra-Firming Serum • Mature Skin • 2 x 15ml • Dual phase concentrated serum that helps restore skin‘s youthful beauty. Formulated with 42 natural ingredients to boost skin‘s radiance and vitality while enhancing a firmer more toned appearance. • Beauty Benefits: – Diminishes the appearance of fine lines and wrinkles – Promotes skin‘s firmness, tone and suppleness – Helps promote radiance and youthful freshness while diminishing signs of stress and fatigue • Ingredients: Aloe (Alleviates), Apple pip (Stimulates), Apricot, Avocado (Moisturises,Softens), Black cumin (Stimulates), Christophine, Clintonia borealis, Coconut (Stimulates), Coduim tomentosum (Anti-dehydrating), Dog Rose, Durvillea Antartica, Echinacea (Stimulates), Hazelnut, Himanthalia elongata, Kiwi fruit, Kukui nut, Lady‗s Thistle, Macadamia, Palm, Pequi (Stimulates), Rice, Sequoia, Sesame, Shea (Nourishes), St John‗s Wort (Moisturises), Walnut • Method of Use: Apply morning and/or evening as a periodic intensive treatment or as a daily skin care supplement all year round. Created and Designed by RippleComm
  106. 106. Extra-Firming Day Lotion SPF15 • Mature Skin • 50ml • High performance age control moisture care for the needs of mature skin. High performance age control moisture care to address the needs of demanding skin. Formulated with an exclusive light-activated complex to promote optimum levels of vitamin D needed for a radiant, more youthful complexion. Ideal for all skin types. • Beauty Benefits: Rehydrates and revitalizes youthful beauty. quot;Liftsquot; and firms skin‘s appearance for a more toned texture. Helps minimize visible lines and wrinkles. Facilitates make-up application with a soft matte finish. Safeguards skin‘s beauty, protects with UV filters. • Ingredients: Agaric: astringent, tones, firms. Durvillea Antartica: firms, moisturizes, anti-free radical. Hops: astringent, purifies, stimulates, tones. Shea. Walnut. Sage. Thyme. Vitacreatine. Polyporous officinal. Clarins Anti-Pollution Complex. Agaric. Chondrus crispus. Durvillea Antartica. Ginseng. Hazelnut. Hops (Stimulates). Horse Chestnut tree. Horsetail (Stimulates). Sesame • Method of Use: Use every morning on thoroughly cleansed face and neck. Created and Designed by RippleComm
  107. 107. Advanced Extra-Firming Eye Contour Cream • Sensitive Eyes/Contact Lenses • 20ml • A brighter outlook for more youthful eyes. This rich, lightweight, comfortable cream is easily absorbed and suitable for those with sensitive eyes or contact lens wearers. • Beauty Benefits : - Smoothes and evens the eye contour area and promotes comfort and suppleness. - Helps diminish visible fine lines, wrinkles and crow‗s feet. - Firms and tones skin. - Softens, nourishes and deeply moisturizes. - Helps prevent signs of fatigue. • Ingredients : - Vitamin C: tones. - Noctoferrine®: helps diminish the formation of damaging free radicals. - Protein complex based on wheat: smoothes, firms, revitalizes. Vitamin E: anti-oxidant. Butcher broom (Stimulates) • Method of Use : Apply preferably in the evening. Created and Designed by RippleComm
  108. 108. Beauty Flash Balm • All Skins • 50ml • The secret of instant radiance. Beauty Flash Balm is ideal for a quick quot;pick-me-upquot; before an evening out or whenever you want to erase signs of fatigue. Ideal for all skin types any time of day. • Beauty Benefits : - Promotes immediate and long-lasting radiance. - Firms and helps minimize fine lines and wrinkles: skin becomes smooth and soft. - Strengthens and refines the contours of the face: skin regains firmness and suppleness. - Make-up looks exceptionally radiant. • Ingredients : - Algae extracts: promote pick-me-up benefits. - Coduim tomentosum (Anti-dehydrating) - Olive Tree - Rice - Witch hazel (Anti-free radical, Astringent, Protects) • Method of Use : As a regular or pick-me-up beauty treatment. Created and Designed by RippleComm
  109. 109. Super Restorative Day Cream • All/Mature/Hormonally-challenged Skin • 50ml • Replenishes, Lifts, Illuminates • Replenishing action of a powerful plant extract with the physical action of Micro-Pearls. • Dehydrated vegetal Micro-Pearls settle into fine lines and act like tiny sponges, increasing in size as they absorb water, to smooth skin. • Beauty Benefits: Wrinkles are ―filled up‖ and skin appears smoother in just a few hours. Skin is replenished thanks to Pueraria Lobata, a plant with an amazing ability to restore vitality which contains isoflavones (its botanical name literally means ―youth-keeping‖). Skin is rapidly more comfortable, velvety-soft and resistant. • Ingredients : Acacia Micro-Pearls which gently ―fill‖ wrinkles. Isoflavones of Pueraria Lobata. Extracts of Pequi pulp and Shea. Selenium from Tomato. extracts of Buddleia, Thyme and Wild Teasel. Black cumin. Butterfly bush. Ginseng. Horse Chestnut tree. Kaki. Kudzu. Linden. Parsley. Pequi. Shea. Thyme. Tomato • Method of Use: Apply every morning to the face and neck. The fine, non-oily texture is rapidly absorbed. If skin is particularly lacking in vitality, apply Super Restorative Serum beforehand. Created and Designed by RippleComm
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×