Demonstrating the Value of Process Modelling

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  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
  • Demonstrating the Value of Process Modelling

    1. 1. <ul><li>Connecting Process Professionals </li></ul>Tony Brown and Frank Fletcher Business Process Design Branch Demonstrating the Value of Process Modelling 2 September 2009
    2. 2. Issues and opportunities – the project rationale Project design and conduct The product Benefits of the process approach Questions Demonstrating the Value of Process Modelling
    3. 3. <ul><li>Presentation Outline </li></ul><ul><li>Issues and opportunities – the project rationale </li></ul><ul><li>Project design and conduct </li></ul><ul><li>The product </li></ul><ul><li>Benefits of the process approach </li></ul><ul><li>Questions </li></ul>
    4. 4. FRAUD INVESTIGATION MANUAL (FIM) Issues and opportunities… <ul><li>Need for a framework supporting serious and complex fraud investigations </li></ul><ul><li>Single reference point – readily updated with policy changes </li></ul><ul><li>Assurance of capability to external stakeholders </li></ul><ul><li>Improve the quality and consistency of investigations </li></ul><ul><li>Compliance with the Australian Government Investigation Standards (AGIS) </li></ul><ul><li>Identify, model and implement process improvements </li></ul>
    5. 5. FRAUD INVESTIGATION MANUAL (FIM) How the FIM was developed (and is updated)… Process design workshops with FIT staff, internal and external stakeholders End-to-End Business Process Model completed Reviewed by internal and external stakeholders All updated policy and procedures signed off and links created All associated policy and procedure reviewed for compliance with AGIS and other appropriate standards Implemented nationally FIM updates driven by feedback and policy changes
    6. 6. FRAUD INVESTIGATION MANUAL (FIM) The product - why use a process model…. <ul><li>Demonstrates a logical and controlled approach to fraud </li></ul><ul><li>business processes </li></ul><ul><li>Allows contextual linking to reference documentation </li></ul><ul><li>Linkages and interactions between organisations are displayed </li></ul><ul><li>Clarifies expectations of all parties </li></ul><ul><li>Knowledge gaps identified and filled as the FIM evolves </li></ul><ul><li>New staff use the FIM as their foundation of knowledge </li></ul><ul><li>Supports Quality Control </li></ul>
    7. 7. FRAUD INVESTIGATION MANUAL (FIM) What’s involved 123 Process Diagrams 285 Activities (use cases, both manual and IT) Over 1500 links to documents/URLs Maintained daily to ensure Fraud Investigation staff have access to the latest updates and minimal technical issues.
    8. 8. FRAUD INVESTIGATION MANUAL (FIM) What does it look like……..
    9. 9. FRAUD INVESTIGATION MANUAL (FIM) How does it work……..
    10. 10. FRAUD INVESTIGATION MANUAL (FIM) How does it work……..
    11. 11. FRAUD INVESTIGATION MANUAL (FIM) How does it work……..
    12. 12. FRAUD INVESTIGATION MANUAL (FIM) How does it work……..
    13. 13. FRAUD INVESTIGATION MANUAL (FIM) Benefits of the process approach <ul><li>Eight benefits of the process approach: </li></ul><ul><li>Integration and alignment of processes to enable achievement of planned results </li></ul><ul><li>Ability to focus effort on process effectiveness and efficiency </li></ul><ul><li>Provision of confidence to customers and other interested parties, about the consistent performance of the organisation </li></ul><ul><li>Transparency of operations within the organisation </li></ul>
    14. 14. FRAUD INVESTIGATION MANUAL (FIM) Benefits of the process approach <ul><li>Eight benefits of the process approach (continued): </li></ul><ul><li>Lower costs and shorter cycle times, through the effective use of resources </li></ul><ul><li>Improved consistent and predictable results </li></ul><ul><li>Provision of opportunities for focused and prioritised initiatives </li></ul><ul><li>Involvement of people and clarification of their responsibilities </li></ul>
    15. 15. FRAUD INVESTIGATION MANUAL (FIM) Questions
    16. 16. For further information… Email: [email_address] Phone: (03) 9038 9007 Mobile: 0448 868 007 Skype: iphegedus Web: www.imrehegedus.com <ul><li>Important Notice </li></ul><ul><li>This presentation is the property of Imre Hegedus Consulting [ABN 37 105 464 793 ] (the Owner) and is subject to copyright. </li></ul><ul><li>Subject to the provisions of the Copyright Act 1968 (Cth), no use can be made of this presentation without the expression permission of the Owner. </li></ul><ul><li>This presentation is intended to provide a summary of the subject matter covered. </li></ul><ul><li>The Owner disclaims all liability in relation to the content of this presentation and the use to which it may be put. </li></ul>“ Business Process Management – Insights and Practices into Sustained Transformation ” (2008) available from http://www.arkgroupaustralia.com.au/report-BPM.htm BPM Governance – Insights and Practices

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