Jayne Pilot Profile

Jayne Pilot, CEA, EMS(LA), CPEA
President,
Pilot Performance Resources Management Inc.

Speaker, Author, Trainer, Consultant, Auditor
Environment, Health & Safety, Quality Management

1-905-792-3130
jpilot@pilotims.com
www.pilotims.com
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.

Pilot Performance Resources
Management Inc.
Since 1994

Management Systems
Training, Consulting, Auditing

Pilot Performance Resources Management Inc. Copyright © 2
www.pilotims.com.

Business needs to have a framework in place to
manage their operations against the “Grey Tsunami” -
loss of key Managers to retirement.
To-day, business operates in a global marketplace.
The need for standardization of business operations is
important for its “business sustainability”.
Stakeholders want to invest with companies who manage their
risks and improvements for quality, environment, health &
safety and energy management. ISO requires companies to
identify and manage risks, setting up a business framework to
control, monitor, measure and improve business effectiveness
and efficiencies. Verification is done with internal and external
audits.
The way a business manages, impacts not only their business,
but investors, customers, suppliers, communities, country and
the international Management Inc. Copyright ©
Pilot Performance Resources
marketplace. Jayne Pilot
3
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Mission since 1994
Provide Services in Management System Make-overs
improving business sustainability.

• Speaking engagements, Training, Consulting, Auditing in
Business Sustainability, Integrated Management Systems,
Quality, Environment, Health & Safety, Auditing

• Assisting companies to improve the effectiveness and
efficiency of management system operations.

• Lobbied Canadian Federal Government for 3 years for a
Tax Incentive which would assist companies in sustaining
their business operations through economic downtimes.

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Business
Sustainability

Improve
Management Systems
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Criteria
Management Systems to ISO Standards
and Auditing Guideline

Quality Environment Energy Health & Safety

Auditing
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To Be Competitive in a
Global Value Chain

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Speaker
Air & Waste Management Conferences;
Canadian Environmental Auditing
Association, Conference Board of
Canada – NAFTA – Mexico, Globe,
International Disaster Forum; Clean
Tech, AESF Forums; Major Industrial
Accidents Council of Canada, Solid
Waste Expo, Mining Association,
Toronto Environmental Trade Show,
Clean Tech, Canadian Waste
Management, Responsible Care, EPIC,,
etc. Partial List

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Topics

• Business Sustainability • Management Systems to
International Standards
• Integration of – Quality
Management Systems – Environment
– Energy
• Auditing – Health & Safety
– Food Safety

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Leverage
Time, Resources, Knowledge

Automate
Management System Processes
For
Performance, Productivity
Profits

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Budget 2012: Tax incentive for MS
overhaul proposed
The president and principal of Pilot
Performance Resource Management
Inc. in Brampton, Ont. has been
working with federal government
officials in Ottawa for three years to get
support for an incentive she thinks is
critical, especially to small and
medium-sized enterprises (SMEs), as
many key “boomer” managers retire
over the next five to 10 years.
The federal finance department has heard a proposal that would add a
$25,000 tax incentive to its budget calculations? Photo: iStockphoto

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Pilot’s Recommendations for
Tax Incentive
• As a consultant, trainer and auditor, she has observed that many
companies are missing structure and still operating with functional
silos that prevent information from flowing freely across the
organization where it could do the most strategic good.
• The program she proposes will encourage businesses to look at their
operations in terms of objectives and targets, implement planning and
identification of risks. Automating management systems will ensure
data and knowledge cross all functions and are not lost through
retirement attrition, and that tracking and controls are in place, with
verification through audits.
• Her proposal offers three options: implementing management systems
to international standards; supporting ongoing investment in a
recognized management system; or improving management systems
and/or traceability.
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Jayne Pilot, Author
ISO 9001:2008 Book
Guide to implementing and integrating
quality management systems with
Environment, Health & Safety, following
Pilot’s Three Step Process, outlined with
tools and a sample manual, published by
Specialty Technical Publishers in 2002.
Updated quarterly each year thereafter and
now applicable to the new ISO 9001:2008
standard.

