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Adaptive Content for a
Future-Proofed World
PRESENTED BY: LACEY KRUGER, LEAD INFORMATION ARCHITECT
WHO IS THIS PERSON?

Lacey Kruger
Lead Information Architect

- 7+ years with Blackbaud/Convio
- Specializes in:
  • User Experience Design
  • Mobile Web Presence
  • CMS Architecture
#BBCON TWEETS:


        #bbinteractive
AGENDA

•What is Adaptive Content?
•Why is Adaptive Content important?
•What do we need to get started?
•Content Modeling
•Content Strategy
•A Future-Proofed Content Model
CONTENT IS…
ADAPTIVE CONTENT IS…



   Content that is structured
   so that a single item can be
   displayed across a multitude
   of devices in a multitude of
   formats
ADAPTIVE CONTENT IS…



   a.k.a.
   • Structured Content
   • Mobile Content
   • Intelligent Content
   • Responsive Content
ADAPTIVE CONTENT AND RESPONSIVE DESIGN


  “Responsive Web Design is
   an approach to web design in
   which a site is crafted to
   provide an optimal viewing
   experience across a wide
   range of devices.”
                                - Wikipedia
ADAPTIVE CONTENT AND RESPONSIVE DESIGN




Source: http://responsivedesign.ca/examples/the-boston-globe-a-newspaper-for-the-21st-century
“If you put water into a cup, it becomes the cup.
      You put water into a bottle and it becomes the
      bottle. You put it in a teapot it becomes the
      teapot. Now, water can flow or it can crash.
      Be water my friend.”
      - Bruce Lee




Source: http://www.physics-chemistry-class.com/chemistry/properties-of-water-in-different-states.html
ADAPTIVE CONTENT AND RESPONSIVE DESIGN

• To develop a successful Responsive
  Design, you really need to re-think your
  website from the ground up
 1.   Content Strategy = ADAPTIVE CONTENT
 2.   Information Architecture
 3.   Page Layouts
 4.   Design
ADAPTIVE CONTENT ILLUSTRATED…
UNDER THE HOOD…




Source: Adapting Ourselves to Adaptive Content by Karen McGrane
WHY SHOULD I CARE?




Source: Google/Ipsos/Sterling, 2012
WHY SHOULD I CARE?




2003         2007     2008          2010   2011          2012
Modern       iPhone   Android       iPad   Kindle Fire   Google
Blackberry            (HTC Dream)                        Nexus Tablet

                        What’s Next??
WHY SHOULD I CARE?

           Content is KING!

• It’s how you tell your stories
• It’s what makes the donors go-round
•It’s what makes people tell their friends
• It’s what keeps visitors ENGAGED
• It’s what keeps your organization
  RELEVANT
WHERE DO WE START?




COPE(Create Once, Publish Everywhere)
WHERE DO WE START?




    CMS
      (Content Management System)
ELEMENTS OF CMS

•Content Types
•Meta Data
•Display Templates
CONTENT TYPES
•Group of content items that share a
 predictable, consistent set of attributes
META DATA

•The attributes or fields needed for
 each content type
•Not to be confused with Meta Data
 for Search
 (although still important for Search!)
•Not all fields are required to allow for
 variable content
META DATA
DISPLAY TEMPLATES

•Part of your CMS that defines how
 your Meta Data gets displayed on
 the screen
•May require different Display
 Templates for different devices
•Let the software do the work
DISPLAY TEMPLATES

•Turns this…
DISPLAY TEMPLATES

•Into this…
DISPLAY TEMPLATES

•And this…
DISPLAY TEMPLATES

•And this…
DISPLAY TEMPLATES

•And this…
CONTENT MODELING

                           Content Strategist


   Content              Content            Content        Content
    Type                 Type               Type           Type


Meta          Meta                       Meta          Meta            Meta
                         Meta
Data          Data                       Data          Data            Data
                         Data
       Meta      Meta             Meta          Meta            Meta
       Data      Data             Data          Data            Data

    Display           Display               Display            Display
   Templates         Templates             Templates          Templates
CONTENT STRATEGY



