Bridging the gap in patient experience and patient care in the digital age
Joint commission video notes
1. What points in the video surprised you?
Ineffective communication between providers and patients can result in
a misdiagnosis, inappropriate treatment, and medication errors.
Assessing, treating, and diagnosis appropriately.
Communication is important to safety
Misdiagnosis gets publicity
Compensatory damages for misdiagnosis
Provision of language services – staff may not be trained or comfortable
to use the services
Resources may not be user friendly – such as a telephone service may
not be easily accessible
Organizations need to keep in mind the end user
Office of civil rights – can only enforce where they have jurisdiction
Medicare is only covered by Federal law
Federal rights laws apply to most organizations: hospitals, ambulatory
care centers, behavior health care, home care and long term care
Funding come from HHS
What things that you learned were applicable to your work?