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By Manoj Vig 
manojvig@gmail.com 
http://www.linkedin.com/in/manojvig
1 What is Information and why is it important to manage it 
2 Data Life Cycle(collection, maturing, securing and managing) 
3 Analytics-Making meaningful business decisions
What is Information and why is it important to manage it 
Data Life Cycle(collection, maturing, securing and managing) 
Analytics-Making meaningful business decisions
Wisdom 
Knowledge 
Information 
Data 
 Information makes sense of data 
 Information is a message 
 Brain reacts to Information demand 
 Information guides decision making 
 Information is everywhere 
 Information can “manage” you 
DIKW Source - Wikipedia 
Value
 Guess based decisions are too risky 
 Enough information to support facts 
 Brand value and credibility 
 Prediction and control 
 Follow facts/data and not opinions 
Performance management- You can 
not control what you can not measure 
Data 
Collection 
Data Maturity 
Process 
Information 
Creation 
Analysis and 
Exploration 
Decision 
making 
Fact 
verification
Metadata 
• Business 
• Technical 
Master Data 
• Customers 
• Products 
• Accounts 
• Location 
Operational 
Data 
• Internal 
• External/Cloud 
Unstructured 
Data 
• Emails 
• Scanned docs 
• Vendor data 
Analytical Data 
• Historical 
• Transformed 
• Strategic 
 Metadata is the foundation of complete reference model 
 Master data will enable “Single Version of the truth” 
 Operational data reflects actual business transactions 
 Unstructured data is untapped wealth of information 
 Analytical data will eventually be used to make strategic decisions
 One of the biggest data centric business domains 
 Fuel for innovation 
 Patient safety and wellness 
 Regulations and compliance 
Discovering new opportunities 
 Risk reduction and mitigation 
Critical business processes and velocity of information changes 
 Competitive intelligence 
Dependencies on external data (e.g. Call activity, physician usage, IMS data) 
 Influx of new information sources and explosion of data
What is Information and why is it important to manage it 
Data Life Cycle(collection, maturing, securing and managing) 
Analytics-Making meaningful business decisions
Data management policies/regulations 
Creation Acquisition Assessment 
Quality 
Framework 
Integration 
Delivery & 
Retention 
Archiving Disposition 
Data Governance
 Classification 
 Sensitive Vs Non Sensitive Data 
 Master data elements 
 Location based 
Life Cycle 
 What to retain and archive 
 How long to archive 
 Value assessment policies 
 Disposition 
Security 
 Storage/masking 
Ownership and usage 
Mobile usage management 
Delivery 
 External distribution 
 Governance policies 
 Analytics/Reports 
Classification 
Security 
Life Cycle 
Delivery
 More then “data about data” 
 Metadata management strategy 
 Holy grail of consistency 
 Realization of Data governance vision 
 Risk management and IT agility 
 Applications 
Data lineage 
Impact analysis 
Delivery speed 
Business glossary and source identification 
Categorization 
Metadata 
Dimensions 
Level of 
Detail 
Types 
Sources 
Descriptive, Structural, 
administrative 
Business & Technical 
metadata 
IT systems, sources 
documents 
Contextual, logical, 
physical
What is Information and why is it important to manage it 
Data Life Cycle(collection, maturing, securing and managing) 
 Data Quality – Building trust in data and information 
The Impact of Unstructured data 
Analytics-Making meaningful business decisions
 Encourages Fact based decision making 
 Trusted data is a true asset 
 Business and IT interaction 
 High cost of opportunity 
 Proactive risk management 
 Regulations & audit requirements 
1. Quality of 
Data 
2. Quality of 
information 
3. Quality of 
Decisions 
5. Quality of 
Results 
4. Quality of 
Actions
Assess Define Act Learn 
 Define Data Map 
 Data Standards 
 Profile Data 
 Identify Sources 
Classification 
 Rules 
 Policies 
 Tolerance 
 Rule Ownership 
 Validation process 