   “Plans for the
      • Creation
      • Publication and
      • Governance
   of useful, usable content”
                      - Kristina Halvorson
ELEMENTS OF CONTENT STRATEGY

         •Content Inventory
         •Editorial Strategy
                 •Message Hierarchy, Authoring
                 Guidelines, Editorial Calendar
         •Web Writing
                 •Writing content for online publication
         •Search Engine Optimization
                 •Increase potential relevance to specific
                 search engine keywords
Source: The Discipline of Content Strategy by Kristina Halvorson
CONTENT STRATEGY ARTIFACTS




Content Inventory
CONTENT STRATEGY ARTIFACTS




Information Architecture
CONTENT STRATEGY ARTIFACTS




Editorial Calendar
CONTENT STRATEGY ARTIFACTS




Staff Training
CONTENT STRATEGY ARTIFACTS




Authoring Guides
MORE ELEMENTS OF CONTENT STRATEGY


         •Content Management Strategy
                •Defines the technologies needed to capture,
                store, deliver, and preserve content
         •Content Channel Distribution Strategy
                •Defines how and where content will be made
                available to users (email, website, apps,
                devices, syndicated sources, etc.)
         •Meta Data Strategy
                •Identifies the type and structure of meta data
Source: The Discipline of Content Strategy by Kristina Halvorson
ADAPTIVE CONTENT STRATEGY


•Content Management Strategy
  •Choose a CMS that allows for creation of
  Custom Content Types and Fields
•Content Channel Distribution Strategy
  •Identify your priorities to drive requirements
  for Display Templates
•Meta Data Strategy
  •Select a Content Strategist who can create a
  Future-Proofed, Adaptive Content Model
A FUTURE-PROOFED CONTENT MODEL

•Web Writing for the
 21st Century
 - Inverted Pyramid
   approach
 - Make your point
   FIRST, then follow
   with supporting
   details
 - “Write for the chunk”
A FUTURE-PROOFED CONTENT MODEL

•Beware the WYSIWYG!
 - Only use it for Substance
 - When it’s possible to define consistent
   Meta Data for a content type, do it
A FUTURE-PROOFED CONTENT MODEL

•Consistent Substance
 - Users won’t want less when
   they’ve drilled down into a
   single content item
A FUTURE-PROOFED CONTENT MODEL

•Meta Data for all devices
 - Multiple sizes of images
   and thumbnails
   (or image resize tool)
A FUTURE-PROOFED CONTENT MODEL

•Meta Data for all devices
 - Title and Description
   should work in any device
 - First 3-5 words are
   always MOST important
FUTURE-PROOFING CONTENT




Source: Adapting Ourselves to Adaptive Content by Karen McGrane
CLIFF’S NOTES

• Content is the lifeblood of your organization
• Adaptive Content is the way of the future –
  catch on now!
• Create or update your Content Strategy with a
  foundation of Adaptive Content
• Develop a Content Model that is Adaptive and
  Future Proofed
 -   Web Writing for the 21st Century
 -   Beware the WYSIWYG
 -   Consistent Substance
 -   Meta Data for All Devices
I WANT MORE!

•Come see my team at the
 Creative Services Booth!

•Or, email me:
 Lacey.Kruger@blackbaud.com
I WANT MORE!

• Karen McGrane
  - Presentations:
    • Adapting Ourselves to Adaptive Content
    • Content Strategy for Mobile
  - Upcoming book:
    Content Strategy for Mobile
• Ethan Marcotte
 - Book: Responsive Web Design
• Kristina Halvorson
  - Book: Content Strategy for the Web

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Adaptive Content for Future-Proofed World

