Assisted Digital at the Government Digital Service (GDS) | Richard Smith | June 2014
•
1 like•828 views
Richard Smith from the Government Digital Service (GDS) gave this presentation at our Really Useful Day: Digital Services for All, 12 June 2014, in Peterborough. The presentation explained what assisted digital is, the digital inclusion scale and help available if you are working on assisted digital.
Recommended
Recommended
More Related Content
Viewers also liked
Viewers also liked (7)
Similar to Assisted Digital at the Government Digital Service (GDS) | Richard Smith | June 2014
Similar to Assisted Digital at the Government Digital Service (GDS) | Richard Smith | June 2014 (20)
More from Department for Communities and Local Government Local Digital Campaign
More from Department for Communities and Local Government Local Digital Campaign (20)
Recently uploaded
Recently uploaded (20)
Assisted Digital at the Government Digital Service (GDS) | Richard Smith | June 2014
- 1. Richard Smith Assisted Digital Team Government Digital Service @RichSmiths
- 3. GDS Some people won’t be able to use digital services independently
- 4. GDS
- 5. GDS Someone will either guide the user through the service, or...
- 6. GDS … take over and enter information into the service on the user’s behalf
- 7. GDS Digital take-up Assisted digital Digital inclusion
- 8. GDS Digital take-up Assisted digital Digital inclusion
- 9. GDS Assisted digital is part of digital transformation
- 10. GDS Case studies
- 11. GDS How you deliver assisted digital support depends on your users’ needs
- 12. GDS Basic Online Skills: Able to search and communicate, safely
- 13. GDS
- 15. GDS Understanding the assisted digital user journey
- 16. GDS “Where do I go for help?” Needs assessment Assisted transaction Feedback
- 18. GDS Pilot your assisted digital support
- 19. GDS Pilot, launch and iterate
- 21. GDS Assisted digital is part of digital transformation
- 22. GDS
- 23. GDS “...this round of user testing reminded me that I am lucky to be doing this job and to be working with a team who are solving problems to change public services for the better. I’m excited to think that building a simpler and clearer redundancy payments service might even encourage users who may otherwise need assisted digital support to take that leap of faith and get online.” https://digitaltransformation.blog.gov.uk/
- 24. GDS Design support to meet user needs Understand the assisted digital user journey Work with experts Pilot, launch and iterate
- 30. Richard Smith Assisted Digital Team Government Digital Service @RichSmiths