 Standardization 
 Rule application 
 Measurement 
 Quality reports 
 Trend dashboard 
 Policy dashboard 
 Domain dashboard
 Preventive technique 
 Improves ROI and reduces TCO 
Data anomaly detection 
 Data Quality Rule identification 
 Data Reverse engineering 
 Metadata Analysis 
 Domain discovery 
 Classification of Issues 
Drill Down
 Classification of elements 
 Data Quality Strategy 
 Robust Governance mode 
 Intended Vs Actual usage 
 Continuous improvement 
 Quality as part of SDLC 
 Regular year long audits 
Value 
Data 
Quality 
Control 
& 
Governance 
Business 
Processes 
Data 
Movement
Data 
Acquisition 
Data 
Standards 
Data 
Architecture 
Data 
Quality 
Metadata MDM 
Data 
Security 
B2B 
Information 
Exchange 
Mobility 
Information 
Access 
control 
Enterprise Content Mgtm 
Social 
Media 
SaaS/Web 
Publishing 
LOB 
Data 
Liaison-1 
LOB 
Data 
Liaison-2 
Data 
steward-1 
Data 
steward-2 
DG 
Auditors 
Data owners 
Business Sponsorship IT Sponsorship 
Scope Roles Sponsorship 
Data/Information Life cycle management processes
 Improved Business insight 
 Information/Data ownership 
 Establishing Decision points 
 Securing critical information 
 Compliance with regulations 
 Better alignment with objectives 
Organizational 
Culture 
• Align with business model 
• Assess organizational maturity 
• Consider cross functional agenda 
Sponsorship 
• Strong executive sponsorship 
• Business should own the framework 
• IT should manage the framework 
• Tie with real benefits (e.g. reduction in cost) 
Execution 
• Establish a hybrid implementation approach 
• Can start small and expand 
• Establish clear roles and authorities 
• Integrated process (with SDLC) 
• Constantly educate people (IT + Business)
What is Information and why is it important to manage it 
Data Life Cycle(collection, maturing, securing and managing) 
 Data Quality – Building trust in data and information 
The Impact of Unstructured data 
Analytics-Making meaningful business decisions
RDBMS 
(Traditional structured data 
Transform 
Text 
Analytics 
Collection Layer 
Business Users 
Internal docs Media content Web content Machine Content
Strucured Data Unstrucured Data 
25% 
75% 
Less or no control 
More Control 
 Amount of data/Information 
 Lack of Control 
 Growth Projections 
 Impact of Web content 
 360 degree view 
 Significant improvement in business 
insight (Structured +Unstructured) 
 Competitive intelligence
Disposition 
Analytics 
Compliance 
Storage 
Introduce 
Structure 
Store 
Unstructured 
And storage Geo distribution 
Collection 
Classification 
Architectural 
• Create a Reference 
Architecture 
• Define integration 
processes 
• Establish storage 
framework 
• Select appropriate 
technology 
Governance 
• Establish ownership 
• Metadata integration 
points 
• Establish Quality 
business rules points 
• Govern raw, 
transformed and 
analytical usage 
Compliance 
• Establish social 
media policy 
• Compliance with 
FDA and other 
regulatory 
• Sensitivity towards 
internal regulations
What is Information and why is it important to manage it 
Data Life Cycle(collection, maturing, securing and managing) 
 Data Quality – Building trust in data and information 
The Impact of Unstructured data 
Analytics-Making meaningful business decisions
Wisdom 
Knowledge 
Information 
Smart business actions, prescriptive analytics changes 
& Results 
Established KPIs 
Transformed Data 
Predictive modeling, 
Co-relations & decision support 
OLAP analysis, 
visualizations, sharing 
Pre built reports & 
basic dashboards 
Data collection, ETL, Storage 
Raw Data Silo data capture 
& standalone reporting 
Actions/Changes 
Robust 
Awareness 
Insight 
Improved 
understanding 
Limited 
understanding 
Total Ignorance 
Business Value
Query, reporting 
Pre defined 
questions 
OLAP Analysis, 
Drill downs, Power 
analysis 
Predictive analytics, 
scenario modeling, 
visualizations 
Prescriptive Analytics, 
Fact based recommendations, 
Something 
happened 
Why did it 
happen 
What will happen? 