  • 1. Adaptive Content for a Future-Proofed World PRESENTED BY: LACEY KRUGER, LEAD INFORMATION ARCHITECT
  • 2. WHO IS THIS PERSON? Lacey Kruger Lead Information Architect - 7+ years with Blackbaud/Convio - Specializes in: • User Experience Design • Mobile Web Presence • CMS Architecture
  • 3. #BBCON TWEETS: #bbinteractive
  • 4. AGENDA •What is Adaptive Content? •Why is Adaptive Content important? •What do we need to get started? •Content Modeling •Content Strategy •A Future-Proofed Content Model
  • 6. ADAPTIVE CONTENT IS… Content that is structured so that a single item can be displayed across a multitude of devices in a multitude of formats
  • 7. ADAPTIVE CONTENT IS… a.k.a. • Structured Content • Mobile Content • Intelligent Content • Responsive Content
  • 8. ADAPTIVE CONTENT AND RESPONSIVE DESIGN “Responsive Web Design is an approach to web design in which a site is crafted to provide an optimal viewing experience across a wide range of devices.” - Wikipedia
  • 9. ADAPTIVE CONTENT AND RESPONSIVE DESIGN Source: http://responsivedesign.ca/examples/the-boston-globe-a-newspaper-for-the-21st-century
  • 10. “If you put water into a cup, it becomes the cup. You put water into a bottle and it becomes the bottle. You put it in a teapot it becomes the teapot. Now, water can flow or it can crash. Be water my friend.” - Bruce Lee Source: http://www.physics-chemistry-class.com/chemistry/properties-of-water-in-different-states.html
  • 11. ADAPTIVE CONTENT AND RESPONSIVE DESIGN • To develop a successful Responsive Design, you really need to re-think your website from the ground up 1. Content Strategy = ADAPTIVE CONTENT 2. Information Architecture 3. Page Layouts 4. Design
  • 13. UNDER THE HOOD… Source: Adapting Ourselves to Adaptive Content by Karen McGrane
  • 14. WHY SHOULD I CARE? Source: Google/Ipsos/Sterling, 2012
  • 15. WHY SHOULD I CARE? 2003 2007 2008 2010 2011 2012 Modern iPhone Android iPad Kindle Fire Google Blackberry (HTC Dream) Nexus Tablet What’s Next??
  • 16. WHY SHOULD I CARE? Content is KING! • It’s how you tell your stories • It’s what makes the donors go-round •It’s what makes people tell their friends • It’s what keeps visitors ENGAGED • It’s what keeps your organization RELEVANT
  • 17. WHERE DO WE START? COPE(Create Once, Publish Everywhere)
  • 18. WHERE DO WE START? CMS (Content Management System)
  • 19. ELEMENTS OF CMS •Content Types •Meta Data •Display Templates
  • 20. CONTENT TYPES •Group of content items that share a predictable, consistent set of attributes
  • 21. META DATA •The attributes or fields needed for each content type •Not to be confused with Meta Data for Search (although still important for Search!) •Not all fields are required to allow for variable content
  • 23. DISPLAY TEMPLATES •Part of your CMS that defines how your Meta Data gets displayed on the screen •May require different Display Templates for different devices •Let the software do the work
  • 29. CONTENT MODELING Content Strategist Content Content Content Content Type Type Type Type Meta Meta Meta Meta Meta Meta Data Data Data Data Data Data Meta Meta Meta Meta Meta Data Data Data Data Data Display Display Display Display Templates Templates Templates Templates
  • 30. CONTENT STRATEGY “Plans for the • Creation • Publication and • Governance of useful, usable content” - Kristina Halvorson
  • 31. ELEMENTS OF CONTENT STRATEGY •Content Inventory •Editorial Strategy •Message Hierarchy, Authoring Guidelines, Editorial Calendar •Web Writing •Writing content for online publication •Search Engine Optimization •Increase potential relevance to specific search engine keywords Source: The Discipline of Content Strategy by Kristina Halvorson
  • 37. MORE ELEMENTS OF CONTENT STRATEGY •Content Management Strategy •Defines the technologies needed to capture, store, deliver, and preserve content •Content Channel Distribution Strategy •Defines how and where content will be made available to users (email, website, apps, devices, syndicated sources, etc.) •Meta Data Strategy •Identifies the type and structure of meta data Source: The Discipline of Content Strategy by Kristina Halvorson
  • 38. ADAPTIVE CONTENT STRATEGY •Content Management Strategy •Choose a CMS that allows for creation of Custom Content Types and Fields •Content Channel Distribution Strategy •Identify your priorities to drive requirements for Display Templates •Meta Data Strategy •Select a Content Strategist who can create a Future-Proofed, Adaptive Content Model
  • 39. A FUTURE-PROOFED CONTENT MODEL •Web Writing for the 21st Century - Inverted Pyramid approach - Make your point FIRST, then follow with supporting details - “Write for the chunk”
  • 40. A FUTURE-PROOFED CONTENT MODEL •Beware the WYSIWYG! - Only use it for Substance - When it’s possible to define consistent Meta Data for a content type, do it
  • 41. A FUTURE-PROOFED CONTENT MODEL •Consistent Substance - Users won’t want less when they’ve drilled down into a single content item
  • 42. A FUTURE-PROOFED CONTENT MODEL •Meta Data for all devices - Multiple sizes of images and thumbnails (or image resize tool)
  • 43. A FUTURE-PROOFED CONTENT MODEL •Meta Data for all devices - Title and Description should work in any device - First 3-5 words are always MOST important
  • 44. FUTURE-PROOFING CONTENT Source: Adapting Ourselves to Adaptive Content by Karen McGrane
  • 45. CLIFF’S NOTES • Content is the lifeblood of your organization • Adaptive Content is the way of the future – catch on now! • Create or update your Content Strategy with a foundation of Adaptive Content • Develop a Content Model that is Adaptive and Future Proofed - Web Writing for the 21st Century - Beware the WYSIWYG - Consistent Substance - Meta Data for All Devices
  • 46. I WANT MORE! •Come see my team at the Creative Services Booth! •Or, email me: Lacey.Kruger@blackbaud.com
  • 47. I WANT MORE! • Karen McGrane - Presentations: • Adapting Ourselves to Adaptive Content • Content Strategy for Mobile - Upcoming book: Content Strategy for Mobile • Ethan Marcotte - Book: Responsive Web Design • Kristina Halvorson - Book: Content Strategy for the Web

