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Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
Jayne Pilot Profile
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Jayne Pilot Profile

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Speaker, Author, Trainer, Consultant, Auditor …

Speaker, Author, Trainer, Consultant, Auditor
Environment, Health & Safety, Quality Management Systems

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  • 1. Jayne Pilot, CEA, EMS(LA), CPEA President, Pilot Performance Resources Management Inc. Speaker, Author, Trainer, Consultant, Auditor Environment, Health & Safety, Quality Management 1-905-792-3130 jpilot@pilotims.com www.pilotims.comPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 2. Pilot Performance Resources Management Inc. Since 1994 Management Systems Training, Consulting, AuditingPilot Performance Resources Management Inc. Copyright © 2www.pilotims.com.
  • 3. Business needs to have a framework in place tomanage their operations against the “Grey Tsunami” -loss of key Managers to retirement.To-day, business operates in a global marketplace.The need for standardization of business operations isimportant for its “business sustainability”.Stakeholders want to invest with companies who manage theirrisks and improvements for quality, environment, health &safety and energy management. ISO requires companies toidentify and manage risks, setting up a business framework tocontrol, monitor, measure and improve business effectivenessand efficiencies. Verification is done with internal and externalaudits.The way a business manages, impacts not only their business,but investors, customers, suppliers, communities, country andthe international Management Inc. Copyright © Pilot Performance Resources marketplace. Jayne Pilot 3 www.pilotims.com.
  • 4. Mission since 1994 Provide Services in Management System Make-overs improving business sustainability.• Speaking engagements, Training, Consulting, Auditing in Business Sustainability, Integrated Management Systems, Quality, Environment, Health & Safety, Auditing• Assisting companies to improve the effectiveness and efficiency of management system operations.• Lobbied Canadian Federal Government for 3 years for a Tax Incentive which would assist companies in sustaining their business operations through economic downtimes.Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 5. Business Sustainability Improve Management SystemsPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 6. Criteria Management Systems to ISO Standards and Auditing Guideline Quality Environment Energy Health & Safety AuditingPilot Performance Resources Management Inc. Copyright © 6www.pilotims.com.
  • 7. To Be Competitive in a Global Value ChainPilot Performance Resources Management Inc. Copyright © 7www.pilotims.com.
  • 8. SpeakerAir & Waste Management Conferences;Canadian Environmental AuditingAssociation, Conference Board ofCanada – NAFTA – Mexico, Globe,International Disaster Forum; CleanTech, AESF Forums; Major IndustrialAccidents Council of Canada, SolidWaste Expo, Mining Association,Toronto Environmental Trade Show,Clean Tech, Canadian WasteManagement, Responsible Care, EPIC,,etc. Partial List Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 9. Topics • Business Sustainability • Management Systems to International Standards • Integration of – Quality Management Systems – Environment – Energy • Auditing – Health & Safety – Food SafetyPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 10. Leverage Time, Resources, Knowledge Automate Management System Processes For Performance, Productivity ProfitsPilot Performance Resources Management Inc. Copyright © 10www.pilotims.com.
