Jay Bishop from J. L. Morgan & Associates presented on the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) survey. The presentation provided an introduction and background on OAS CAHPS, described the components and methodology of the survey, and outlined the participation, eligibility, and reporting requirements. It also reviewed the roles and responsibilities of hospitals, ambulatory surgery centers, and the OAS CAHPS vendor in administering the survey and reporting results to assess patient experience with outpatient surgical care.

1. Presented by:
Jay Bishop, COO
J. L. MORGAN & Associates
January 2016

2. HTTPS://OASCAHPS.ORG

3. J. L. MORGAN & Associates
OBJECTIVE
INTRODUCTION AND BACKGROUND ON OAS CAHPS
COMPONENTS OF THE SURVEY
SURVEY METHODOLOGY
PARTICIPATION AND ELIGIBILITY REQUIREMENTS
ROLES AND RESPONSIBILITIES
REPORTING RESULTS
NEXT STEPS

4. J. L. MORGAN & Associates
INTRODUCTION TO OAS CAHPS
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5. OAS CAHPS GOALS

6. REPORTING MEASURES AND RESULTS
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7. J. L. MORGAN & Associates
REPORTING MEASURES AND RESULTS
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8. OAS CAHPS METHODOLOGY
MONTHLY

9. J. L. MORGAN & Associates
COMMUNICATING WITH PATIENT
NOT

10. ROLES AND RESPONSIBILITIES
HOPD OR ASC
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11. ROLES AND RESPONSIBILITIES
OAS VENDOR
• Work with appropriate HOPD/ASC staff to create monthly patient
information files.
• Receive and perform checks of the monthly patient information files
provided by HOPDs and ASCs data integrity.
• Apply filter criteria, sample patients following the sampling protocols
• Administer the OAS CAHPS Survey in accordance with the protocols and
oversee the quality of work performed by staff and any subcontractors, if
applicable.
• Prepare and submit data files to the OAS CAHPS Survey Data Center
following OAS guidelines
• Review all data submission reports for client facilities to ensure that data
have been successfully uploaded and received.

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G0104 G0105, G0121 G0260
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10021– 69990
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13. SURGICAL CATEGORIES ASSIGNED
Surgical Category
Assigned
Type Description
Category 1 Gastrointestinal CPT code(s) in range 40000–49999 or G-
code(s) G0105, G0121, or G0104
Category 2 Orthopedic CPT code(s) in range 20000–29999 or G-
code is G0260
Category 3 Ophthalmology CPT code(s) in range 65000–68899
Category 4 Other CPT code(s) or G codes not in the range for
surgical categories 1, 2 or 3

14. OAS ELIGIBLE EXAMPLES
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• NOT WITHIN
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15. Visit https://oascahps.org for more information

16. IN SUMMARY

17. Thank You for your Time
J. L. Morgan & Associates
7057 Meadowlark Drive| Birmingham, Al 35242
205-995-7153 | Fax: 205-995-7141
www.Jlmorganandassociates.com