Editor's Notes

  1. TITLE SLIDE.
  2. Encourage out-loud tweets – questions, interruptions
  3. Sampling of different content itemsAsk audience for other examples
  4. My own definition
  5. AliasesLead-in to Responsive conversation
  6. First great example I saw of Responsive designEthan MarcottePull up site in browser
  7. Can’t just flip a switch for a Responsive WebsiteContent strategy should come first, especially when you are looking to present it in multiple channels
  8. Different devices/environments Different photo sizesDifferent placement of elements like date, sound clip, related item displaysDifferent colors, backgrounds, context
  9. NPR’s CMSScreenshots to come of Luminate CMS
  10. Not only do different users have different size screens, the SAME user is likely to access your content from different screensConsistent experiences are more important than ever
  11. Evolution of devices and screen sizesBrand new iPhone in September with slightly larger screen
  12. Content is the lifeblood of your organization
  13. First of 2 acronymsRepresents a sea change in your org’s content strategy
  14. Second acronymYour CMS must allow you to create custom content types and custom fieldsYou need a CMS to COPE
  15. Ask for audience examples
  16. Ask for audience examples
  17. Now that we know all of the elements of the CMS, how do we fit them together?Define custom content types, each with their own fields or meta dataHow does one know how to create a content model? (see next slide)
  18. Content strategy drives the content model – comes FIRSTYour organization likely has some semblance of a content strategyAdaptive content should become central to that strategy
  19. Traditional elements of content strategy you may already be thinking aboutLet’s take a closer look at some of these…
  20. Content inventory – basis for content quality audit, gap analysis and SEO
  21. Sitemap – high-level structure for your content based on content quality audit and gap analysis
  22. Plan for the publication of all types of content – web, email, traditional mail, etc.
  23. Staff training
  24. Authoring guidelines and documentation
  25. Additional elements of content strategy that are most relevant to Adaptive ContentLet’s take a closer look at how they’re relevant…
  26. Write for the Chunk – focus on each piece of Meta Data individually
  27. Don’t think solely about how your content will display on a Web Page
  28. What you put in the WYSIWYG
  29. 1 of 2 slides on this
  30. From Karen McGrane’s deckGreat illustration of how Adaptive Content should be the foundation for content strategy, content model and display templates