  • 11. Budget 2012: Tax incentive for MS overhaul proposed The president and principal of Pilot Performance Resource Management Inc. in Brampton, Ont. has been working with federal government officials in Ottawa for three years to get support for an incentive she thinks is critical, especially to small and medium-sized enterprises (SMEs), as many key “boomer” managers retire over the next five to 10 years. The federal finance department has heard a proposal that would add a $25,000 tax incentive to its budget calculations? Photo: iStockphotoPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 12. Pilot’s Recommendations for Tax Incentive • As a consultant, trainer and auditor, she has observed that many companies are missing structure and still operating with functional silos that prevent information from flowing freely across the organization where it could do the most strategic good. • The program she proposes will encourage businesses to look at their operations in terms of objectives and targets, implement planning and identification of risks. Automating management systems will ensure data and knowledge cross all functions and are not lost through retirement attrition, and that tracking and controls are in place, with verification through audits. • Her proposal offers three options: implementing management systems to international standards; supporting ongoing investment in a recognized management system; or improving management systems and/or traceability.Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 13. Jayne Pilot, Author ISO 9001:2008 Book Guide to implementing and integrating quality management systems with Environment, Health & Safety, following Pilot’s Three Step Process, outlined with tools and a sample manual, published by Specialty Technical Publishers in 2002. Updated quarterly each year thereafter and now applicable to the new ISO 9001:2008 standard. Sold over 2,000 copies to Government, Industry & individuals in North America.Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 14. ISO 9001 Book 2,000 Books Sold - client examplesABC Group, AKG of America, Inc., American Crystal Sugar, Biomerieux Inc, Bowater Maritimes Inc., Public Works, CanadianCorps, Abbott Laboratories, SNC Lavalin, Flexsys Chemicals, Quality Systems Assessment, Oxford Instruments, Zochem, PrairieMalt, City of Moncton, Halifax Shipyard, Ocean Steel, Branson De Mexico Sa De Cv, Nurcor Steel, Pratt & Whitney, Toledo, Baxter,House of Troy, Rockwell Scientific, Draper Valley Farms, Babcock, 3M Touch Systems, Reynolds, American Rubber Products,Master Food USA, John Deer, Eaton Aerospace, E & J Gallo Winery, Phoenix Gold International,Columbia Forest Products, Dana Canada, Defense Systems Management, Eaton Aerospace Inc., Electro Prime Group The LLC, USAluminum, Southern Research Institute, Abitibi, Hydro One, Husky Oil,Electrolux Home Products, F & A Dairy Products, Federal Express Corporation, Fedex, Ferad Electronics Inc. Fiber Composites LLC,Fiberstars, Inc., Fromex SA DE CV, Graham Packaging, Grover Manufacturing Corp., Grupo Chamberlain, Haldor Topsoe Inc.,Haltec Corp, Hamilton Sundstrand Aviation Services Inc., Health Canada Air Quality, Health Canada Environment Assessment,Health Canada Environmental, Health Canada Environmental Contaminants Bureau, Health Canada Health & Safety, Heico RepairGroup, Honeywell Burdick & Jackson, Illinois Auto Electric Co., Industrial Accident Prevention Association, Industrias Hudson, S.A.de C.V., Infor, Infor Global Solutions, Interiores Aereos SA DE CV, International Finance Corporation, J&J Maintenance, JohnThurston Machine Ltd., Kask Bros Ready Mix Div, Kerr Group Inc.,Kvaener Chemicals Inc, Lafarge Canada Inc., LinamarCorporation, Livingston & Haven, Master Flo Valve Inc., Mohawk Industries, Motores Reynosa, S.A. de C.V., International FinanceCorporation (member of World Bank), Multi-Power Products Ltd., Mundet Hermetite Inc., National Office of the WorkplaceHazardous, National Oilwell, Natus Medical Inc., Nnotek Power Coatings, Norsat International Inc.,Nunavut Tunngazik Inc., OYOGeospace Corp.,Partners In Plastic, Inc.,Pepsi Americas, Perfect Fit Glove Co. Inc., Pharmascience Inc., PI Components Corp.,Pollard Banknote Limited Partnership, Pratt & Whitney Canada Inc., PRO MAC Manufacturing Ltd., Public Works & Government,RING Container Technologies, Salsbury Chemicals Inc. , San Antonio Water System, Sandia National Laboratories, ShellcastFoundries Inc., Sherrill Furniture Co., Spin Master .LTD., STARA ENSO, Stud Welding Associates, Surgical SpecialtiesCorporation, Tarco Inc., Taylor Manufacturing Inc., Texlon Plastics Corp., TIAX LLC., Toledo Technologies Inc., TulpehockenSpring Water, United Medical Enterprises, Van-rob Stampings Inc., Wabash National, Water Quality and Health Bureau,International Finance Corporation, ADM Milling, AMPAL INC., Atomsphere Annealing Inc., Brenntag Canada, Canfor Corporation,Carling Technologies, CASTECH, Centre for Health & Safety Innovation, Ditech Inc., Home and Park Motor Homes, Innotek PowderCoatings, Marwood Ltd., Mohawk Industries Inc., Baytech Plastics,AC Plastics, Shellcast Foundries Inc., Silocaf