Sold over 2,000 copies to Government,
Industry & individuals in
North America.
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ISO 9001 Book
2,000 Books Sold - client examples
ABC Group, AKG of America, Inc., American Crystal Sugar, Biomerieux Inc, Bowater Maritimes Inc., Public Works, Canadian
Corps, Abbott Laboratories, SNC Lavalin, Flexsys Chemicals, Quality Systems Assessment, Oxford Instruments, Zochem, Prairie
Malt, City of Moncton, Halifax Shipyard, Ocean Steel, Branson De Mexico Sa De Cv, Nurcor Steel, Pratt & Whitney, Toledo, Baxter,
House of Troy, Rockwell Scientific, Draper Valley Farms, Babcock, 3M Touch Systems, Reynolds, American Rubber Products,
Master Food USA, John Deer, Eaton Aerospace, E & J Gallo Winery, Phoenix Gold International,

Columbia Forest Products, Dana Canada, Defense Systems Management, Eaton Aerospace Inc., Electro Prime Group The LLC, US
Aluminum, Southern Research Institute, Abitibi, Hydro One, Husky Oil,

Electrolux Home Products, F & A Dairy Products, Federal Express Corporation, Fedex, Ferad Electronics Inc. Fiber Composites LLC,
Fiberstars, Inc., Fromex SA DE CV, Graham Packaging, Grover Manufacturing Corp., Grupo Chamberlain, Haldor Topsoe Inc.,
Haltec Corp, Hamilton Sundstrand Aviation Services Inc., Health Canada Air Quality, Health Canada Environment Assessment,
Health Canada Environmental, Health Canada Environmental Contaminants Bureau, Health Canada Health & Safety, Heico Repair
Group, Honeywell Burdick & Jackson, Illinois Auto Electric Co., Industrial Accident Prevention Association, Industrias Hudson, S.A.
de C.V., Infor, Infor Global Solutions, Interiores Aereos SA DE CV, International Finance Corporation, J&J Maintenance, John
Thurston Machine Ltd., Kask Bros Ready Mix Div, Kerr Group Inc.,Kvaener Chemicals Inc, Lafarge Canada Inc., Linamar
Corporation, Livingston & Haven, Master Flo Valve Inc., Mohawk Industries, Motores Reynosa, S.A. de C.V., International Finance
Corporation (member of World Bank), Multi-Power Products Ltd., Mundet Hermetite Inc., National Office of the Workplace
Hazardous, National Oilwell, Natus Medical Inc., Nnotek Power Coatings, Norsat International Inc.,Nunavut Tunngazik Inc., OYO
Geospace Corp.,Partners In Plastic, Inc.,Pepsi Americas, Perfect Fit Glove Co. Inc., Pharmascience Inc., PI Components Corp.,
Pollard Banknote Limited Partnership, Pratt & Whitney Canada Inc., PRO MAC Manufacturing Ltd., Public Works & Government,
RING Container Technologies, Salsbury Chemicals Inc. , San Antonio Water System, Sandia National Laboratories, Shellcast
Foundries Inc., Sherrill Furniture Co., Spin Master .LTD., STARA ENSO, Stud Welding Associates, Surgical Specialties
Corporation, Tarco Inc., Taylor Manufacturing Inc., Texlon Plastics Corp., TIAX LLC., Toledo Technologies Inc., Tulpehocken
Spring Water, United Medical Enterprises, Van-rob Stampings Inc., Wabash National, Water Quality and Health Bureau,
International Finance Corporation, ADM Milling, AMPAL INC., Atomsphere Annealing Inc., Brenntag Canada, Canfor Corporation,
Carling Technologies, CASTECH, Centre for Health & Safety Innovation, Ditech Inc., Home and Park Motor Homes, Innotek Powder
Coatings, Marwood Ltd., Mohawk Industries Inc., Baytech Plastics,AC Plastics, Shellcast Foundries Inc., Silocaf of New Orleans Inc.,
Tuboscope Pipeline Services, Tulpehocken Mountain Spring Water, UDT Sensors Inc., West Coast Foundry Inc

