Help yourself jan12

Help yourself… ...to a whole lot of user assistanceKeri Prasky Mary Beth RavenOnline Community Sr. Consultant Sr. Manager, User ExperienceDS SolidWorks Corp DS SolidWorks Corp

Where do you go when you need help? SolidWorks Help Online Social Media

Where do you go when you need help? SolidWorks Help Online  SolidWorks.com  SolidWorks Forums  Knowledge Base* Social Media  Twitter  Facebook  Blogs  Youtube

SolidWorks Introductory  Introducing SolidWorks PDF  SolidWorks Fundamentals SolidWorks Help  Help Topics  Context Sensitive  Help.SolidWorks.com  Searching from Google: site:help.solidworks.com/<version><search string>  Turning Web Help on/off  Glossary

SolidWorks What’s New  Within Help Pages  By Topic Moving from 2D to 3D  Moving from 2D system to SolidWorks Tutorials Quick Tips Prompts Search from within SolidWorks

SolidWorks Tip of the Day Setting up Dynamic Help on first startup Administrative Guides API Help Add-in Help

Where do you go when you need help? SolidWorks Help Online  SolidWorks.com  SolidWorks Forums  Knowledge Base* Social Media

Online - SolidWorks.com SolidWorks Product Information  By Product  By Industry  Purchasing Support Area  Support  Downloads  Forums  Online Help  Learning Resources

Online - SolidWorks.com Community  Blogs  User Group Information  Forums  To log in or not log in? ― Read-only access  Searching the Forum

Online – SolidWorks.com Resource Center  Many Types of Content  Videos  Tutorials  Tech Tips  Education

Online – Knowledge Base* Subscription Customers  SolidWorks Knowledge Base Free Product Support  eDrawings  3D ContentCentral

Where do you go when you need help? SolidWorks Help Online  SolidWorks.com  SolidWorks Forums  Knowledge Base* Social Media

Social Media: SolidWorks Approach Actively engage existing and potential users  Distribute information  Provide learning resources  Better understand user needs Participate in social media  See what other SolidWorks users are doing  Keep the fun feeling from #SWW12  Win Prizes!

Social Media SolidWorks does NOT provide direct support through social media SolidWorks resellers: primary support Then why include social media in a talk about user assistance?

Social Media

Social Media - Twitter @SolidWorks:  Matt West  Get news and updates  See who else is using SolidWorks, doing similar design  Over 7,000 followers  Mainly professionals  https://twitter.com/ #!/SolidWorks

Social Media - Twitter @SWUGN  Richard Doyle  News about all the SWUGN activities and meetings, worldwide  Over 400 followers  https://twitter.com/ #!/SWUGN

Social Media - Twitter Follow this twitter list for tweets from many SolidWorks users https://twitter.com/#!/ SolidWorks/solidworks- contacts/members

Social Media - Twitter Hash tags  #SolidWorks  #SWW12

Social Media - Twitter Who follows any of these SolidWorks accounts? Are we tweeting about the right things for you? What could we stop tweeting about? What could we start tweeting about?

Social Media - Facebook Read stories about engineering and design Mini resource center Audience is younger than Twitter  40% are 18-24  35% are 24-35 Audience very international  20% from Turkey  Many from Malaysia, Indonesia https://www.facebook. com/#!/solidworks

Social Media - Facebook Who has befriended SolidWorks on Facebook? Is Facebook a good mini-resource center? Would can we do better there?

Social Media – LinkedIn Professional Network Find Jobs that involve using SolidWorks Seminars SolidWorks does NOT own this group. SolidWorks does NOT post anything here Completely managed by the community http://www.linkedin.co m/groups?gid=82201& trk=myg_ugrp_ovr

Social Media - LinkedIn Is anyone a member of the LinkedIn SolidWorks group?

Social Media - Blogs SolidWorks Blog – company updates, innovation, product news http://blogs.solidworks.co m/solidworksblog/ SolidWorks Community - http://blogs.solidworks.co m/swcommunity/

Social Media - Blogs SolidWorks Teacher http://blogs.solidworks.co m/teacher/

Social Media - Blogs Many other blogs related to SolidWorks http://www.solid works.com/sw/re ad-solidworks- blogs.htm

Social Media - Blogs Who follows the SolidWorks blog? The SolidWorks Community blog? The Teacher blog? What blog topics do you want us to cover?

Social Media - YouTube SolidWorks has a channel Short how-to videos http://www.youtub e.com/user/solidw orks

Social Media - YouTube Who here has watched any of the SolidWorks videos on YouTube? What improvements or changes would you like to future videos on the YouTube channel? What (if any) integration of social media into SolidWorks would be useful?

Give us feedback here at SWW! Come to the usability lab  In the Hilton Bayfront  Pod in the SolidWorks booth in the exhibition hall

Give us feedback all year long! In addition to using the forums and social media, send us your log files

Questions?Post to theDocumentation andTraining area of forumhttps://forum.solidworks.com/community/solidworks/help_and_training Click here!

Thank You!Twitter: @MaryBethRavenPersonal blog (about social media use):www.MaryBethRaven.org

Summary SolidWorks Help Online  SolidWorks.com  Knowledge Base  SolidWorks Forums Social Media

Help yourself jan12

by Mary Raven on Mar 21, 2012

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