DevOps has become a major enabler of business innovation that can drive digital transformation at an enterprise level if done well. Challenges remain, however. Crossing the chasm from successful DevOps pilots with "two-pizza" teams to full enterprise adoption, including cultural transformation, best practices and tools remains a challenge. Join Alan Shimel as he hosts a panel discussion with Hertz' John LaFreniere, Kaiser Permanente's Raghunath Raman and IBM's Sanjeev Sharma on how traditional enterprises are accelerating innovation by adopting DevOps practices at scale across their organizations. Find out how: - Hertz is accelerating transformation of their platforms, business process and operating models with Cloud, DevOps and Agile. - Kaiser Permanente is managing the cultural, process and integration challenges of multi-speed IT. - IBM has embarked on a DevOps transformation that has engaged over 10,000 developers already -- including becoming one of the world's largest users of GitHub Enterprise. Watch to learn how to assess your organization’s readiness for scaling DevOps, and to identify next steps.

1. © 2016 IBM Corporation 1
Adopting DevOps @ Scale:
Lessons learned at Hertz,
Kaiser Permanente and lBM
November 29th, 2016

2. © 2016 IBM Corporation 2
Sanjeev Sharma
CTO, DevOps Technical
Evangelist, Distinguished
Engineer, IBM
Raghunath Raman
Director - Digital APIs and
Integration Delivery,
Kaiser Permanente
Speakers
John LaFreniere
Vice President of Global
IT Architecture, Hertz
Corporation
Alan Shimel
Moderator, Editor-in-
Chief, DevOps.com

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 Technology debt of legacy systems has
created the need for Greenfield builds of new
systems versus traditional upgrade / evolve
methods
 Move to Cloud/SaaS to reduce/eliminate
dependence on existing data centers
 ConfigOps – unleash DevOps at a macro/
enterprise scale through SaaS, PaaS, and
cloud adoption
Hertz has been in business for nearly 100 years
Hertz Enterprise DevOps Strategy
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DevOps Journey (top-down?)
DevOps and cloud tend to be grassroots
initiatives
 At Hertz, the decision was driven from
the CIO
Setting the strategy is easy when
compared to resetting the culture of an
entire company
 Must be driven by highest levels of
management as a company priority
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 Cloud isn’t magic – it takes resources, planning and
effort. You must educate leadership early
and often avoid misperceptions
 Avoid a plan that enables getting stuck in a hybrid
state of both traditional data centers and cloud with
no end in sight
Challenges for Enterprise DevOps
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7Page© 2016 IBM Corporation
 10.6+ Million members
 38 Hospitals
 626 Medical offices
 18,652 Physicians
 51,010 Nurses
 194,294 Employees
(technical, Administrative,
clerical and caregivers)
Data from Sep 2016
A few statistics of member usage on digital channels
(Dec 2014)
 Visits to kp.org (including visits to m.kp.org) : 162M
 Total registered members : 4.89M
 Test results released online : 78M
 Test results viewed online : 37.4M
 Emails sent to doctors and other providers : 20M
 Prescription refills submitted online : 17.5M
 Appointments booked online : 4.2M
 Kaiser Permanente mobile app downloads : 1.1
million
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8Page© 2016 IBM Corporation
Lower
Cost
Higher
Productivity
Fast Time
to Market
Maximize
Re-use
Why
DevOps?
Challenges
Benefits
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9Page© 2016 IBM Corporation
Behavioral, process, and technology
implications for DevOps @ scale
Implications
Behavioral
Implications
 Embrace agile for small incremental releases
 Establish a culture that encourages and values continuous feedback
 Whole team (e.g., business, development, testing, operations) ownership of solution performance
 Increased collaboration across Business and IT, and within IT
 Establish a culture of quality
 Think automation
Process
Implications
 Must support end-to-end DevOps planning
 Establish 100% automation at the infrastructure, middleware, application/deployment layers
 Create a sense and respond processes enabled by predictive data analysis & application instrumentation
 Improve capacity planning process
 Measure process performance
Technology
Implications
 Remove environment and deployment activities from the developer
 Create automated testing and test data
 Establish collaborative life cycle management
 Standardize monitoring tools across environments
 Create re-usable scripts and deployment tools
 Create pattern-based provisioning and virtualized services
 Collection of metrics
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9. © 2016 IBM Corporation 1010
Development SCM Build Package
Repo
Deploy
Development SCM Build Package
Repo
Deploy
Development SCM Build Package
Repo
Deploy
Development SCM Build Package
Repo
Deploy Test Stage Production
Application N
Application C
Application B
Application A
Enterprise
Release
Agile/Innovation Edge
Rapid Delivery for Innovation • Agile • Antifragile • Experimentation • New and Innovative • Hybrid Cloud • PaaS
Industrialized Core
Deliver at regular cadence • Waterfall -> Agile • Stability • Predictability • Lean Delivery pipeline • Core and Legacy
Hybrid Infrastructure – Physical, Cloud • IaaS/PaaS
Business
Capability
Delivering a Business Capability:
Hybrid Applications, Hybrid Platforms, Hybrid Teams
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10. 11Page© 2016 IBM Corporationhttps://www.ibm.com/devops/method/content/architecture/architecture_devops
Data & Analytics
Hybrid
Microservices
Mobile
IoT
Web App
Use DevOps practices, architectures and
toolchains to build different types of applications.
Integrated view of DevOps practices, architectures &
toolchains
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11. © 2016 IBM Corporation 12© 2016 IBM Corporation 12
The DevOps Optimization and Innovation Workshop
 Review the ‘waste’ in the current state
(Value Stream Mapping)
1. Business goals, IT goals, current initiatives
2. Artifacts
3. Stakeholders
4. Environments
5. Repositories
6. Roles / Organization
7. Metrics
8. Security
9. Culture
 Prioritize challenges to be mitigated
 Create a first pass at a DevOps Adoption
roadmap
The whiteboard
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12. © 2016 IBM Corporation 13© 2016 IBM Corporation 13
Innovate faster by
accelerating software
delivery across hybrid
environments
Transformed from 18-
month cycle times to
delivering a complete
mobile solution in just
five months—with
3-week update cycles
Improve customer
engagement
by shortening feedback
loops
Generated 1,000
items of feedback on new
mobile app in
2 weeks. Reduced
implementation time by
90-95%
Create a culture
of continuous
improvement
and trust
Reduced critical defects
by 80% over the last three
years. 90% on-time
delivery versus 60%
previously
Eliminate error-prone
manual steps and speed
up the release process
Reduced time required
for software releases by
99%. Cost avoidance of
more than US$2.3M per
year for one app.
DevOps accelerates digital transformation
with standardization and automation
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13. © 2016 IBM Corporation 14
Next Steps
 Video: DevOps and Open Technologies - Innovate Like a Startup, Scale for the
Enterprise
 Video: IBM DevOps Video Chat with Gene Kim and DOES16 speakers
 Video: IBM InterConnect 2016: Raghunath Raman on Kaiser Permanente's DevOps
Journey
 Check out the IBM Bluemix Garage Method for guidance on your DevOps journey,
including methods, learning labs and reference architectures.
 Learn how IBM Bluemix Continuous Delivery helps you accelerate your
transformation with integrated tools

14. © 2016 IBM Corporation 15
InterConnect 2017, March 19-23 in Las Vegas
Registration for
InterConnect 2017 is open!
http://ibm.com/interconnect

15. © 2016 IBM Corporation 16
Thank You!