What can we do 
To make it happen
Analytical 
Skills 
Business 
Analytics 
Business 
Knowledge 
Statistical 
Knowledge 
Technical 
Knowledge 
 Business analytics is a function 
 It is ever evolving 
 Should be seen as a strategic asset 
 As good as domain knowledge of 
resources 
 Technology should follow Analytics 
strategy and not other way around 
 Depends on Data quality & 
information delivery layer 
 Requires Analytic/Information 
governance
What is Information and why is it important to manage it 
Data Life Cycle(collection, maturing, securing and managing) 
 Data Quality – Building trust in data and information 
The Impact of Unstructured data 
Analytics-Making meaningful business decisions 
 Predictive Analytics
Data Collection 
Data Quality 
& 
Prepared Data 
Data Exploration 
Pattern detection 
Predictive 
Engine 
Predictive 
Model 
Prediction 
Information 
Action? 
Variables 
Critical 
 A framework to predict the likelihood of events 
 Depends on established statistical models and avoid guess work 
 Creates an experience of personalization 
 PA is different from traditional BI but can be an extension 
 Reporting/dashboards can tell you what happen & why it happened 
 PA can use same data and many variables to “forecast” what may happen

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Using information management to support data driven actions

  • 1. By Manoj Vig manojvig@gmail.com http://www.linkedin.com/in/manojvig
  • 2. 1 What is Information and why is it important to manage it 2 Data Life Cycle(collection, maturing, securing and managing) 3 Analytics-Making meaningful business decisions
  • 3. What is Information and why is it important to manage it Data Life Cycle(collection, maturing, securing and managing) Analytics-Making meaningful business decisions
  • 4. Wisdom Knowledge Information Data  Information makes sense of data  Information is a message  Brain reacts to Information demand  Information guides decision making  Information is everywhere  Information can “manage” you DIKW Source - Wikipedia Value
  • 5.  Guess based decisions are too risky  Enough information to support facts  Brand value and credibility  Prediction and control  Follow facts/data and not opinions Performance management- You can not control what you can not measure Data Collection Data Maturity Process Information Creation Analysis and Exploration Decision making Fact verification
  • 6. Metadata • Business • Technical Master Data • Customers • Products • Accounts • Location Operational Data • Internal • External/Cloud Unstructured Data • Emails • Scanned docs • Vendor data Analytical Data • Historical • Transformed • Strategic  Metadata is the foundation of complete reference model  Master data will enable “Single Version of the truth”  Operational data reflects actual business transactions  Unstructured data is untapped wealth of information  Analytical data will eventually be used to make strategic decisions
  • 7.  One of the biggest data centric business domains  Fuel for innovation  Patient safety and wellness  Regulations and compliance Discovering new opportunities  Risk reduction and mitigation Critical business processes and velocity of information changes  Competitive intelligence Dependencies on external data (e.g. Call activity, physician usage, IMS data)  Influx of new information sources and explosion of data
  • 8. What is Information and why is it important to manage it Data Life Cycle(collection, maturing, securing and managing) Analytics-Making meaningful business decisions
  • 9. Data management policies/regulations Creation Acquisition Assessment Quality Framework Integration Delivery & Retention Archiving Disposition Data Governance
  • 10.  Classification  Sensitive Vs Non Sensitive Data  Master data elements  Location based Life Cycle  What to retain and archive  How long to archive  Value assessment policies  Disposition Security  Storage/masking Ownership and usage Mobile usage management Delivery  External distribution  Governance policies  Analytics/Reports Classification Security Life Cycle Delivery
  • 11.  More then “data about data”  Metadata management strategy  Holy grail of consistency  Realization of Data governance vision  Risk management and IT agility  Applications Data lineage Impact analysis Delivery speed Business glossary and source identification Categorization Metadata Dimensions Level of Detail Types Sources Descriptive, Structural, administrative Business & Technical metadata IT systems, sources documents Contextual, logical, physical
  • 12. What is Information and why is it important to manage it Data Life Cycle(collection, maturing, securing and managing)  Data Quality – Building trust in data and information The Impact of Unstructured data Analytics-Making meaningful business decisions
  • 13.  Encourages Fact based decision making  Trusted data is a true asset  Business and IT interaction  High cost of opportunity  Proactive risk management  Regulations & audit requirements 1. Quality of Data 2. Quality of information 3. Quality of Decisions 5. Quality of Results 4. Quality of Actions
