1. KEITH MILLER
10271 New Cut Rd · Greenville, IN 47124 · 502.709.0794 · norman.keith.miller@gmail.com
Experience
• Proven track record of successfully working with and leading a diverse
group of people
• Best of both worlds - fantastic leadership skills and can also “roll up
sleeves” and work on a machine
• Ability to transition industries – leadership capabilities, extensive
manufacturing experience and willingness to constantly learn and improve
allowed for seamless transition between industries
• Significant international experience

2. KEITH MILLER
10271 New Cut Rd · Greenville, IN 47124 · 502.709.0794 · norman.keith.miller@gmail.com
Critical Factors for Successful Operations Management
• Understand the real strength in any operation is its people
• Listen to your people and be willing to “jump in the trenches” to
understand their perspective and feedback
• You can’t manage what you don’t measure – metrics are critical
• Profit focus - continually look for opportunities to improve efficiencies and
create savings
• Set clear, precise, practical goals
• Hold yourself and others accountable for achieving set goals
• Accept and embrace change - understand change is inevitable. What
works well today may not work tomorrow. The key is communication to
keep everyone on the same page.
• Process & Policies can’t stand in the way of business

3. KEITH MILLER
10271 New Cut Rd · Greenville, IN 47124 · 502.709.0794 · norman.keith.miller@gmail.com
International Responsibilities and Experience
Singapore, Malaysia and China
• Plant Start Up
• Meet and work with management staff to develop relationships, build
trust and understand their challenges.
• Understand cultural differences and look for better ways to communicate
• Audit assembly processes to see how well corporate direction was being
carried out, this included several sub-contractors
• Document, communicate and follow up with action items. Communicate
these same actions with other departments at corporate.
• Vendor Business Audits for supply chain of components
Costa Rica and Panama
• Plant start up
• Audit assembly processes
• Start up sub-contractor
Managed 75 people across five foreign countries

4. Key Documents Created for Operations Management
ARTIFACT PURPOSE
Metrics “You can’t manage what you can’t measure” - Created corporate, departmental, vendor
and process metrics.
Executive Business
Summary
PowerPoint presentation incorporating vendor scorecards and key metrics used for
Quality Steering Committee meetings.
Vendor Audit
Summaries
Created and communicated vendor audit summaries for both internal and external
businesses. Summaries included detail on audits including correction action plans.
Vendor Comparisons Document comparing internal departments as well as domestic to Asia vendors.
Vendor Management
Scorecard
Document detailing performance for Tier 1 vendors including on time delivery, parts per
million defects and order defect percentage.
Worldwide
Communications
Summarized key topics from weekly global video conference calls.
Personal Development
Plans
Effectively mentored the personal growth of staff members. Accountable for all
departments globally, understanding cultural differences and creating individualized
development plans.