Established in 2002, MediGain is a full-service revenue cycle management company, providing IT solutions and professional services to medical practices, clinics, hospitals and other specialty providers to help them navigate an increasingly complex reimbursement environment. With more than 1,000 employees, three quarters of which provide services including medical billing, coding, collections, financial analysis, and more--MediGain knows their way around numbers. So, in 2012, after a recent acquisition had prompted the company to evaluate their lines of business, they took a hard look at the numbers in their BI department--and immediately knew it was time to make some changes. Hobbled with a legacy on-premise analytics system, MediGain’s 18 person BI team was struggling to produce reports for clients that kept pace with company and client expectations. Without the ability to automate reporting, team members were limited to producing ad hoc manual reports on a monthly basis--leaving them prone to error and slowing clients’ ability to take action on the data. The numbers didn’t lie, their current model wasn’t scalable or sustainable.
2. “GoodData has it all: an
end-to-end platform,
a hyper-intuitive
interface, rapid
deployability, and it’s
secure. Not to mention,
an incredible services
team that serves as
an extension of our
development group.”
Ian Mauer
Director of IT and BI,
Medigain
team@gooddata.com 415-200-0186 @gooddataGet in touch.
G O O D D ATA C U S T O M E R S T O R Y | M E D I G A I N
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gooddata.com
Medigain Dashboard.
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why, and what they should do about it. It’s night and day, the level of services we are able
to deliver to customers with enhanced financial analytics delivered via GoodData’s business
intelligence platform.” Clients quickly onboarded, at a rate of one every 15 days--driving
additional sales growth for MediGain and increasing satisfaction for customers. The biggest
challenge they had was navigating the complexity of adding many data sources with
different models, while still maintaining HIPAA compliance--a concern MediGain solved with
a double ETL process that involves de-identifying patient data from more than 350 practice
management systems instances before loading it into GoodData’s secure system.
Driving Top-Line Revenue Growth Internally,
and for Customers
Implementing GoodData has completely changed the way in which MediGain and its clients
integrate financial data into company performance planning. MediGain’s BI and client service
management teams spend less time gathering the data, and more time using it to drive client
growth. “We have a whole new value prop for customers now in terms of analytics,” Maurer
went on to say, “With full insight into billing and CRM data in near real time, we’re able to
tell clients where they are in relation to goals and help them adjust their course accordingly.”
Beyond billing, data is being used to help clients better negotiate payment rates and terms with
insurance providers; reallocate resources based on the performance of unique diagnosis codes;
keep track of patient acquisition trends; and evaluate new business locations and opportunities.
And MediGain isn’t stopping there. Next on the radar? Predictive cash flow analytics.
Maurer concluded, “Implementing GoodData has moved us into a new category as an RCM
provider. It’s a key differentiator for us in the market, and a major part of our forward-looking
strategy to continue to build our reputation as an innovator in the space.”