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Client Examples

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Author - Publications
Book: ISO 9001

Publications:

• ISO Management Systems
Magazine
• Canadian Environmental
Management Magazine
• Solid Waste Magazine
• Contact Canada
• Hazardous Waste Management
• Government Buyer
• Hospital News
• Mining
• Air & Waste
• Brampton Board of Trade
• Toronto Sun
• Hotel-Motel magazine in Canada
• Canadian Sanitary Maintenance
Magazine
• Cleaning Management
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Jayne Pilot
Leader: Awards of Recognition
1. Canada Pakistan Business
Council – Professional of the Year
2. Top 100 Women in Canada
3. Outstanding Business – City of
Brampton Economic Development
& Board of Trade
4. Global Competitiveness

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Canada Pakistan Business Council
Professional of the Year 2011

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Top 100 Women in Canada - 2004
A Demonstrated Industry Leader as a
Trainer, Speaker, Author, Lecturer, Facilitator & Auditor

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Outstanding Business
City of Brampton - Economic Development & Brampton
Board of Trade, 2006 & 2002.

Left - Mayor of Brampton, Susan Fennell; Middle - Jayne Pilot, President,
Pilot Performance Resources Management Inc. holding ISO 9001 book;
Right – Regional Councillor, Mr. John Sanderson &
Past President of Brampton Board of Trade.
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Business Women of Distinction
Global Competitiveness
Pinnacle Award

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Leader

Management Systems Implementation
To
International Standards

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Management System Implementation
Management System Make over to ISO
Developer of a Simple Process Approach
• 1995 Pilot developed
“Three Step Process
– Identify, Insure, Improve”TM
for assisting organizations in
implementing management systems
to International Standards.

• Pilot spent ten years in development
of their training materials and five
of those years were directed to
e-learning.

www.pilotims.com.
ISO Magazine – April 2007

Three Step Process
for Management System Implementation
Performance, Productivity, Profits
“Three Step Process”,
assists businesses to
successfully implement a
management system
framework to meet
international standards.

Criteria provides an
effective and efficient way
to identify, manage and
control risks tied to
organization’s processes,
products/services in
environment, health &
safety and quality,
increasing Performance,
Pilot Performance Resources Management Inc. Copyright © Productivity, Profits.
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Leader

Auditor Certification

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Audits
• Management Systems to ISO
– Gap Analysis
– Internal Audits
– Third-Party for Self-declaration or Auditing
• Integrated Management Systems
• Quality – ISO 9001
• Environment – ISO 14001
• Energy – ISO 50001
• Health & Safety – OHSAS 18001
• Food Safety – ISO 22000
• Supplier/Corporate
• Electrical Safety Audits
• Ontario Electronic Stewardship – Reuse/Refurbishment
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Auditor Certification Development
Canada & USA
Development of Auditor:
training protocols, requirements, programs

– Past Director of the Canadian Environmental Auditing Association - CEAA, now
known as Auditing Association of Canada – AAC. Pilot one of main individuals to
write the requirements for the Body of Skills and Knowledge for Auditor
Certification.

– Member of the Education Committee, for the Board of Environment, Health & Safety
Auditing Certification – BEAC, assisted in the protocols for auditor certification in
the United States.

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Auditor Certification Development
Canada & USA
• Plenary Committee Member Canada for auditor certification.

• Canada Representative - NAFTA conference on ISO 14001.

• Initiated “Environmental Provisional Auditor Program”

• Assisted major Registrars in implementing auditor protocols &
training. Trainer - Lead auditor training.