of New Orleans Inc.,Tuboscope Pipeline Services, Tulpehocken Mountain Spring Water, UDT Sensors Inc., West Coast Foundry Inc Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 15. Client ExamplesPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 16. Author - PublicationsBook: ISO 9001Publications:• ISO Management Systems Magazine• Canadian Environmental Management Magazine• Solid Waste Magazine• Contact Canada• Hazardous Waste Management• Government Buyer• Hospital News• Mining• Air & Waste• Brampton Board of Trade• Toronto Sun• Hotel-Motel magazine in Canada• Canadian Sanitary Maintenance Magazine• Cleaning ManagementPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 17. Jayne Pilot Leader: Awards of Recognition 1. Canada Pakistan Business Council – Professional of the Year 2. Top 100 Women in Canada 3. Outstanding Business – City of Brampton Economic Development & Board of Trade 4. Global CompetitivenessPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 18. Canada Pakistan Business Council Professional of the Year 2011Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 19. Top 100 Women in Canada - 2004 A Demonstrated Industry Leader as a Trainer, Speaker, Author, Lecturer, Facilitator & AuditorPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 20. Outstanding Business City of Brampton - Economic Development & Brampton Board of Trade, 2006 & 2002.Left - Mayor of Brampton, Susan Fennell; Middle - Jayne Pilot, President, Pilot Performance Resources Management Inc. holding ISO 9001 book; Right – Regional Councillor, Mr. John Sanderson & Past President of Brampton Board of Trade. Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 21. Business Women of Distinction Global Competitiveness Pinnacle AwardPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 22. LeaderManagement Systems Implementation To International Standards Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 23. Management System Implementation Management System Make over to ISO Developer of a Simple Process Approach• 1995 Pilot developed “Three Step Process – Identify, Insure, Improve”TM for assisting organizations in implementing management systems to International Standards.• Pilot spent ten years in development of their training materials and five of those years were directed to e-learning. Pilot Performance Resources Management Inc. Copyright © www.pilotims.com. ISO Magazine – April 2007
  • 24. Three Step Process for Management System Implementation Performance, Productivity, Profits “Three Step Process”, assists businesses to successfully implement a management system framework to meet international standards. Criteria provides an effective and efficient way to identify, manage and control risks tied to organization’s processes, products/services in environment, health & safety and quality, increasing Performance,Pilot Performance Resources Management Inc. Copyright © Productivity, Profits.www.pilotims.com.
  • 25. Leader Auditor CertificationPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 26. Audits • Management Systems to ISO – Gap Analysis – Internal Audits – Third-Party for Self-declaration or Auditing • Integrated Management Systems • Quality – ISO 9001 • Environment – ISO 14001 • Energy – ISO 50001 • Health & Safety – OHSAS 18001 • Food Safety – ISO 22000 • Supplier/Corporate • Electrical Safety Audits • Ontario Electronic Stewardship – Reuse/RefurbishmentPilot Performance Resources Management Inc. Copyright © 26www.pilotims.com.
  • 27. Auditor Certification Development Canada & USADevelopment of Auditor: training protocols, requirements, programs – Past Director of the Canadian Environmental Auditing Association - CEAA, now known as Auditing Association of Canada – AAC. Pilot one of main individuals to write the requirements for the Body of Skills and Knowledge for Auditor Certification. – Member of the Education Committee, for the Board of Environment, Health & Safety Auditing Certification – BEAC, assisted in the protocols for auditor certification in the United States. Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 28. Auditor Certification Development Canada & USA• Plenary Committee Member Canada for auditor certification.• Canada Representative - NAFTA conference on ISO 14001.• Initiated “Environmental Provisional Auditor Program”• Assisted major Registrars in implementing auditor protocols & training. Trainer - Lead auditor training.Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 29. Leader: Training International First 1. E-learning 2. Webinars 3. On-Site TrainingPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 30. Management Systems Implementation Core Training: • Integrated Management Systems • Quality Management - ISO 9001 • Environmental Management – ISO 14001 • Energy Management – ISO 50001 • Occupational Health & Safety - OHSAS 18001 • Emergency Management • Food Safety – ISO 22000 • Internal & Lead Auditor - ISO 19011 Internal/Lead Auditor Training - ISO 19011 • Approved by: BEAC Board of Environment, Health & Safety Certification • Pre-requisite – Core TrainingPilot Performance Resources Management Inc. Copyright © 30www.pilotims.com.
