Healthwatch Regional Launch Presentation by Linn Phipps, Chair of Healthwatch Leeds April 11th 2013

1. Healthwatch Leeds
Linn Phipps - Chair
11th April 2013

2. What is the role of Healthwatch
Leeds?
•To champion the voice of people who use
health and social services in Leeds
•Make sure these experiences and opinions
influence the way services are run and
commissioned
•To ensure people find out about the
services they need
•To help people complain, if necessary

3. Our values
The people of Leeds said that Healthwatch
should
•Empower people and communities
•Build on what is working well
•Value people and communities and their
contributions
•Be open, transparent and trusted

4. Our style of working
People of Leeds said Healthwatch should be
•Constructively challenging
•Evidence based
•Credible and influential
•Innovative and flexible
and that we should make
•Positive working links and partnerships
with people, communities and
organisations

5. Our expectations of our partners
in health and social care
•Mutual listening and respect
•Develop our understanding of the new
system, roles and accountabilities
•Value and integrate patient experience with
clinical measures
•Enable the patient and public voice to have
influence
•Early involvement
•Value us as a critical friend

6. Key messages
• Working in partnership
• Aspirations - making a difference and
adding value
• Outcome and strategic focus
• Feedback to service users and local
groups

7. Key actions
• Identify our (key) stakeholders
• Build on the legacy & complement what’s
already happening and working
• Identify how and what we aim to
influence
• Identify the change we want to see – and
how we will measure this
• Feedback to service users and local
groups
• Prioritise

8. Contact me
Linn Phipps
linn@healthwatchleeds.co.uk
Contact us
Healthwatch Leeds
Ground Floor, Unit 8 Gemini Park
Sheepscar Way,
Leeds LS7 3JB
Telephone: 0113 898 0035
Textphone: 0113 237 4512
info@healthwatchleeds.co.uk
@hwleeds