  • 14. Assess Define Act Learn  Define Data Map  Data Standards  Profile Data  Identify Sources Classification  Rules  Policies  Tolerance  Rule Ownership  Validation process  Standardization  Rule application  Measurement  Quality reports  Trend dashboard  Policy dashboard  Domain dashboard
  • 15.  Preventive technique  Improves ROI and reduces TCO Data anomaly detection  Data Quality Rule identification  Data Reverse engineering  Metadata Analysis  Domain discovery  Classification of Issues Drill Down
  • 16.  Classification of elements  Data Quality Strategy  Robust Governance mode  Intended Vs Actual usage  Continuous improvement  Quality as part of SDLC  Regular year long audits Value Data Quality Control & Governance Business Processes Data Movement
  • 17. Data Acquisition Data Standards Data Architecture Data Quality Metadata MDM Data Security B2B Information Exchange Mobility Information Access control Enterprise Content Mgtm Social Media SaaS/Web Publishing LOB Data Liaison-1 LOB Data Liaison-2 Data steward-1 Data steward-2 DG Auditors Data owners Business Sponsorship IT Sponsorship Scope Roles Sponsorship Data/Information Life cycle management processes
  • 18.  Improved Business insight  Information/Data ownership  Establishing Decision points  Securing critical information  Compliance with regulations  Better alignment with objectives Organizational Culture • Align with business model • Assess organizational maturity • Consider cross functional agenda Sponsorship • Strong executive sponsorship • Business should own the framework • IT should manage the framework • Tie with real benefits (e.g. reduction in cost) Execution • Establish a hybrid implementation approach • Can start small and expand • Establish clear roles and authorities • Integrated process (with SDLC) • Constantly educate people (IT + Business)
  • 19. What is Information and why is it important to manage it Data Life Cycle(collection, maturing, securing and managing)  Data Quality – Building trust in data and information The Impact of Unstructured data Analytics-Making meaningful business decisions
  • 20. RDBMS (Traditional structured data Transform Text Analytics Collection Layer Business Users Internal docs Media content Web content Machine Content
  • 21. Strucured Data Unstrucured Data 25% 75% Less or no control More Control  Amount of data/Information  Lack of Control  Growth Projections  Impact of Web content  360 degree view  Significant improvement in business insight (Structured +Unstructured)  Competitive intelligence
  • 22. Disposition Analytics Compliance Storage Introduce Structure Store Unstructured And storage Geo distribution Collection Classification Architectural • Create a Reference Architecture • Define integration processes • Establish storage framework • Select appropriate technology Governance • Establish ownership • Metadata integration points • Establish Quality business rules points • Govern raw, transformed and analytical usage Compliance • Establish social media policy • Compliance with FDA and other regulatory • Sensitivity towards internal regulations
  • 23. What is Information and why is it important to manage it Data Life Cycle(collection, maturing, securing and managing)  Data Quality – Building trust in data and information The Impact of Unstructured data Analytics-Making meaningful business decisions
  • 24. Wisdom Knowledge Information Smart business actions, prescriptive analytics changes & Results Established KPIs Transformed Data Predictive modeling, Co-relations & decision support OLAP analysis, visualizations, sharing Pre built reports & basic dashboards Data collection, ETL, Storage Raw Data Silo data capture & standalone reporting Actions/Changes Robust Awareness Insight Improved understanding Limited understanding Total Ignorance Business Value
  • 25. Query, reporting Pre defined questions OLAP Analysis, Drill downs, Power analysis Predictive analytics, scenario modeling, visualizations Prescriptive Analytics, Fact based recommendations, Something happened Why did it happen What will happen? What can we do To make it happen
  • 26. Analytical Skills Business Analytics Business Knowledge Statistical Knowledge Technical Knowledge  Business analytics is a function  It is ever evolving  Should be seen as a strategic asset  As good as domain knowledge of resources  Technology should follow Analytics strategy and not other way around  Depends on Data quality & information delivery layer  Requires Analytic/Information governance
  • 27. What is Information and why is it important to manage it Data Life Cycle(collection, maturing, securing and managing)  Data Quality – Building trust in data and information The Impact of Unstructured data Analytics-Making meaningful business decisions  Predictive Analytics
  • 28. Data Collection Data Quality & Prepared Data Data Exploration Pattern detection Predictive Engine Predictive Model Prediction Information Action? Variables Critical  A framework to predict the likelihood of events  Depends on established statistical models and avoid guess work  Creates an experience of personalization  PA is different from traditional BI but can be an extension  Reporting/dashboards can tell you what happen & why it happened  PA can use same data and many variables to “forecast” what may happen