  • 31. Pilot Performance leads in E-learning for ISOPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 32. E-Learning www.pilotims.comPilot Performance Resources Management Inc. Copyright © 32www.pilotims.com.
  • 33. Participant Comments“The course has assisted me in preparing our Environmental Audit Plan and identified training issues,areas for further development. The speaker was very knowledgeable about subject matter, andwilling to answer questions.” Carolyn Baird, Auditor, City of Toronto“Acquired knowledge in auditing, EMS, Program development and Policy development. Gainedinformation to better implement the ISO 14001 in-house for the City.” U. Mader, Toronto Works“Found Jayne Pilot to have great control and preparation in her training which brought all our keypeople to a common level of knowledge.” G. Richardson, NAV Canada“Draws on experience, excellent overheads.” R. Cretain, DND-Department of National Defence“Excellent program, it was able to keep my attention during the course, speaker made it interesting.I feel I have a much greater understanding.” D. Archibald, DND “Encourages group interaction. Areas of interest were: Environmental Aspects, Policy Statement,Policy manual development, and aspects of ISO 14001 implementation.” Naz Hoseim, Estee Lauder Cosmetics“Good documentation and support, good sense of humor makes the information easier to absorb,professional and detailed delivery, the working examples are great for re-enforcing material.” Rob Agostini, Environmental Committee, Hydro One Brampton Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 34. Leader Environmental Waste ManagementPilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 35. Environmental Leader President’s Club• Browning Ferris – BFI Waste Management, Fortune 500 Company• District Manager - Canada, Medical Waste• Leader in international firsts for the environment: • International Waste Disposal • Diabetic Depot • Pharmaceutical Disposal• 30+ years in Environment, Health & Safety and Quality Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 36. Management System Development New Environmental Technology Recycling Personal Care ProductsOn average, each baby will use approximately5,000 diapers from birth to potty trainingBy recycling diapers environmental savings…. 3 trees 7,500 litres of water TM Enough CO² to drive a car for one year And that’s just from ONE baby! Pilot Performance Resources Management Inc. Copyright © www.pilotims.com.
  • 37. Chair, Public Liaison Committee, since 1993 Waste to Energy FacilityEnergy-from-waste facility in PeelRegion, Ontario, Canada.Algonquin Power is a privatecompany contracted by the Regionof Peel, to handle municipal wastePilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 38. Environmental Management • Waste Management – Waste to Energy, Landfills, Recyclables, solid, liquid, medical waste • Water Management • Hazardous Materials – spills - chemicals • Resources – Energy, Water, Raw Materials, Natural Gas • Noise/Odour/DustPilot Performance Resources Management Inc. Copyright © 38www.pilotims.com.
  • 39. Leader Facilities Management- Government – Indian Affairs, Corrections- Custodial Management – Education Facilities – British Columbia- Healthcare Facilities – Hospitals, Homecare- Food & Beverage Industry.- Janitorial Pilot Performance Resources Management Inc. Copyright © 39 www.pilotims.com.
  • 40. Pilot Performance Resources Management Inc. Copyright © 40www.pilotims.com.
  • 41. Pilot Performance Resources Management Inc. Copyright © 41www.pilotims.com.
  • 42. Pilot’s Client List Registrars Government Oil Automotive Aerospace Utilities Environment Manufacturing Health Care Food ConstructionPilot Performance Resources Management Inc. Copyright © 42www.pilotims.com.
  • 43. Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 44. Pilot Performance Resources Management Inc. Copyright ©www.pilotims.com.
  • 45. Bringing together People, Processes & Technology Management System Make-over TM Jayne Pilot, CEA, EMS(LA), CPEAPilot Performance Resources Management Inc. Copyright © 45www.pilotims.com.
  • 46. Pilot Performance Resources Management Inc. P.O.Box 68584, 25 Great Lakes Drive, Brampton Ontario, L6R OJ8 Tel:1-905-792-3130 Email: jpilot@pilotims.com www.pilotims.comPilot Performance Resources Management Inc. Copyright © 46www.pilotims.com.

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