Know about the Keys to better performance.

1. All Work & No Say
Jody Urquhart

2. KEYS TO BETTER PERFORMANCE
How do you create this kind of culture of appreciation?
1. Avoid awards that set people apart from each other, such as
programs for the top sales person. Only one person can win this award,
so only a few will try. It also separates winners from losers.
2. Let employees set their own goals. Show you understand how their
energy helps the team and company, and acknowledge their
contributions.
3. Encourage employees to acknowledge others daily. Set up an
informal network, like a newsletter or bulletin board where people can
brag about their colleagues.
4. Give employees the opportunity during meetings to talk about what
they accomplished that week. In other words, let them brag about
themselves.
5. Recognize people for more than specific projects or achievements.
How does each individual’s strength contribute to the team as a
whole?

3. 6. Make every employee aware of each other’s strengths and give them
a chance to learn from one another.
7. Continuously recognize the achievements of the group as a whole.
Allow them to savor the feeling of achievement.
8. Reinforce the value of the work itself because the caliber of their
functions affects their customers.
9. Celebrate the vision of the company and how the group, made up of
the individuals within it, helps to achieve that vision.
10. Design incentives to reward departments for the whole group’s
accomplishments. Create a work environment where people will wish
to contribute and succeed. Employees expect to be involved. To help
your employees and managers work together towards common goals,
include your corporate core values into the program. If your
organization boasts customer service, include several aspects of this on
the performance evaluation.
This is a small part of the book “All work and no say” by Jody Urquhart. You can go through the
whole book by visiting: All work and no say by Jody Urquhart
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