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Leader: Training
International First

1. E-learning
2. Webinars
3. On-Site Training

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Management Systems Implementation
Core Training:
• Integrated Management Systems
• Quality Management - ISO 9001
• Environmental Management – ISO 14001
• Energy Management – ISO 50001
• Occupational Health & Safety - OHSAS 18001
• Emergency Management
• Food Safety – ISO 22000
• Internal & Lead Auditor - ISO 19011

Internal/Lead Auditor Training - ISO 19011
• Approved by: BEAC
Board of Environment, Health & Safety Certification
• Pre-requisite – Core Training
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Pilot Performance leads in
E-learning for ISO

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E-Learning www.pilotims.com

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Participant Comments
“The course has assisted me in preparing our Environmental Audit Plan and identified training issues,
areas for further development. The speaker was very knowledgeable about subject matter, and
willing to answer questions.” Carolyn Baird, Auditor, City of Toronto

“Acquired knowledge in auditing, EMS, Program development and Policy development. Gained
information to better implement the ISO 14001 in-house for the City.” U. Mader, Toronto Works

“Found Jayne Pilot to have great control and preparation in her training which brought all our key
people to a common level of knowledge.” G. Richardson, NAV Canada

“Draws on experience, excellent overheads.” R. Cretain, DND-Department of National Defence

“Excellent program, it was able to keep my attention during the course, speaker made it interesting.
I feel I have a much greater understanding.” D. Archibald, DND

“Encourages group interaction. Areas of interest were: Environmental Aspects, Policy Statement,
Policy manual development, and aspects of ISO 14001 implementation.”
Naz Hoseim, Estee Lauder Cosmetics
“Good documentation and support, good sense of humor makes the information easier to absorb,
professional and detailed delivery, the working examples are great for re-enforcing material.”
Rob Agostini, Environmental Committee, Hydro One Brampton

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Leader

Environmental

Waste Management

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Environmental Leader
President’s Club
• Browning Ferris – BFI Waste
Management, Fortune 500
Company
• District Manager - Canada,
Medical Waste
• Leader in international firsts
for the environment:
• International Waste Disposal
• Diabetic Depot
• Pharmaceutical Disposal
• 30+ years in Environment,
Health & Safety and Quality

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Management System Development
New Environmental Technology
Recycling Personal Care Products
On average, each baby will use approximately
5,000 diapers from birth to potty training

By recycling diapers environmental savings….

3 trees
7,500 litres of water TM
Enough CO² to drive a car for one
year

And that’s just from ONE baby!

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Chair, Public Liaison Committee, since 1993
Waste to Energy Facility
Energy-from-waste facility in Peel
Region, Ontario, Canada.
Algonquin Power is a private
company contracted by the Region
of Peel, to handle municipal waste

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Environmental
Management
• Waste Management – Waste to Energy, Landfills,
Recyclables, solid, liquid, medical waste
• Water Management
• Hazardous Materials – spills - chemicals
• Resources – Energy, Water, Raw Materials, Natural Gas
• Noise/Odour/Dust

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Leader

Facilities Management

- Government – Indian Affairs, Corrections
- Custodial Management – Education
Facilities – British Columbia
- Healthcare Facilities – Hospitals, Homecare
- Food & Beverage Industry.
- Janitorial

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Pilot’s Client
List

Registrars Government Oil Automotive
Aerospace
Utilities

Environment Manufacturing Health Care Food
Construction
www.pilotims.com.

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Bringing together
People, Processes & Technology
Management System Make-over TM
Jayne Pilot, CEA, EMS(LA), CPEA

www.pilotims.com.

Pilot Performance Resources Management Inc.
P.O.Box 68584, 25 Great Lakes Drive,
Brampton Ontario, L6R OJ8

Tel:1-905-792-3130
Email: jpilot@pilotims.com

www.pilotims.com

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Jayne Pilot Profile

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