The New Seriousness of Design
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Slides from my talk at the 2013 Global Service Design Conference. Is service design more in love with process than outcomes? #sdnc13
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The New Seriousness of Design
- 1. The New Seriousness of Design Lee Sankey Design Director Barclays ! @leesankey
- 2. It’s a wonderful time for design. More relevant than ever Why? The New Seriousness of Design
- 3. 1 Disruption and change
- 4. 2 Expectations have changed
- 5. 3 Rising complexity, distributed value No longer just a branch and a cheque book
- 6. 3 Rising complexity, distributed value Nike, more than just shoes
- 7. We see… The New Seriousness of Seriousness of Design Lee Sankey - The NewDesign
- 8. Designers founding and running companies The New Seriousness of Design
- 9. Agencies launching their own products The New Seriousness of Design
- 10. Design becoming a part of the boardroom
- 11. Design becoming a core business competency Barclays Design Office
- 12. A new era. Design has an unprecedented opportunity to fulfil its potential. People are listening. Business gets it. What are the implications of design’s new significance and having seat at the business table? The New Seriousness of Design
- 13. Simply put, design can… Make or break a business ! Create new realities ! Help address profound global challenges The New Seriousness of Design
- 14. The New Seriousness of Design
- 15. Are designers ready for the responsibility? Lee Sankey - The New Seriousness of Design
- 16. Is Service Design ready? Lee Sankey - The New Seriousness of Design
- 17. Service Design? The New Seriousness of Design
- 18. Service Design? The New Seriousness of Design
- 19. Service Design? The New Seriousness of Design
- 20. Brilliant at communicating the ‘how’, but… ! What was the problem/opportunity? What was your idea? What happened? The New Seriousness of Design
- 21. Is Service Design more in love with process than outcomes? The New Seriousness of Design
- 22. Do we want to be defined by the process or defined outcomes? The New Seriousness of Design
- 23. Design is changing. Shaped by opposing forces The New Seriousness of Design
- 24. The New Seriousness of Design
- 25. The New Seriousness of Design
- 26. The New Seriousness of Design
- 27. The New Seriousness of Design
- 28. The New Seriousness of Design
- 29. The New Seriousness of Design
- 30. The New Seriousness of Design
- 31. - Expanding role and responsibility - Collapsing process, blurring of disciplines - Fusion of ‘materials’ The New Seriousness of Design
- 32. - Expanding role and responsibility - Collapsing process, blurring of disciplines - Fusion of ‘materials’ Fundamentally creating New Conditions The New Seriousness of Design
- 33. - Expanding role and responsibility - Collapsing process, blurring of disciplines - Fusion of ‘materials’ Fundamentally creating New Conditions Implications for design education, design agencies, in-house teams and design community The New Seriousness of Design
- 34. - Expanding role and responsibility - Collapsing process, blurring of disciplines - Fusion of ‘materials’ Fundamentally creating New Conditions Implications for Service Design? The New Seriousness of Design
- 35. New Conditions & Service Design When everything is melting, does trying to define Service Design hinder? ! Services Design (discipline) can be applied top down but also used bottom up by other disciplines (mentality). I.e. Service Design itself becoming ‘distributed’ ? The New Seriousness of Design
- 36. New Conditions Three Opportunities for Service Design The New Seriousness of Design
- 37. 1 The Devil is no longer in the details The New Seriousness of Design
- 38. 1 The Devil’s in disruption and the differences The New Seriousness of Design
- 39. Will the future of banking be decided by a UI Design? Lee Sankey - The New Seriousness of Design
- 40. It’s not just getting the design right. You need to design the right thing. The New Seriousness of Design
- 41. 2 What you add, rather than take away The New Seriousness of Design
- 42. The New Seriousness of Design
- 43. The New Seriousness of Design
- 44. Bland, flat and seamlessly forgettable? The New Seriousness of Design
- 46. Watch this video… http://www.dailymotion.com/video/xxw74b_e3-monty-don-s-french-gardens-the-artistic-garden_lifestyle between 3:24 and 4:52 The New Seriousness of Design
- 47. “Monet wasn’t painting the garden, he was painting what the garden means.” The New Seriousness of Design
- 48. 3 Transcend how the service works, to what it means
- 49. Summary New service design mentality for new conditions ! Extend impact to each pillar - strategy, brand, operations, experience ! Be more than glue/integrator/facilitator. Bridge the reality gap (make it real) ! As roles and ‘services’ blur work with all ‘materials’ ! Convince through doing The New Seriousness of Design
- 50. Be in love with outcomes as much as process The New Seriousness of Design
- 51. Thanks! ! ! Lee Sankey Design Director, Barclays ! @leesankey